Mr. Rooter Plumbing of Edmonton

The faucets in my apartment acted a bit funny, the problem is that I work on very weird schedules but Mr. Rooter were able to come replace the faucets later in the evening after I get home from my work. They were such a delight to work with!

I had a back up in my basement drain. A technician from Mr. Rooter came out and snaked an access drain. A week later I have raw sewage in my shower. So I called Mr. Rooter twice and left my cell phone number. No call. So I called a competitor who quickly resolved the issue. Finally got in touch with the office manager of Mr. Rooter who refuses to accept any responsibility and does not care about customer satisfaction. Not recommended at all.

I called Mr. Rooter Plumbing for a quote to snake the main sewer line as it was clogged. My local plumber was away, so I was trying Mr. Rooter for the first time. The office lady would not give me a quote or even a price range to get the line snaked. She said it was their policy to not give pricing over the phone, but assured me they were with the BBB and in good standing. As I needed to get the service done, I booked the appointment. Mr. Rooter charged $533.17 to have this service done where as I have been charged only $250.00 by local plumbers in the past! I was very upset that their pricing was double what I was expecting. I guess that is why they don't give their pricing over the phone! Lesson learned, I will stick with plumbers who are capable and willing to give a general quote over the phone.

I would like to begin by voicing that I have never left a poor review for any company before; I am not one of "those crazies" who is impossible to please. But after my encounter with Mr. Rooter I can't express enough how belittled, frustrated taken-for I feel.
I e-mailed Mr. Rooter to set up an appointment, where I informed them of the slow drains throughout my house and requested their grinding service (as my basement tenants had likely poured fats, and who knows what else down the drain). They called me back the next day to set up an appointment and discuss my requests further.
I had worked a 16hr night shift at the hospital the night before, and was asleep during their visit, so my husband worked as my proxy to pay them... naturally assuming they where going to "clean out" the drains as I had requested.
Instead of grinding the pipes (which I had specifically requested) the technician pulled hair out of my upstairs bathtub and removed a foreign body from the downstairs sink.
Charged $205.
When I called and requested to speak to customer service/management as to why they had charged me for something so simple, and not snaked/ground/flushed as I had asked, I was informed that there was no need to scope/grind, etc... and that the technician was in fact SAVING me money by not preforming the speciality duties that had been requested. She very much worked her de-escalation magic on me, and I felt taken-for of $200, but I got over it, as the problem was supposedly "fixed".

WRONG.
SO VERY WRONG.

My basement flooded the next night and into the following day causing so much damage and anger from my current renter.
I have since had another Rooter-company come, scope the drain, and inform me that what I had requested was what should have been done in the first place. I'm no plumber, but I'm also no dummy.

Shame on you Mr. Rooter, I will most certainly be sharing my experiences with others.

Worst service ever! The phone customer service was bad. The plumbing service was even worse. This is the worst customer service I have ever had! They used electrical tape on the water line, they said they cannot guarantee the work of another employee. They listed on the invoice that they provided work that they didn't. I called about it and they said they would call back to provide the service listed on the invoice - they did not call back. If you want to waste your money and time - call them. If you like a company with no quality workmanship and no customer service appreciation - call them. I will never use them and will recommend to everyone I know to never use them or their affiliated companies. Very frustrating!!

I have some knowledge about plumbing and quickly determined the line was frozen with the aid of a power snake. Called MR Rooter to request steaming service which they said they could provide. They sent out an apprentice and a helper and proceeded to perform the same task I had just done which was power snake the line. After 1-1/2 hours of rootering they graced me with the knowledge that my line was indeed frozen! Thanks MR Rotor! This qualified as a job (because they charge by the job not the hour) which is very creative. In the end I was told that if I wanted to steam the line I would have to arrange for a vacuum truck to come to suck up the water from the steamer. With the bill already at 550 smackers and no guarantee I decided to do it myself. With a pressure washer, snake and a shop vac and 2hours later I was done.

As a side note I called to complain and got $ 125 taken off the bill so I only flushed 475 down my thawed sewer line.