Faucet leaked through the bib stem when turned on. I tried some Diy fixes like tightening the packing nut, nothing worked. Evan from Rooter listened to what I told him and decided to replace the whole faucet because the stem might be cracked or a groove may have been worn-in causing the leak. Job was done in 30 min or less. While shutting off the water in my basement, he also provided some tips on maintaining our Navien on-demand tankless hot water unit and left a flood buzzer in case our cheap plastic sump pump failed; no extra cost. Super friendly and explained everything he did in a way that I could understand.