Mr. Rooter Plumbing of Edmonton

Our hot water tank blew up and we contacted Mr. Rooter to come out as they offer free estimates. We called on a Tuesday but they said they could not get someone out there until Wednesday afternoon. They put us on a cancellation list in case someone else cancelled and they could get us in. We received a call back an hour later saying they had someone avaliable to come within the hour. The person they sent was very professional. He took a look at the tank and made suggestions. We did not end up buying a hot water tank through them but would refer them to anyone looking for a plumber and would call them again.

Our water faucet in the bathroom was not working properly. The hot water will not turn off and it trickle for a few month until it finally just runs. We could not turn the knob to shut off the water. We had to call the plumber and they were friendly and professional. They arrived at our home within the hour and fixed the problem. It turned out the little rubber ring needed to be replace. Phew!

So my wife and I finished our walk through of our rental property and we realized there were a few things that needed fixing. We needed to get our garberator (sp?) and dishwasher repaired. Being sort of new at the rental property thing we called Mr. Rooter plumbing. Initially they seemed very friendly and helpful. The price of the garberator was very high but we figured we would listen to the guy. The guy tried to push us on the idea of signing up for their preferred member plan that would give us part and service discounts. We were still hesitant. He said that if we signed up for it he would fix the dishwasher free of charge. We decided to go for it. After the man was done, and we had paid for it, he went on to try and push all these other repairs/upgrades and would not take no for an answer. Basically it had taken a while for him to get all this work done so we left our renters with him as we could not stay there all day with him. He took it upon himself to nose around every square inch of the place and try to find things to sell us on. I contacted the management of the place and they went on to try and defend the intrusive behaviour. The day after these two repairs had taken place our renters called us to say that the dishwasher was not working. This was back in October. It is now March. Regular phone calls to try and get them to hold up to their end of the deal have resulted in nothing. They always say they will get someone to return our message and take care of the issue. If you value integrity and don't want unnecessary head aches in your life I would strongly suggest against dealing with this company. There are many options out there and I would hate to see another person deal with such a bad business.

The Mr.Rooter staff were initially helpful and courteous. They arranged a time and showed up on time. The repair was technically difficult. It was a simple part replacement (thermocouple), which the plumber stated would be done in 10 minutes. He took about 30 minutes to complete the repair. He had some difficulty removing the original part which probably led to the error of inadvertantly dislodging the gas line. This was not discovered until well after he had left.
Gas was leaking all night long, and in the morning smelled very strong. I contacted the office and they said they would try and dispatch the plumber before his shift started, which I thought seemed appropriate. Then, when I got home, I found out that Mr. Rooter had called back and stated that they never touched the gas, therefore, they were not responsible. They also stated that it was normal for some gas to leak for 24 to 48 hours, and that we should wait until then before calling back.
Not willing to let more gas pool in the basement, which would be circulated into the ventilation, we turned off the hot water heater and called Atco gas, who confirmed that there was a leak in the gas line. Atco stated that the gas line had been dislodged and a small leak was apparent. He was able to fix this and thankfully we have no more gas.
The problem I have with Mr. Rooter is that they refused to own up to the possibility that they might have caused the gas leak. They still are working on an appliance that requires gas. I would have expected that they would have checked that there were no leaks, or at least investigate what happened.
Never going to recommend or go with Mr. Rooter!

Our basement flooded recently in the evening and we didn't know who to call. I googled plumbers and there came Mr. Rooter. I called and someone picked up immediately. They came to the house in the evening and diagnosed the problem. Our sump pump had broken. The gentleman said that he didn't have the parts but would be there first thing in the morning. And, there he was ... bright and early to fix the problem. He was pleasant and quick and now we have a water free basement. I would definately recommend Mr. Rooter to anyone.