JMG in Mississauga

I am not one who typically posts comments about a good service experience, as I believe that good customer service should be part of the business experience. However, in this instance I feel compelled to. From the moment I placed my initial call and Ashley answered the phone ‘How can I make you smile today?’ the service I received from every Bosco employee was fantastic. My plumbing issues were very specific, and I was immediately placed in contact with the right person. Naji (Bosco Project Manager) was amazing. He was incredibly knowledgeable and patiently communicated the available options. He was understanding and worked with me to help control the potential cost of the project. Naji also had valuable advice in dealing with City Hall to expedite access to information and permits. Additionally, he was always accessible when there were questions, and I had a lot of them. There is never a good time to have plumbing issues. This was true in this instance which was amplified by the fact we had a flight booked for a family holiday. So a job that had been scheduled to take 3 days, had to be done in 2.5 days – Naji and his fantastic crew made it happen. The service experience was above and beyond my expectations, and for that reason, today, I am smiling. Thank you very much Bosco!