SO-CLEAN

Formerly 416 So Clean
Duct Cleaning
Toronto ON M3J 2R8
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Reviews for SO-CLEAN

Average customer rating:
9.9 10 (1410 reviews)

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Adriana from Toronto
Adriana from Toronto
3 reviews Toronto, ON
10/10

Wool rug cleaning

My experience with 416-So Clean was great. From the start, my call was returned promptly and the rug pick up was arranged within days. I received a quote for the cleaning and was notified once the cleaning and stain removal was completed to arrange delivery. In the end the final bill was less than the quote, which was refreshing to see.

Approximate cost of services:
$300.00
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Company Response

thank you so much Adriana for the business and the feedback. We appreciate very much and we look forward to be of a service in the future.

Adel Majd

Absar Beg in Toronto
Absar Beg in Toronto
3 reviews TORONTO, ON
10/10

Carpet Cleaning

Called last minute to book an emergency appointment so my wife and I could move into our home with our newborn. Despite being fully booked, Adel made it out to our place in the evening. This is the second time I am using 416 So Clean and the job was fantastic as usual. With the stains and odour removed, my wife was happy to bring our newborn into a clean home. Thank you 416 So Clean for going above and beyond, we really appreciate it!

Approximate cost of services:
$250.00
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Company Response

Thank you Mr Beg for the feedback and the business. We appreciate it very much.
We look forward to of a service for you again in the future.

Cheers,
Adel Majd

Eve i.
Eve i.
4 reviews Toronto, ON
2/10

Carpet Cleaning

Very disappointed. Overall job was ok but these are the things that irked me:

- the cleaning machine started to sputter - apparently this happens with the fuel is running low - and the cleaner did not stop to refuel his truck.

- stains were left in the carpet that I was easily able to remove with the cleaning solvent he left for me.

- the last room he cleaned took 3 days to dry

- I found a pair of suit pants rolled up on a shelf in the closet: they were wet with cleaning fluid and covered in carpet fibres.

I'm not certain why someone wouldn't mention a simple accident with the pants - I was bound to find out about this so why not just let me know.

I don't know why he did not come to the house with enough fuel to complete the job. Is this why the end of the job seemed inferior and took longer to dry than the start of the job?

I'm uncertain why he was able to get so stains out of the carpet where I had previously failed but failed to get stains out that seemed rather simple.

I am certain that I will not use this service again.

Approximate cost of services:
$280.00
What could this company do to improve their services?
Hire people that higher integrity.
1 of 1 people found this review helpful.
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Company Response

Dear Eve,
Thank you so much for the feedback. We appreciate it very much. We have looked into the issues you have raised and a disciplinary action has been taken. We have also made some changes to our current procedures to make sure none of these issues happen again in the future.

We sincerely apologize for the inconvenience we have caused you. We stand by our 100% satisfaction guaranteed, thus we have mailed a full refund cheque to you.

once again, we are sorry.

At your service,
Adel Majd

erin from GLASS
erin from GLASS
1 review Aurora, ON
10/10

Carpet Cleaning

This is the 2nd year in a row we've used 416soclean to clean our carpets. We have 4 pets, and 2 children. The carpets get very dirty. Daltony was nice and early for our appointment. He was able to remove any spots that we visible. The carpets look great !!
Thank you so much again for the wonderful service!

Approximate cost of services:
$250.00
1 of 1 people found this review helpful.
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Company Response

thank you so much for the feedback and the business. We appreciate it very much and we look forward to serving you again in the future.
Adel Majd

sagara wickramasuriya from Mississauga
sagara wickramasuriya from Mississauga
3 reviews Mississauga, ON
10/10

Carpet Cleaning

I contacted 416-SO-Clean to steam clean carpets in my house. Daltonly Foster came and did all the work. He did an excellent job by spending more than 3 hours to clean my 4 bedrooms. There were some nail polish patches in the master bedroom and I early thought of removing the carpet. But Daltony was able to remove all of them. I'll higly recommend this company to any one.

Approximate cost of services:
$250.00
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Company Response

We are so glad that we were able to be of a service. Thank you so much for your business and the review. We appreciate it very much.

