My windows are 11 years old and I need some replacement parts to hold the lock bar in place. My window dealer provided the parts at no charge but I couldn’t get the window to close when I tried to replace the parts. I contacted the dealer again and they advised they would order me new parts. 2 days later I got a call saying a service technician was in town and offered to come replace the parts at no charge. Mark came over and was fantastic! He replaced the parts, oiled the window, replaced a broken handle and then cleaned the window. He even helped me with my front door which wasn’t even from VWD. Great service! I really appreciate the service from elite windows and from Mark at VWD for adding my call to the end of his day at no charge before his 4 hour drive home. Totally recommend this company. I never write reviews but today’s service totally deserves it!
- Approximate cost of services:
- $0.00
- Company Response
Thank you for your review, and are so happy to hear about your wonderful experience with our Service Team. Our factory-trained service team comes with many years of experience. We value quality at VWD, and when a window needs service, VWD does its best to ensure it's fixed in a timely fashion. We are so happy to hear about your experience!
Regards,
Vinyl Window Designs