Poor Window workmanship and customer service
Very poor quality windows, workmanship, quality, installation and customer service. Day 1 of Windows, they were scratched, damaged, not welded properly, short jambs, large gaps and black paint overspray on the inside of the windows. I contacted the company and I did not hear back. These windows are only a week old after being partially and incorrectly installed by Moncada. Very disappointed. They have not honoured any warranty at this point. I will update accordingly.
- Approximate cost of services:
- $9,500.00
- Company Response
Hi George,
I am terribly sorry to hear about your experience with our product, we ensure we manufacture our windows to the window size and depth that is specified by our dealers. If something is not right be sure that VWD will do whatever we can to ensure homeowner satisfaction.
Our service department is looking into this and has already contacted you to schedule a date for service on your windows. VWD hopes that once the service is complete, you will be 100% satisfied with your windows.
Regards,
Vinyl Window Designs.