- Approximate cost of services:
- $2,000.00
- Company Response
In response to Susi Q from Hamilton. I am Rob Birnie Owner and President of Thos. R. Birnie and Sons, a company that has served the Hamilton and surrounding community for 90+ years. I feel that I must respond to your extremely negative and slanderous comments.
I am quite aware of the MANY times that you called our office with a problem. In actuality we went to your home on many occasions and explained why the restoration could not be completed as you thought it should be. We also explained that the situation regarding your porch was not created by our work. In fact I have many pages of notes for all the times you contacted us and the content of our conversations with you. We did let you know that the hole you speak of would need time to settle, sometimes for a whole season before it can be properly fixed, due to environmental factors. When we gave you the original estimate for the job at your home we gave you an expectation sheet that covered all of the work that would be done including restoration.
These 2 “tools” you speak of are my Operations Manager who has created thousands of satisfied customers and has been with our company for over 25 years and my Installation Supervisor who is a highly skilled and caring individual.Our goal is always to exceed expectations and leave our customers completely satisfied with the work that was done. Every time you called our office you spoke to a person on the other end of the phone. We all tried our best to satisfy your immediate demands but it was obvious there was nothing we could do to make that happen. I realize that problems can occur, however I take great offense at your comments degrading my men, their work, and slandering my company with regards to a job that was completed and in fine working order. This was even confirmed by the City of Hamilton.
I have no problem letting other readers of this post know that we completed everything that we quoted and went back to your home every time in response to your calls. We will always come and make it right. That was the policy of my Great Grandfather, my Grandfather, my Father and Uncle, and it continues to be our family’s policy.
Also, I have no issue using my “real” name when writing something for the public to view, Susi Q.