Bosco Home Services

We contacted Bosco to do maintenance on our air conditioning unit (10 years old0 because it was not cooling below a certain point. Bosco came out and looked at the unit a bit and decided that we probably have a leak in our coil. They explained we had 2 options: first one is to have them look for leak (795$), change the coil (1300$), fill up with freon (1300$) so that all would cost us +/- 3000$, option 2 replace the unit: their estimate came to be 3200$. We decided to get other technicians in to have a different opinion (since 3000$ is a lot of money), turns out 2 other independant technicians came out and told us there is no leak at all ( since there is hardly any pressure drop) and the unit just needs to have a new filter, cleaned and we need to change the airflow in the house. We are very unhappy with Bosco since we feel that we were scammed into installing a new unit buy giving us a totally incorrect observation. If we have gone for the other technicians first we would have only lost 80$ for the service call - now we lost 129$ with bosco + 2 times 80$ to confirm Bosco was trying to scam us. Without the extra opinions we would have lost 3000$ to replace a perfectly fine unit. This to us is a scam - don't trust Bosco with your airconditioning unit!

UPDATE: After placing this review I was contacted by Bosco to make things right. They offered and send me a cheque to pay back all expenses made (Bosco service call cost + 2 other service call costs). I was very pleased to hear this and I think that this follow up was done in a proper manner. Therefore I upgraded the rating to a 3.

I spoke with Murphy who set up a diagnostic visit, and within 90 miinutes, Tom was on the scene. He quickly identified my A/C unit's problem, he had to go and get the part from a supplier, but he installed it quickly. While Tom was working he provided me with lots of information about how I can keep my air conditioner working more smoothly.

The service I got is very worth than the money I spend and the tips I got will save me in the future on enegy. The service teck Mr. Tom is very helpfull in explaining the service and ongoingly how I have maintain the AC and Furnace. I will recomed to any one wants to get their service. I had very good expreance with the Bosco Home Services and Mr. Tom.

First off, I dealt with Murphy on the phone and I have to say he's so sweet and kind. He has amazing customer service!

He dispached Andrew to come to my home for my air conditioner. Andrew was very kind and also went out of his way to explain to me my options and how I could proceed. He tuned up my existing air conditioner in no time at all and explained to me exactly what he did. Andrew then showed me how I can protect myself from future problems and went that extra mile just to make sure I was extra happy.

Bosco has amazing custmer service and are excellent in general servie. Go with Bosco, they are perfect and get the job done right the first time.

Tom and Z from Bosco visited my house on 7 June 12 for annual AC check up. They were very polite, knowledgable, did an excellent job of checking my AC and my furnace and filter and water heater. They gave me good suggestions and written price quotes.

Came on time and did a professional job.

Very Pleased with the service from BOSCO

Saurabh

Excellent service, knowledgeable specialist, walked me through all the steps of the inspection and provided me with a list of issues/solutions for my A/C system. I am very satisfied! Thank you.

I am not one who typically posts comments about a good service experience, as I believe that good customer service should be part of the business experience. However, in this instance I feel compelled to.
From the moment I placed my initial call and Ashley answered the phone ‘How can I make you smile today?’ the service I received from every Bosco employee was fantastic.
My plumbing issues were very specific, and I was immediately placed in contact with the right person. Naji (Bosco Project Manager) was amazing. He was incredibly knowledgeable and patiently communicated the available options. He was understanding and worked with me to help control the potential cost of the project. Naji also had valuable advice in dealing with City Hall to expedite access to information and permits. Additionally, he was always accessible when there were questions, and I had a lot of them.
There is never a good time to have plumbing issues. This was true in this instance which was amplified by the fact we had a flight booked for a family holiday. So a job that had been scheduled to take 3 days, had to be done in 2.5 days – Naji and his fantastic crew made it happen.
The service experience was above and beyond my expectations, and for that reason, today, I am smiling.
Thank you very much Bosco!

I phoned and spoke with a Most Pleasant Man and made an appt. to have my generally ignored and nonfunctioning expensive slimline airconditioner serviced. Joshua was the service person and he was cordial, polite, informative, patient and generally all-round perfect. He revived the system and I have every intention of signing on with them for the future. Joshua was so conscientious and thorough and I was grateful and impressed.
I live in Toronto, I think he travelled from Markham,....and was here ahead of time, enthusiastic and eager to resolve the issue. What more could one ask for?
Thanks!!!

Just wanted to let you know that Tom came by my home Saturday and was very thorough in his work and provided education as well, something lacking in previous home inspections by other companies. Job well done, Tom.

Thanks,

Philip

Bosco Plumbing: I first heard about your company on Newstalk 1010. I decided to have my furnace cleaned and I was very pleased. So than I had my A/C tuned up. Tom, the technician who serviced my A/C was so informative and gave me many tips on how to look after my A/C convinced me I really needed a new Humidifier and Air Cleaner in which their were specials on at this time. SOLD! It was long overdue. Today, I had the two nicest boys Tommy and Kevin do an excellent job. They were courteous and very efficient. They explained everything to me and what they did. Now I feel my home is air cleaned and I can breathe better. I am so pleased with Bosco Home Services. Right from the live answering (I worked for Bell Canada for 30 years) to the installation. Thank You so much. Annette Colosimo