Centennial Windows & Doors

I was excited to have centennial windows come in and instal our new basement windows and doors. I thought the price was high, but they were adamant that their customer service and warranty was top notch, so I was more than happy to pay for it. When they were installing the windows and also the doors, there was damage done to our trim. We mentioned this when they were about to leave (this is 5 weeks past the maximum quoted instillation date, btw, which was a huge issue since I was pregnant before and now had a 1 week old baby - in the middle of winter - that I then had to take to my mom's house for the whole day. Thank God she lives close to me). Just to note, I had mentioned the date that I was due NS had confirmed that the windows would be done before my due date. I was 1 week late having my baby, and the windows still were not installed.

Anyhow, there was damage done to the trim - a lot of damage where the doors had been installed. This is a big issue for us, because we have very old trim also, since our house is 100 years old, so it's hard to find trim to match. They said they would come and fix it, however, they never did. When we called, they said they would call us back and never did.

Then, our back door one day - which leads to our garage - just stopped opening. When I called, it took 2 weeks to get someone out to fix it. At this point, I have a 1 year old and had to walk around the block - I have an L shaped lot to get him to the car for 2 weeks because our door was jammed shut!
When they finally came to fix it, we had an ok experience, but now, 3 weeks later, the door is giving us problems closing.

Someone was supposed to come by today - they finally called us, one year later, about fixing the trim, so I was going to mention the door - however, they just called to cancel my appointment, even though it was booked 3 weeks ago.

I've just had enough at this point. I would never recommend their service. Especially not for the price we paid.

Unbelievable. Had 9 windows replaced. workmanship was great. When I checked the other 4 windows I did not replace, the temperature was 10 degrees colder than the replaced ones, so had the other 4 replaced. Excellent trim and framing and workmanship. Thanks to Ryan, Dan, Richard and Glenn as well as Anto. An excellent product and installation.

Good afternoon,

I was the recipient of an exceptional customer experience, I thought it important to reach out. As one who takes pride in home ownership as well as being in the business of insuring them, I have a keen eye not only for the work being done itself, but the manner in which a company presents itself and delivers on its promise. In my humble opinion, your company, and specifically Mr. Brian Morrissey, has hit all the right notes and exceeded my expectations. I have now purchased 2 of your products from Mr. Morrissey, my windows and my door. From the moment that Brian entered my home, he carried himself with a level of professionalism and knowledge that impressed me. First of all, simply being prompt and on time was a breath of fresh air compared to some of your competitors. When the presentation began, I knew within the first 30sec. that I could take him at his word and that we would do business. Mind you, nothing was even close to being confirmed or selected, but we all know you have only one chance to make a first impression, and Mr. Morrissey delivered. Clearly he was extremely knowledgeable, but it was in the way he explained things simply, so that an uneducated person like myself understood the product and it’s features and benefits. His ability to offer suggestions was extremely valuable as Brian has a keen eye for style and what would work with the design of my home. I felt comfortable in making a decision to purchase without hesitation, quite simply because Brian put me at ease in how the next steps were to take place, the level of craftsmanship that I would witness and of course your product guarantee is second to none. In stating that, I would be remiss if I did not mention that the actual installers did a masterful job on both occasions, to the point where referrals from my friends and family will be forthcoming. Thank you again not only for providing a 1st class product that I am happy to have in my home, but for the 1st class service I received from Mr. Brian Morrissey and your installation team. The experience has been second to none, and we will most certainly do business in the future.

Thank you from a very satisfied customer,

Rob Matusek
Agency Manager
Allstate Insurance Company of Canada
1555 The Queensway
Building D, Unit 4
Etobicoke, On M8Z 1T8
Tel: (416) 231-5641 ext. 5001
E-mail: rmatusek@allstate.ca

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Had windows installed in the spring. The measurer damaged our drywall. Called to complain and was offered the solution of larger trim to hide the drywall damage. When i refused that they said they would send someone to fix it. They sent someone without notifying us so we were not home. Called to reschedule and havent heard from them since. Its been 5 months and had to have someone else in to fix it. Do not stand behind their work. And getting ahold of the service department id a nightmare. Unlikely to use Centennial for rest of the house next year.

