I contacted SO CLEAN based on a google search and HomeStar reviews. Adel immediately set my mind at ease that I had chosen wisely. He answered all my questions on the phone and was very professional and accommodating. Ahead of my service date, I received an email confirming my appointment, a copy of the work order and what to expect. Ahead of my appointment time, I received a call from the technician Matthew that he was on his way. Matthew and his partner were very pleasant and knowledgeable, took their shoes on & off each time they came into my house, treated another spot on my carpet at no extra charge, reviewed the work with me both before and after, and payment was quick & easy. Highly recommended and will definitely hire them again. I'm told they also do duct cleaning!