Vinyl Window Designs Ltd

I am writing to comment on your serviceman here at my home this past week to attend to a window problem. Loren was very thorough and knowledgeable and completed the job with experience and professionalism. Thank you.

Steve and Sammy came to our home first thing in the morning to replace a triple-pane window panel that was delaminating from the inside. They were a little early (which we anticipated) and extremely proficient and super tidy. The window panel was replaced in 30 minutes with no fuss and no mess!

The pair worked quickly and quietly, and what really surprised me is that they did not damage the interior window frame in any way. I was expecting to touch it up with white trim paint, but there were no marks. Unbelievable!

We just wanted to express our thanks to Steve and Sammy for their hard work and professional service. They are excellent ambassadors for your brand and we will be recommending VWD to our friends.

Since November 2019 I’ve been attempting to have VWD honour their Lifetime Warranty by replacing a defective sealed glass unit.
Place of residence is Orleans, Ontario which is just outside Ottawa.
After repeated texts, telephone and emails with their Service Department/Manager the work has not been completed.
I totally understand what COVID has created but surely over almost 18 months our issue would have been addressed and work completed.
So much for Warranty when a company won’t honour their commitment.
Cheers. Alcide Belanger

We purchased 5 triple glazed windows two years ago, the inside glass of the three is not exposed to elements from outside or inside the house. The middle glass has developed a crack from the top and progressing diagonally down towards the opposite bottom corner. This is not through misuse or any fault of ours yet they refuse to work with us to replace it. They have only supplied the size specifications to us to go on our own to find someone to replace the glass. If we do that, the seal will be broken and the warranty, such that it is, only covers the vinyl and the seal? What kind of reputable company leaves clients twisting in the wind like this, not knowing what to do? Terrible to take peoples money, tell them they have a warranty, then say, oh but that isn’t covered? Please be aware that this is how much they care about their reputation and their customers:(

Need new window and patio door in kitchen. Loved the options including the 4mm glass window. We decided on the mini-blinds between the glass for both the kitchen window and patio door. Couldn't be more satisfied - great quality, style and function

Excellent customer service, great communication and product is awesome.
Will recommend VWD to anyone looking for a high quality product at a comparable price.
TheUltra hidden window screen is one of the neatest ideas I have seen for windows

A VWD service technician visited our home recently to assess a condensation issue with one of our sliding windows. Samy was prompt and communicated with us in a very respectful and educated manner. He was very knowledgeable and clearly answered all our questions and expediently fixed a couple of other minor problems. We were impressed that Samy respected our safety during this pandemic by wearing a mask and gloves and physical distancing. I would highly recommend Samy and we look forward to having him install the replacement window.

Absolutely the single best feature is the roll away screens. You can forget about storing screens in the winter, or summer when A/C is on non stop... just roll them up. Can't belive the complements we get re: unobstructed views from all windows.

Had Vinyl Window Design windows installed in the Chatham area by Elite Windows and Doors. Great windows, great installation. Very, very happy. My brother and parents are now having their windows replaced as well by the same companies.