Review conducted via telephone
How did you hear about our company? I did a search online, visited your website and found pretty much all the information I was looking for.
How did you know this type of service was needed? It was actually recommended by our Heating & A/C contractor that we should consider having it done to help make the equipment work more efficiently and reduce the amount of dust in the home.
When was the last tim you had this type of service done? We last had our ducts cleaned in 1997.
How do you view the quality of our service? It met my expectations. You performed the service exactly as you have outlined on your website, so I am happy.
What condition was the work area left in compared to before we arrived? There was no noticeable difference. There was no mess left behind, and everything seems to be in the same place and condition. Thank you.
How does our service compare to the previous company you had hired? First and foremost, you arrived on time. You come across as a professional company that knows the business. All work was done to my complete satisfaction. There are many differences, such as the equipment you have seems more powerful than a small portable machine, all vents were sealed off, you used tarps to cover my floor and work area. It took you about 3 hours compared to the last guy I beleive was only there for an hour not even.
Would you recommend our company's service? Yes
Thank you for your time in helping with this review. It is greatly appreciated.