Cascade Appliance Service Ltd.

In the middle of two wet loads of laundry, our less than 3 year old “Kenmore” dryer stopped working following a bad burnt rubber smell. After called a few more “known” companies, I was looking at a minimum of 2 days before they could come. After doing a search on HomeStars, I noticed that Cascade had a very high rating so I gave them a call. Linda answered immediately and after taking down the model number, she advised me they could be here in 20 minutes. I was floored at how quick they were able to come.

They showed up wearing masks which was appreciated during these Covid times. After taking the dryer apart, Linda’s husband Steve was able to immediately identify the problem and advised me of the price and time it would take for the repair. After about 1/2 hour they were done and my dryer was working perfectly and they were even kind enough to switch the dryer door around for me so it opens the same direction as the washer which has been driving us crazy for 3 years.
They were so nice to work with, the price was very fair for the work done and I would definitely recommend them and will be using them again for any future appliance repair needs.

Cascade Appliance Services did a wonderful job repairing our Blue Star gas oven. They answered our call immediately. Steve and Linda are amazing! They were punctual, knowledgeable and very helpful. They fixed our oven and graciously offered advice regarding a different issue as well. I'm so glad we found them! Cascade fixed the stove in no time and did not over charge for their time and advice. If you are looking for an honest, reliable and knowledgeable repair team, look no further!

- Anne & Bob (Oakville)

I spilled coffee on top of my stove. It flowed into the top vents on the oven door and left an ugly mess between the exterior and interior glass of the door. Although it did not hamper the functionality of the stove, every time I saw it my blood pressure went up.
Cascade to the rescue! I called Cascade and had a more than helpful conversation with Linda. The very next day Linda and Steve came to my home. They took the oven door apart and cleaned the coffee mess completely. These two people were friendly, helpful and professional. Their expertise was obvious. They took every precaution possible in these Covid-19 days and I was extremely impressed.
I will absolutely call Cascade for any future appliance problems and highly recommend the company to anybody requiring honest and dedicated assistance.

Had a LG washer not draining at all I requested a repair via Homestars Linda was the first to respond to me on the same evening I submitted the request for help! Some text exchanges with her on the issue along with pictures of the washer & model number. She and her husband Steve arrived the next day and dissected the washer to the point of the anticipated problem replaced the required part and had the washer up and running within an hour. With these troubling times they both observed social distancing and wore masks during the entire process. Thank you Linda & Steve for giving my wife and I piece of mind and resolving our problem in break neck speed.

Linda was the first to reply to a request for a quote through HomeStars. I was able to schedule an appointment thru text and sent photos of our issues. All the reviews you've read are true. Linda shared tips for maintaining and cleaning a few appliances for longer life while Steve got right to the job. They were honest about what was worth fixing and they already had the part ready when they walked thru the door. Reasonable pricing as well.

called, sent video and these guys were amazing, gave me exact instructions on how to fix it on my own with a part if I was handy enough. Unfortunately, I am not at all handy so requested they come in. They came, took a look and fixed it exactly the way they instructed me a couple of days earlier. Great customer service. Will be using them on any of my appliance needs.

My dryer broke down during the pandemic and I needed it fixed ASAP. They contacted me quickly asked lots of questions and discussed what the problem might be, they quoted me a reasonable price. Within 48hrs my dryer was fixed, not to mention i learned what to do and what not to do for washer and dryer maintenance. I would highly recommend this company and would use them again in a heartbeat.

Both Linda and Steve are wonderful. Linda is extremely personable and you feel extremely comfortable with her as soon as she answers the phone. They are knowledgeable, honest and hardworking. Linda was able to troubleshoot with me over the phone to figure out what the issue might be. After discussing with Steve, she kindly called me back the next day and left a message with a few other things to try. We went ahead and found the part that was damaged and order the part through Bluestar. Needless to say our stove is working again.
Thank you, thank you. It feels so nice to find people who truly care and aren't out to rip you off. We are realtors and will definitely be recommending them to all our clients, family and friends.
Bravo, Linda and Steve, We are completely impressed !
We are certain that with your level of service your company will have tremendous success.

Yours truly, clients for life

Steve/Linda have helped dozens of times. Thanksgiving dinner one time. Prices aren’t only fair, but Linda even helps me diagnose problems on phone to see if I can fix it myself, or to bring the proper parts the first time. Today was a toonie stuck in washing machine filter. These folk are a Godsend. Can’t emphasize how honest, fair, loyal and prompt they have been over the years.

We were having problems with our gas stove as the ignitor kept on flickering even when the knobs were off. My wife was in a panic & when I got home I called Cascade Appliance Services & spoke with Linda. She was very personable & quick access the issue. She told me there must have been some water spilt so unplug your stove & use a hairdryer for 20 mins. Worked like a charm & saved us a visit & some money. I truly appreciated her honest & help. I will definitely call Cascade first for any appliance repairs we may need in the future. Thank you very much!