The Gentlemen Pros Plumbing, Heating & Electrical

Formerly The Gentlemen Plumbers
Plumbing
AB T5J 0N3
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The Gentlemen Pros Plumbing, Heating & Electrical
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Reviews for The Gentlemen Pros Plumbing, Heating & Electrical

Average customer rating:
9.4 10 (1177 reviews)

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gadalarsen
gadalarsen
0 reviews Edmonton, AB
10/10

Basement repair and new fixtures

Adam was awesome! He was very sharp looking and polite. Gentlemen plumbers takes image very seriously. Adam assessed the problem in the basement and repaired it quickly! Then he did the house inspection and showed me what he would replace and why. We ended up replacing all the toilets in the house. He quickly went and got supplies and returned quickly. When Adam was done, you couldn’t tell he was even there. I think the areas he worked in were cleaner than when he arrived! Adam was efficient and polite! Having Gentlemen Plumbers in the house was an awesome experience! Except the bill, but no one likes the bill part! Would definitely recommend you to friends and family!

Approximate cost of services:
$4,000.00
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Company Response

That's the kind of professional plumbers we have here working for us, not only are they there to ensure and go over the work required to be done but cleaning up after themselves is very important, doing plumbing isn't always a clean job to do but we ensure and leave your home the way it was when we arrived to it.

sptj
sptj
0 reviews Edmonton, AB
10/10

Tub spout - copper stem replacement

Very thorough and attentive to details and explaining as he went along.
He replaced the tub spout, sweated together a copper pipe extension, and brass fitting.

Approximate cost of services:
$365.00
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Company Response

Hey sptj, we are so glad that you enjoyed your service with us. We are home owners too and appreciate when a professional takes the time to explain the work they are doing in our homes too. We strive to provide a comfortable experience and peace of mind for our clients. Thanks for letting us be a part of that for you. Happy Canada day!

kylechru
kylechru
0 reviews Edmonton, AB
10/10

Toilet install

Nick came in and did an awesome job! Really impressed with service and professionalism. Great job!

Approximate cost of services:
$575.00
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Company Response

Hi kylechru, we are happy that you had an outstanding experience with Nick. Plumbing issues can cause some serious worry, glad that Nick could come and save the day for you! He's a superhero in our eyes too. Have a great summer.

Gentlemen Plumbers in Calgary
Gentlemen Plumbers in Calgary
1 review Calgary, AB
10/10

Replace two toilets

Nick replaced two toilets. Walked us through procedures. Everything done to our satisfaction. The complimentary check of all bathrroom plumbing, laundry room plumbing, furnace and talk water tank was informative.
Excellent customer service!

Approximate cost of services:
$1,780.00
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Company Response

Hello "Gentlemen Plumbers in Calgary" (we like your user name). Thanks so much for letting us know how much you enjoyed Nick's service. Many of our clients love the added value of the complimentary home inspection, it provides peace of mind. We hope you enjoy your new toilets for many years to come. Happy flushing.

eric.w
eric.w
1 review St. Albert, AB
10/10

Dishwasher hookup, kitchen sinks drainage and en-suite sink drainage

From their reception to their technician, Nick, they were thorough and professional. Nick was friendly and did a great job of assessing and addressing our challenges. His high level of expertise was apparent. In addition, his due diligence on the plumbing inspection throughout our home provided good insight and peace of mind. I would recommend their services.

Approximate cost of services:
$1,200.00
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Company Response

Hello eric.w, thank you so much for your kind words. Our entire team works hard to provide an outstanding experience from start to finish. We were happy to be a part of getting your drains flowing and your dishes glowing. We look forward to the opportunity to serve you again if the need arises. Have a great summer!

Kimberlee
Kimberlee
0 reviews Edmonton, AB
10/10

Toilet replacement

We called Gentlemen Plumbers because our office toilet was leaking from the handle and over the lid, sometimes continuing to run after we flush, and sometimes overflowing despite there being no solids. Dylan was able to come the following afternoon to look after this. He diagnosed the issues based on what he could observe as well as his professional opinion: the leak and running were connected with the back apparatus of the toilet, and he suspected the toilet was overflowing due to a buildup of uric acid and/or calcium. He clearly communicated our options as well as the price points: replace the back apparatus which would solve two of the issues but probably not the third issue, or replace the toilet which would solve all the issues. We decided to replace the toilet and are very glad we did as Dylan found a large build up of calcium in the jets and drain of the old toilet after removal. Also, I asked Dylan to be as thorough and detailed in the notes on the invoice as possible so that our landlord (who was out of the country) will know that we made the correct call in replacing the toilet instead of just the back apparatus. Dylan did just that; the invoice was very detailed with exactly the information we needed for our landlord. Dylan was courteous, professional, worked quickly and efficiently, and left no mess. Based on how quickly Gentlemen Plumbers was able to send someone, the quality and speed of the work, and the professionalism of the employee, I would absolutely recommend their services and/or use them again in future. I also appreciated that cost is calculated based on the job, regardless of the number of hours spent and that the employees come prepared to deal with any issue the same day.

Approximate cost of services:
$900.00
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Company Response

Fantastic, Kimberlee! Thanks for your glowing review. We are glad your toilet issues are no longer the office drama! We are thrilled that you and your landlord got exactly what you needed. We work hard to do the right thing for our clients so they will be happy for a long time to come. We will ensure Dylan keeps on saving the world one toilet at a time. Happy flushing.

