Reviews

7/10

I was very happy with most everything. They were at my house within an hour of receiving a call on a Friday night. The tech was professional, friendly, and helpful. What I was not happy with was how expensive it was. It was about a half hour job, hour max it took him, and i was charged almost $400 dollars. I realize this company works on a flat fee rather than per hour, and i think that is great for large jobs, but how a simple repair gets priced so high is kinda ridiculous. He did quote me before he started, so i knew what the final total would be and could have refused, but at 8pm on a Friday night with no water what do you do?

Approximate cost of services:
$470.00
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Company Response

Hello aletha.peterson. Thank you for taking the time to review your service with us. We apologize that we fell short of your expectations. Your concerns will be shared with the management team and our customer care specialist. We strive to have a team that responds quickly and with all the needed parts (even late on a Friday night). We are glad you benefited by having one of our techs out so quickly and didn't have to face a weekend without water. You are right that we present our pricing upfront. When possible we also provide as many options as we can, so our clients can feel comfortable with the work they are choosing to have done. Sounds like there may have been limited options for you on an emergency you were not expecting. We understand that kind of stress and don't take advantage by charging overtime or inflated rates outside of business hours. We offer our straight forward pricing around the clock. At the Gentlemen Plumbers we have a 100% satisfaction guarantee We appreciate your feedback and will have our customer care specialist reach out to you soon. Thanks again for making an effort to share with us. We will be in touch shortly!