Mr. Rooter Plumbing of Edmonton

I called Mr. Rooter Plumbing for a quote to snake the main sewer line as it was clogged. My local plumber was away, so I was trying Mr. Rooter for the first time. The office lady would not give me a quote or even a price range to get the line snaked. She said it was their policy to not give pricing over the phone, but assured me they were with the BBB and in good standing. As I needed to get the service done, I booked the appointment. Mr. Rooter charged $533.17 to have this service done where as I have been charged only $250.00 by local plumbers in the past! I was very upset that their pricing was double what I was expecting. I guess that is why they don't give their pricing over the phone! Lesson learned, I will stick with plumbers who are capable and willing to give a general quote over the phone.

I would like to begin by voicing that I have never left a poor review for any company before; I am not one of "those crazies" who is impossible to please. But after my encounter with Mr. Rooter I can't express enough how belittled, frustrated taken-for I feel.
I e-mailed Mr. Rooter to set up an appointment, where I informed them of the slow drains throughout my house and requested their grinding service (as my basement tenants had likely poured fats, and who knows what else down the drain). They called me back the next day to set up an appointment and discuss my requests further.
I had worked a 16hr night shift at the hospital the night before, and was asleep during their visit, so my husband worked as my proxy to pay them... naturally assuming they where going to "clean out" the drains as I had requested.
Instead of grinding the pipes (which I had specifically requested) the technician pulled hair out of my upstairs bathtub and removed a foreign body from the downstairs sink.
Charged $205.
When I called and requested to speak to customer service/management as to why they had charged me for something so simple, and not snaked/ground/flushed as I had asked, I was informed that there was no need to scope/grind, etc... and that the technician was in fact SAVING me money by not preforming the speciality duties that had been requested. She very much worked her de-escalation magic on me, and I felt taken-for of $200, but I got over it, as the problem was supposedly "fixed".

WRONG.
SO VERY WRONG.

My basement flooded the next night and into the following day causing so much damage and anger from my current renter.
I have since had another Rooter-company come, scope the drain, and inform me that what I had requested was what should have been done in the first place. I'm no plumber, but I'm also no dummy.

Shame on you Mr. Rooter, I will most certainly be sharing my experiences with others.

Worst service ever! The phone customer service was bad. The plumbing service was even worse. This is the worst customer service I have ever had! They used electrical tape on the water line, they said they cannot guarantee the work of another employee. They listed on the invoice that they provided work that they didn't. I called about it and they said they would call back to provide the service listed on the invoice - they did not call back. If you want to waste your money and time - call them. If you like a company with no quality workmanship and no customer service appreciation - call them. I will never use them and will recommend to everyone I know to never use them or their affiliated companies. Very frustrating!!

I have some knowledge about plumbing and quickly determined the line was frozen with the aid of a power snake. Called MR Rooter to request steaming service which they said they could provide. They sent out an apprentice and a helper and proceeded to perform the same task I had just done which was power snake the line. After 1-1/2 hours of rootering they graced me with the knowledge that my line was indeed frozen! Thanks MR Rotor! This qualified as a job (because they charge by the job not the hour) which is very creative. In the end I was told that if I wanted to steam the line I would have to arrange for a vacuum truck to come to suck up the water from the steamer. With the bill already at 550 smackers and no guarantee I decided to do it myself. With a pressure washer, snake and a shop vac and 2hours later I was done.

As a side note I called to complain and got $ 125 taken off the bill so I only flushed 475 down my thawed sewer line.

Quick to service but overcharged. It cost $900 to fix my bathtub drain pipe plus extra $99 for a compulsory priority membership for a 2.5 hour job. The membership requirement is a rip off.

Of course main drain line failed at 10:30 at night, the only company who got back to me was Mr Rooter. Needed to authorize over $200 camera drain, had to pay insurance fee to snake drain. The guy who came out was terrible. He opened the root clog enough for the waste to drain, but couldn't remove all the roots, then presented me with $600 bill. Had to invoke warranty call. Second guy who came was an actual journeyman plumber. He complained about this being not a journeyman plumbers job, and wasn't told by the company that this was a warranty job. But the guy worked hard to clear the roots he could out, and ran the camera through the drain to show the job. Expensive !!!

Hire students that don't know what they are doing. Came to fix kitchen drain at 9am- our entire house's hot water supply went out all of a sudden at 1pm even though we took warm showers that very morning. Than said they'd charge additional $600++ to fix a problem that didn't exist in the morning.
We're now sitting here at 9 at night for an overnight service call from Epcor (extra $$ to be charged) to make sure that we don't have a gas leak in the house because of what he did.

ABSOLUTELY AVOID THEM AT ALL COSTS.

used to unclog kitchen drain they cleared the drain but thought the price was too much given the work of just placing and using an electric mrooter not neceessarily recommend unless price reduced

I would definitely recommend them to a friend. After a disappointing experience with the first tradesman that came to snake my main sewer line, Mr. Rooter came back with little hesitation to redo the job under warranty. The second tradesman was orders of magnitude better than the first. He actually cleared the clog in my drain, he deliberately protected my floors when moving through my house, and he put my toilet back on straight - all unlike the first tradesman did. He also informed me that the first no longer worked for the company. I wouldn't have recommended them after the first service call out, but after coming back to do the job right, I now know it wasn't the company that let me down - just one bad apple.

My pipes on my old house recently clogged, when I called in mr rooter to snake the line twice they told me the first five feet needed to be replaced. They came in jack hammered a hole in my basement and then left after they said the whole line needs to be done. I paid them over 3000 for two snake jobs and a hole in my basement floor. The original plumber said they could do the rest of the job in two days, that was 5 days ago and they wont take any on my calls. I have no sewage for nearly a week