Mr. Rooter Plumbing Of Ottawa

Shaun replaced a broken garden tap and its indoor valve, and disconnect and capped another unused garden tap.
He arrived on time, explained the work and the costs. He completed the work on time, and then offered information about maintaining and winterizing the taps, and sent me photos of the all the work, before and after. He is professional, friendly, knowledgeable. Great service.

We needed emergency sewer blockage work on a weekend. They were quick and explained the options. Chris was so professional in the care he took to make sure that the "mess" was contained and cleaned up. After repair, the representatives were very informative in explaining the options for more long term solutions, as well as pointing us towards relevant resources...even when doing so wasn't necessarily to their advantage.

The drain became clogged over time to a point where the waste water overflowed. I contacted Mr. Rooter and they did the required promptly and efficiently.

Chris took the time to thoroughly check the plumbing for the entire bathroom, then offered three possible ways to proceed. He answered all my questions and explained the reasons for the options clearly. He was professional and considerate.

We had a backup in the basement. I had used Mr. Rooter in the past (15years ago) and service was good, pricing fair.
As we had water in the basement, we didn't feel we had time to shop around (this was not an after hours call).
They don't give any prices prior to arriving. Our pipes needed to be flushed - costing just under $2500!! This is price gouging! I have since contacted local companies who have quotes less than HALF the pricing of Mr. Rooter! I attempted to place a review on Google weeks ago - but its clearly been screened by Mr. Rooter as it was never posted. I will never use Mr. Rooter again. And strongly suggest you shop around - they are taking advantage of customers during a time when people are financially struggling. Find a company who has professional integrity.

Had what I though was a kitchen sink clog. Turned out to be a bad blockage in the drain approximately 1' to 25'. It was very easy to set up an appointment. The technician arrived on time, took time to explain everything to me, worked very hard for 4 hours, cleaned up well after. Very happy with the service. Good job Michael!

Easy to submit service request online, received call back same day. Great customer service. Had a call letting me know when technician being dispatched (on time). Received text with his picture and a short bio! Carl was friendly and very helpful. He was honest and didnt propose work I didnt need which I very much appreciated. I will absolutely use Mr Rooter again and will recommend to everyone.

Our sewerline plugged up and needed attention. We had a bit of problem getting a call back, but finally made a connection with a scheduler. We were very pleased with our technician, Greg and his trainee Emmett. They arrived on time and got right to work putting the camera into the line to analyse the problem. In a short time they found the blockage, and used their tools to clear it out. They were very quick at the repair, and kept me informed of their actions. Greg was very informative and helpful. We should be good for a few years now, but if a problem arises again, I know how to obtain a favourable solution.
Mr. Rooter's technicians are very qualified and friendly. Getting thru for an appointment was our main concern, after a short wait everything went smoothly.

Michael showed up to trouble shoot a non-functioning sewage pump (Job 249666674) late in the evening. A couple hours later, the sewage pump was working, all steps and discoveries were carefully explained and a future line of action was established should the issue re-occur. Michael resolved our crisis and Mr. Rooter Plumbing of Ottawa gave us peace of mind by standing behind their products and services.

Had a leak we needed addressed same day. Called Mr. Rooter and they sent Ryan and Saer. They kept us informed throughout the whole process. They were very efficient and friendly

Highly recommend.