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Ecowest Renovations-No Longer in Business

Windows & Doors Installation & Service
Port Coquitlam BC V3C 6P4
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HomeStars
Windows & Doors Installation & Service
Ecowest Renovations-No Longer in Business
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14%

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Reviews by rating (past 12 months)

Reviews for Ecowest Renovations-No Longer in Business

Average customer rating:
8.5 10 (95 reviews)

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Carole & Mick Hunt from Vancouver
Carole & Mick Hunt from Vancouver
1 review Vancouver, BC
8/10

Windows & Entrance Door

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Office workers and crew were very personable. We are very happy with the windows and door we had installed! Would recommend Ecowest to anyone looking for a professional renovation company.

Approximate cost of services:
$18,000.00
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Company Response

Hi - much appreciated. Look forward to seeing you at another Ecowest event next year!

Rose Wilson from Maple Ridge
Rose Wilson from Maple Ridge
1 review Maple Ridge, BC
0/10

roofing, insulation and bathroom fan insall

Very bad company with little regard for attention to detail or customer service over all. The jobsite was generally left messy and unkempt with tools and materials left on site and not picked up even after notification of the fact. Roofing nails left on the driveway and on both my front and side lawns causing concern for my 2 small dogs feet. The side gate was broken and neither reported or repaired. My dogs might have been able to get out to their peril. Inspections that supposed to be done before the work even started were nether performed or reported upon. Installation of attic insulation was not performed as we had been advised.
The worst and most worrying part is that my house siding was burned and melted and this was neither reported or repaired, It has now been fully 2 months since a meeting with the owner and the salesman to make arrangements for repairs. No phone calls, no discussion, no idea if they even intend upon doing anything to repair my house. of the damage caused by their workers.
Do not use this company unless you are prepared to be on site daily and supervise.

Approximate cost of services:
$20,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Rose - thank you for the review. Fair points - we definitely could have handled the communication side of things better. We look forward to seeing you today at your place to discuss how we can resolve any outstanding concerns.

Thanks again and we will see you soon.

Frank Sommers from North Vancouver
Frank Sommers from North Vancouver
4 reviews North Vancouver, BC
2/10

Window Install

This sites reviews weighted heavily on my decision to go with EcoWest Renovations but unfortunately they did not deliver. Very poor caulking, lots of scratches and hand prints everywhere! Everyone was sorry and an attempt was made to make repairs but this experience was truly awful. I was compensated for damages but I really feel my installation was rushed and I did not feel like the workers really cared what they were doing that day : (

Approximate cost of services:
$10,000.00
What could this company do to improve their services?
Better trained staff. Not just one person who knows what there doing and alot of helpers doing the rest
1 of 2 people found this review helpful.
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Company Response

Hi Frank - thanks for taking the time to post your comments.

We appreciate your right to post your thoughts online - and feel it is our right to do the same since we have dozens of employees who pride themselves on the work they do each day and who are directly impacted by whether or not a homeowner decides to do business with us. Factors such as reviews posted on online websites such as this can have a direct impact on that decision, as it did with you. In your case, our staff did leave handprints on the wall and could indeed have done a better job of caulking. We replied immediately to these concerns and had two of our staff members there the next day working overtime, and another staff member on Saturday morning working additional overtime to rectify the concerns. You told me you were very pleased with his efforts. I then stopped by personally with another staff member to meet your scheduling requirement - again on overtime hours - and spent 90 minutes with you and your wife in an effort to understand the issues at hand. We provided a credit of more than 15% of the project price to help offset your caulking and clean-up concerns, and you said you were very happy with that and found it to be fair. You made mention that you hadn't talked to your neighbour about your caulking and clean-up concerns, and accepted what I thought was a good-faith offer on our part to settle things. I am hoping any other potential customers read about how we tried to work with you to offset your concerns, and will consider our well-earned reputation of excellent customer satisfaction and workmanship when considering our services.

catherine from Coquitlam
catherine from Coquitlam
1 review Coquitlam, BC
10/10

windows

Fabulous job, very professional team of installers, on time, cleaned
up as they worked. Great dealing with Aaron and his team! Would certainly do more work with them in the future!

Approximate cost of services:
$15,700.00
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Company Response

Hi Catherine - I appreciate it! You and Rick were very fair to deal with and I appreciate your kind words about your experience with us. Please let me know if there is anything else we can do for you in the future!

Ivo Marchand from Maple Ridge
Ivo Marchand from Maple Ridge
1 review Maple Ridge, BC
10/10

Main floor renos

Aaron,

I’ve been meaning to write this note for a few weeks now, but, as you know, unfortunately work and life has many distractions that just eats up the time.

