Timothy in Toronto

We were experiencing intermittent loss of hot water not due to the hot water tank and possibly mixing valve. Brandon responded quickly to my service request and even offered to come over same day during after hours in case it was an emergency. I told him it was not an emergency so he made time to come address the issue in a couple days. Confirmed a few hours in advance that he was still on scheduled. Very friendly person and had some chit chat. He quickly reviewed the issue and got straight to work. Was done in about 20 minutes and left with a smile. Thanks!

Demitri came over same day I made the call providing speedy service. Even provided some advice through sms while on his way which I appreciated. Gave a good assessment of my leaking hot water tank shut off valve, provided and estimate on the spot, and upon my agreeing, fixed it without issue. He also took a look at two waterfall faucets that have not had good pressure for over a year. Luckily I already had the right parts from the manufacturer and he was able to troubleshoot, install those, and get the faucets working properly. Lastly, he was able to adjust my shower knob as I was not getting hot enough water, which he identified that the knob was not installed properly to begin with. He was very knowledgeable, professional, friendly conversation, made good suggestions, and left my home without a mess. Will definitely call him up again if I or friends need plumbing services for our homes. Thank you!

Great communication through phone and email. Was in a rush and asked them to call me if any cancellations the day before my appointment and lucked out with one. Two courteous gentleman who took off their shoes or wore boot covers. Walked through the bedrooms with me to confirm what I needed done. Laid floor runners to protect my hardwood. Finished three bedrooms in about 30 minutes. Got 90% of the stains out which was fine as they set those expectations up front. Carpet feels so clean to my feet. They cleaned up, went over invoice, took credit card as payment and on their way. Thanks!