Inga
Inga
1 review Edmonton, AB
10/10

Flooding in the basement

Adam took care of everything and solved all our problems. He checked everything in the house and gave us a copy of his findings. We are extremely pleased with his work. He was extremely professional, helpful and polite; a real GENTLEMAN PLUMBER!
We will definitely call your company (and hopefully get Adam again) if we have further needs. Thank you.

Approximate cost of services:
$1,448.00
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Company Response

Dear Inga, Thank you so much for taking the time to reach out to us with such a great review. A flooding basement can be so stressful. We are glad that we could get Adam out as soon as we did and get that flooding stopped for you. We would be happy to send Adam out to you again when the need arises. Have a great summer!!

aletha.peterson
aletha.peterson
0 reviews Onoway, AB
7/10

Remove water filter on main water line and install a new shut off valve

I was very happy with most everything. They were at my house within an hour of receiving a call on a Friday night. The tech was professional, friendly, and helpful. What I was not happy with was how expensive it was. It was about a half hour job, hour max it took him, and i was charged almost $400 dollars. I realize this company works on a flat fee rather than per hour, and i think that is great for large jobs, but how a simple repair gets priced so high is kinda ridiculous. He did quote me before he started, so i knew what the final total would be and could have refused, but at 8pm on a Friday night with no water what do you do?

Approximate cost of services:
$470.00
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Company Response

Hello aletha.peterson. Thank you for taking the time to review your service with us. We apologize that we fell short of your expectations. Your concerns will be shared with the management team and our customer care specialist. We strive to have a team that responds quickly and with all the needed parts (even late on a Friday night). We are glad you benefited by having one of our techs out so quickly and didn't have to face a weekend without water. You are right that we present our pricing upfront. When possible we also provide as many options as we can, so our clients can feel comfortable with the work they are choosing to have done. Sounds like there may have been limited options for you on an emergency you were not expecting. We understand that kind of stress and don't take advantage by charging overtime or inflated rates outside of business hours. We offer our straight forward pricing around the clock. At the Gentlemen Plumbers we have a 100% satisfaction guarantee We appreciate your feedback and will have our customer care specialist reach out to you soon. Thanks again for making an effort to share with us. We will be in touch shortly!

Roxy
Roxy
0 reviews Edmonton, AB
10/10

Hot water tank

Installed new tank quickly little pricey but I feel like it’s worth it thank you to Nick!

Approximate cost of services:
$4,300.00
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Company Response

Thanks for the review, Roxy. We'll let Nick know how happy you are with his service. Have a great fantastic week!

rogerdabra
rogerdabra
1 review Edmonton, AB
10/10

Install hot water tank

They explained in depth what the problem was & what we had to do to fix it. After the disconnect & install the hauled away the old tank

Approximate cost of services:
$2,600.00
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Company Response

When we replace a tank, we always dispose of the old tank. It's a bit of an extra step but it's a valuable service that we love to provide. Thank you very much for your wonderful review, rogerdabra. We hope you enjoy your new tank!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Gentlemen Pros Plumbing, Heating & Electrical

With professional, dedicated plumbing service to all major cities and surrounding areas in Alberta, and with some of the best plumbers in the industry, The Gentlemen Plumbers work hard to exceed your expectations and deliver quality. If you need a plumber, call us today for plumbing or heating issues, leaky sinks and faucets, clogged drains, toilet, bathtub and shower repairs, furnace cleaning and repairs, hot water tanks and tankless hot water heaters, furnace installation and maintenance, trenchless pipe repair, camera sewer inspection, and more! We have local branches in Calgary, Edmonton, Red Deer, Lethbridge, and Medicine Hat, with extended service all over Southern Alberta, including Camrose, Sherwood Park, St. Albert, Airdrie, High River, Crossfield, Carstairs, Olds, Innisfail, Wetaskiwin, Leduc, Lacombe, Okotoks, Nanton, Taber, Cardston, Didsbury, Brooks, Crowsnest Pass, Cochrane, Strathmore, Sundre, Three Hills, Ponoka, Fort Macleod, Pincher Creek, Bowden, Fort Saskatchewan, Chestermere, Sylvan Lake, Spruce Grove, and Stony Plain.

CATEGORIES
Plumbing, Electricians, and Heating & Air Conditioning
SERVICES
Plumbing installation, repair and service Leaking Toilet Repair Hot Water Tank Replacement Toilet Installation Repairing a Leak Septic System Service Dishwasher Installation Water Line to Fridge Installation Commercial Plumbing Unclogging Bathtubs and Sinks Unclogging Sewer Lines Unclogging a Toilet Unclogging a Kitchen Line Sewer Line Replacment Trenchless Pipe Replacement Sewer Line Camera Inspection Lining Sewer Pipes Humidifier Installation Furnace Repair Service Furnace Replacement Air Conditioning Service Garage Heater Service
SPECIALITIES
Plumbing installation, repair and service Leaking Toilet Repair Hot Water Tank Replacement Toilet Installation Repairing a Leak Septic System Service Dishwasher Installation Water Line to Fridge Installation Commercial Plumbing Unclogging Bathtubs and Sinks Unclogging Sewer Lines Unclogging a Toilet Unclogging a Kitchen Line Sewer Line Replacment Trenchless Pipe Replacement Sewer Line Camera Inspection Lining Sewer Pipes Humidifier Installation Furnace Repair Service Furnace Replacement Air Conditioning Service Garage Heater Service
WEBSITE
https://www.thegentlemenpros.com
YEAR ESTABLISHED
2001
NUMBER OF EMPLOYEES
100
PAYMENT METHOD
Visa, MasterCard, Discover, Direct Debit, Cash, Cheque
MEMBERSHIPS
The Gentlemen's Promise
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 Year, 5 Year, 10 Year, Lifetime
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