Vinyl Window Designs Ltd

The seals broke in two of our windows. Samy the installer was great. He was perceptive to the slightest imperfection. He was friendly, careful, and quick. Thank you for your excellent service.

Here the number of star for the technician came to fixe the patio door
(his name Is LOREN)
9\10 because nobody perfect
But, he is friendly, gentil, good and patient worker, I recommend Loren for any complicated job, he is taking the time to lessen and trying to understand the problem. Doing his best of knowledge to fixing it.

Four triple pane window panels had to be replaced.
VWD, the manufacturer replaced the windows.
All of my customer service contacts were handled well. Best of all was the service provided by SAMY! He is an outstanding representative for the company.
Thank you SAMY!

Loren called me when he was on his way and had to call a few times to find my home. He was on time and i helped him a bit to carry tools in to my home. He replaced the window quickly and i chatted with him while he was working.
I really appreciate the work this company does. And the great warranty service they provide as well.
I am happy i chose these windows and did not go for a cheaper product.
They are about 7 years old and they make my home quieter and warmer. A great product supported by good people.

A new patio door was installed 10/2020. The door faces the lake and experiences a lot of weather related issues. In the spring we noticed some issues The door was squeaking a lot on opening, the locks on both the door and screen were not locking totally and the outside screen was moving during windy weather. I called my installer and he got Loren to come down from Toronto. You could tell that he had a lot of experience and knew what he was talking about. He was able to fine tune that door to work seemlessly. He is definitely an asset to this company.

Very poor quality windows, workmanship, quality, installation and customer service. Day 1 of Windows, they were scratched, damaged, not welded properly, short jambs, large gaps and black paint overspray on the inside of the windows. I contacted the company and I did not hear back. These windows are only a week old after being partially and incorrectly installed by Moncada. Very disappointed. They have not honoured any warranty at this point. I will update accordingly.

My windows are 11 years old and I need some replacement parts to hold the lock bar in place. My window dealer provided the parts at no charge but I couldn’t get the window to close when I tried to replace the parts. I contacted the dealer again and they advised they would order me new parts. 2 days later I got a call saying a service technician was in town and offered to come replace the parts at no charge. Mark came over and was fantastic! He replaced the parts, oiled the window, replaced a broken handle and then cleaned the window. He even helped me with my front door which wasn’t even from VWD. Great service! I really appreciate the service from elite windows and from Mark at VWD for adding my call to the end of his day at no charge before his 4 hour drive home. Totally recommend this company. I never write reviews but today’s service totally deserves it!

living room window installed approximately 4 yrs ago and one section developed seal failure. Called VWD and dealt with Erika who was a real pleasure to deal with! I was informed that the window replacement would be covered under their lifetime warranty, and she arranged to have Sammy come to install the new window pane. He arrived on the date and time scheduled, was very competent , professional and pleasant. He went over and above expectations offering advice and answers to my many questions! I highly recommend VWD to anyone interested in replacement windows-great quality and more importantly great follow up service !

After installing 15 windows from VWD we had one that fogged during the first winter. Once VWD was notified through our local sales store, they promptly sent Lorne north to perform the repair. Lorne was a top notch technician that went above and beyond to get the job done and went out of his way to assist us with fine tuning our other window issues. Customer service through both him and Erika was a breathe of fresh air!

Last year I purchased windows from VWD. The windows have been fantastic and have great build quality. After installing the windows I noticed that the lights (muntins) were slightly off. After notifying the company, VWD sent two technicians north to adjust my windows. Mark and Loren were fantastic, fast, easy to get along with and followed covid regulations. They made my windows look perfect before I knew it!

I would recommend VWD to everyone.