Copperhead Mechanical Ltd

Heating & Air Conditioning
Scarborough ON M9N 3B3
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HomeStars
Heating & Air Conditioning
Copperhead Mechanical Ltd
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83%

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Reviews by rating (past 12 months)

Reviews for Copperhead Mechanical Ltd

Average customer rating:
9.7 10 (14 reviews)

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Paul in East York
Paul in East York
4 reviews East York, ON
6/10

Boiler maintenance

Overall, the work was done well. I was surprised at how long it took the service techs to clean the boiler. There were some issues with how the boiler had been previously installed (beyond Copperhead's control), but I feel the techs spent a lot of time trying to convince me to put in a new boiler rather than just doing the maintenance. It also took them about 20 minutes to turn the pilot light back on, even with written instructions.

Where I became very disappointed with their service and would not recommend them is that they proceeded to go around my home and ensure there were proper CO detectors (which there were). I was asked to prove that the ceiling mounted smoke detectors also detected CO by taking them down and showing them. I was told that if I didn't have proper CO detectors they would have to red flag my house.

I feel like they were looking for an excuse to bill me more after how long it took them to service the boiler (for which I was charged a flat rate). The tech spent a lot of time discussing the CO detectors with someone on the phone in another language.

Again, overall, they were nice guys and did a good job, but something about the experience doesn't sit well with me.

Review has 1 previous version
Approximate cost of services:
$199.00
1 of 2 people found this review helpful.
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Company Response

Thank you for your review Tim. We at Copperhead Mechanical are glad you feel our technician did a good job, but unfortunately there seems to be a misconception about our operation that we'd like to clarify. We always follow safety regulation to the letter and our technicians are trained to follow regulations as thoroughly as possible. You were charged a flat rate, the additional time it took in this case to follow regulations was included and you weren't charged anything extra. Checking for carbon monoxide detectors is outlined in TSSA Regulation #FS-072-06, all of our technicians have a copy of this in their trucks and we are glad to hear this technician did his due diligence. Customer satisfaction is very important to us and most important is customer safety.

Trisha in Brampton
Trisha in Brampton
1 review Brampton, ON
10/10

Leak in one of the pipes

I had a leak in my boiler room and called Copperhead right away as I have been using them for quite some time now. I can rely on them and they have always come to help me. I would defenitely recommend them to my family & friends. Keep up the good work Copperhead and thank you for you services.

Approximate cost of services:
$0.00
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Company Response

Thank you for your business Trisha.

Tammy Daoust in Oshawa
Tammy Daoust in Oshawa
1 review Oshawa, ON
10/10

Boiler Replacement

What can I say about Copperhead Mechanical. I was having problems with the boiler in my house and being that winter had arrived and having a baby I was concerned, so I contacted Copperhead Mechanical with my concerns and they came the same day to diagnose. I had to replace my boiler (that was old). Within no time at all they had a salesman come to quote for the boiler & brought me temporary heaters until the new boiler came in. They were very professional and were there to solve my problem, with great satisfaction might I add. I hope to not have any more problems but if ever I do I will be sure to contact Copperhead Mechanical in the future for service, wether it's for heating or plumbing issues.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Thank you Tammy

Joseph in High Park
Joseph in High Park
5 reviews Toronto, ON

First Review

10/10

boiler maintenance

These guys show up, know their stuff and get it done!! This is the second time I have used them in an emergency and they have been there and got me going in no time 'at all.

Worth the efficiency!!!!

Approximate cost of services:
$340.00
1 of 1 people found this review helpful.
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Company Response

Thank you Joseph.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Copperhead Mechanical Ltd

Copperhead Mechanical specializes in the supply and installation of hydronic (hot water) heating equipment. We also have expertise in solar, radiant floor heating, snow and ice melts and are pleased to now also offer Geothermal. Our commercial division specializes in the servicing and support of multi-unit high rise residential apartment ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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