Cheers,
Adel

Julie  from Toronto
Julie from Toronto
2 reviews Toronto, ON
10/10

Carpet Cleaning

I had an amazing experience with 416-So-Clean! They were on time, friendly, and did a very thorough job cleaning my carpets. They exceeded customer satisfaction when a week after my carpets were cleaned, my dog had an accident. I called 416 for a spot clean, they were there the next morning and didn't charge me for the spot clean. This to me, was amazing customer service. I would definitely use them again and recommend them to anyone I know.

Approximate cost of services:
$200.00
1 of 1 people found this review helpful.
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Company Response

Thank you Julie for the business and the kind words and we are so glad that we were able to be of a service and we look forward serving you again in the future (hopefully a regular maintenance cleaning not Pet accident :))
Cheers,

Adel Majd

NoMoreTrouble
NoMoreTrouble
7 reviews North York, ON
10/10

cleaning carpet after a flood

Matthew came in a few days after my carpet was reinstalled following a flood and cleaned the carpet up nicely. He also did the stairwell. He left spot cleaning solution. He was more than respectful and will be called again when we have need in the future.

Approximate cost of services:
$160.00
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Company Response

thank you so much for the business and the feedback and we are so glad that we were able to be of a service.
Looking forward serving you again in the near future.

Thank you
Adel Majd

tania from Toronto
tania from Toronto
1 review Toronto, ON
10/10

carpet on stairs

We were in the midst of selling our townhouse with 2 flights of stairs w a very stained carpet , we were about to change the carpeting but it was too expensive, so i contacted 416-so clean and Adel was kind enough to give me a prompt response and he did the MIRACLE himself...he made the carpet looked brand new and of course we sold the house over asking in 2 days...thanks adel!!!-tania from scarborough

Approximate cost of services:
$120.00
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Company Response

Thank you so for the feedback and congratulation on the sale of the house. We are so glad that we were able to be of a service.

Adel Majd

RoQ Thornhill
RoQ Thornhill
10 reviews Thornhill, ON
10/10

Couch cleaning

This is the 3rd year in a row I've had Adel and his company clean my furniture. With cats and a toddler, the couch goes through a lot and my couch looks new after each cleaning. I can't see myself using anyone else.

Approximate cost of services:
$190.00
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Company Response

thank you so much for the business and the feedback. we look forward to serve you again in the fourth year :)
Adel Majd

Mary Lou Josey in York
Mary Lou Josey in York
2 reviews Toronto, ON
10/10

Carpet cleaning and urholstery

From my very first encounter with Adel on email and then the telephone, through to the actual day of cleaning, I couldn't have been any happier. The professionalism and customer service provided was of the upmost highest calibre and there was no stone left unturned in the actual work. I would highly recommend Adel and his staff to anyone looking to revitalize their "home"!

Approximate cost of services:
$0.00
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Company Response

Thank you Mrs Josey and I am so glad that we were able to be of a service to you. We look forward to meet you and serve you again in the future.

Adel Majd

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about SO-CLEAN

For 416-SO-CLEAN COVID-19 - Infectious Disease Preparedness Response Plan, pls see: https://www.416soclean.ca/covid-19-prepare.html

416-SO-CLEAN is a certified & locally-owned company that specializes in residential and commercial carpet, upholstery & duct cleaning. Established in 2003, 416-SO-CLEAN has amassed a 98% Homestar rating that showcases our exemplary workmanship. We go as far as guaranteeing our work with a 100% satisfaction guarantee with our "Love it or Don't Pay Guarantee".

We use environmentally-safe cleaning products with state of the art truck-mounted steam cleaning technology for carpet and duct cleaning. We also offer a premium Detox and Platinum cleaning plans to eliminate allergens and pet stains, as well as fabric protection. We are located in North York, however, our trucks service all major cities from Mississauga to Oshawa.

CATEGORIES
Duct Cleaning
SERVICES
Carpet, Upholstery, & Air Duct cleaning, sanitizing and disinfecting. We offer same day service.
SPECIALITIES
- Pet Stains & Odor Removal - Wool Safe Approved Fabric Care Specialist - Certified Fabric Care Specialist
WEBSITE
https://www.416soclean.ca/
YEAR ESTABLISHED
2003
RETURN POLICY
100% Satisfaction Guaranteed with our "Love it or Don't Pay Guarantee".
PAYMENT METHOD
VISA, Master Card, AMEX, Cheques & Cash
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$200
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Ask Us about our "LOVE IT or DON'T PAY" Guarantee
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