In any event, I would like to officially say THANK YOU to you and your crew for hanging in there on this reno project of ours.

Both Justine and I really do appreciate the extra effort that came from you and all your team members particularly on these last two "make good" items. The sliding doors are as per the concept and the fireplace surround is perfect. John the blacksmith was amazing and his expertise and master craftsmanship were exactly what the job called for. Not to mention his lovely demeanor and charming stories.

As you well know, everyone has their horror stories about home renovations, and finding quality trades people sometimes seems like trying to find the Holy Grail. I’d like you to know that I believe we found that "quality” in your company and in the attitude with which you approached and resolved any and all of the inevitable and unforeseen obstacles that challenged us along the way. The word I use when people ask about your company is “Integrity”. I explain to people the challenges we faced (again like in most projects) and how you dealt with them head on, responsibly, with a positive attitude, and 100% follow-up. All the attributes of a company run by a leader and backed-up by a team with “Integrity”.

I know that we may be on the list as “those clients”, but I’m hoping that now, at the end of it all, we can look back and feel proud of our accomplishments. We had an overall vision and through a lot of hard work, patience and tenacity, as a team, we prevailed.

We are very proud of our new home and our visitors are always blown away by the results of our hard work.

Thanks so much.

Ivo & Justine

Approximate cost of services:
$100,000.00
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Company Response

Hi Ivo - sorry about the delay in replying. You and Justine were both very patient and I am happy that you're happy with the result. On a personal note, I appreciate the hospitality you've shown me and my staff at your home. We're looking forward to having the "official" after photos posted on our website. Thanks again!!

Ken Corrado from Coquitlam
Ken Corrado from Coquitlam
1 review Coquitlam, BC
10/10

Window replacement

Windows were installed ahead of the date promised. Fantastic staff and crew. We appreciated Shawn's help,honesty and patience in choosing the right window style and Moe and his friendly hard working installation crew. Their price was in the middle but their product was the best. There was no damage to the house and they left the area spotless. We couldn't be happier with our choice of Ecowest.

Approximate cost of services:
$12,000.00
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Company Response

Hi Ken - thank you for your review. It was a pleasure working with you and we are happy that you're happy with the end result. Give us a call at 604-552-9378 if you have any work for us in the future!

Alissa Poon from Burnaby
Alissa Poon from Burnaby
1 review Burnaby, BC
8/10

Exterior siding renovation

Our home was built in the 1920s and the siding was a concrete/rock mix applied to lathe... very thick and very heavy. Ecowest was hired to remove all the old siding, replace it with Hardy shingle and Hardy board, paint and a few extra odds and ends. Overall Ecowest was professional and trustworthy. We had a few missteps on schedule and payments but the quality of work was first rate and there were no surprises on costs.

Approximate cost of services:
$23,000.00
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Company Response

Hi Alissa - thank you for your review. I agree we could have scheduled things a bit better but I am glad you are pleased with the result.

Shannon Bradley in Pitt meadows
Shannon Bradley in Pitt meadows
5 reviews Pitt Meadows, BC
10/10

Door Installation

We had our front door replaced by Ecowest, and are very pleased with the result. We had a small miscommunication during the install in regards to the doorbell, but a service call made several months after the fact (I am a terrible procrastinator) provided us with some very reasonable options for correction. The door and sidelight look amazing and work great!

Approximate cost of services:
$3,600.00
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Company Response

Hi Shannon - thank you for your review. It has always been a pleasure working with you and at your parents' house as well. Hope to see on you the 18th at our Customer Appreciation Night - call me at the office if you can't find or didn't receive your tickets. Forgive me if you've already RSVPd.

Thanks again and bye for now...

Sasha, Coquitlam
Sasha, Coquitlam
23 reviews Coquitlam, BC
10/10

Master Suite Renovation

Last summer, we decided to extend our master suite, which involved reconfiguring the layout of the floorplan. This was in conjuction with the replacement of the roof, which was handled by another company. We researched several contracting companies and chose the best bid, which was moderate. Ecowest won the bid due to the fact that they were very thorough in the initial consulation, pointing out improvements which we hadn't thought of.

They helped us make wise decisions which saved time and money as opposed to constant change of decisions--due in part to the well-thought out planning.

From the first call to final clean-up, they were professional and went beyond the call of duty. We plan of having them work on our next project should we ever need to.

Approximate cost of services:
$45,000.00
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Company Response

Thanks for the review - we appreciate your support!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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