We recently had all our windows and doors installed by Centennial and we are extremely happy with the result of the job.
We love our gorgeous new front door. The modern design of the glass made a huge improvement to the look of our entry way.
Our new windows are solid, attractive and of very good quality. Also energy efficient and constructed in a way that will make the horrible chore of window cleaning a breeze.

The installers showed up on time, finished the job in a timely manner and cleaned up after the job was done.
Centennial’s customer service was outstanding and beyond what we expected. They went out of their way to work with us on a couple of design changes that we asked for and kept coming back until we were a 100% satisfied with all aspects of the installation.

We are very happy we hired Centennial to install our new windows and doors and would highly recommend this company to anybody thinking about new windows and doors for their home.

I thought that my front windows and front door was an expensive job but I wanted a nice curb appeal and went with Centennial because of their product and installation warranty. It took them longer to finish the job than I had expected and the wall was damaged in the process. They did not come back to repair the crack in the wall and within 5 months rain water was coming through the window......they say they have a file and are working on it but this has been going on for 3 yrs 6 mo and still no action. Every time it rains I call them and they do nothing. The wood is water stained and the drywall is falling apart and I am sure that there must be mould and mildew in the wall as well and last night I was catching water again in containers to save my rug. I need action and they won't help. Still waiting for a call that was promised by someone two weeks ago. Jon Low and Don Rigby both came to my home today August 22nd to assess the situation and the problem I am dealing with. The leak may possibly be from the roof and than coming along the wall and dripping through the window. Th inside job of the window was an excellent installation and the water is coming in from the outside somewhere above the window. Jon assured me that we will work together to get the leak fixed before we can take care of the damage. Feel confident dealing with this person that the problem will get solved and the damage repaired. A very positive meeting.

We had all our windows and doors replaced last September. The original installation was done very poorly and since then we have had to call them over 20 times to come and fix multiple problems with them. Worst customer service I have ever dealt with in my life, they do not return phone calls, have to keep calling back to get any service. They have been to out house over 5 times to fix/replace my doors and windows which has now been going on for 11 months. We went with this company thinking we were getting the best in the business, but boy have they ever disappointed and we paid much more then what other companies quoted. I wouldn't recommend this company even to my worse enemy.

In April 2014 I met with a centennial windows sales rep in regards to replacing my front door. The salesman sold us on the lifetime warranty, installers with years experience, and 90 guarantee to be completed. The salesman advised that someone would contact us within a few days about coming to take measurements. A month later we still hadn't heard from centennial. I contacted them, and then they made arrangements for someone to come out a week later, which he did. In July 2014, the month the door was to be finished by the guarantee, I still hadn't heard from centennial. I contacted them numerous times leaving messages with no response. Eventually, I got a hold of someone to complain about the door not being completed in the 90 guaranteed time frame. Staff advised that they didn't know anything about the 90 day guarantee, although it's written right in their contract. I spoke with numerous employees who didn't know anything about the 90 guarantee. Eventually I spoke with the manager who advised that they do not have to complete the work in 90 days, and that the government gives them an additional 120 days to complete the work. Centennial obviously don't take their guartentees seriously. At the end of July 2014 after numerous complaints they advised they would be finally attending to install the door. Two staff members came for installation who couldn't have been older then 19 years old, so much for years of installation experience. Messages were left with our salesman to contact us, which he never did. After the two installers spent the day putting the door in, it turned out that the elipse over my door was not measured properly and they would have to come back to complete. They advised by the end of the week. A week later, I still hadn't heard anything so called them again. I was advised that it would be an additional 2-3 weeks. It's now August 5, 2014 and I contacted centennial windows once again to gets time frame. They advised it will still be an additional 3 weeks. I would highly not recommend cenntennial windows and doors. It's almost been 4 months and my door is still not complete. Staff are unreliable in calling when they say they will and returning phone calls. Who knows how much longer I'll be waiting for my door to be completed. Find some other business for your doors and windows, centennial is expensive and do not take their guartentees seriously.

We bought a house and needed to replace some windows. We had a salesman come and give us a quote. Centennial quoted well above the others, but the warranty and service promises lured us. We don't want to have to replace them again for a very long time. The installers installed warped parts on two large windows, split the wood frame on one, installed yet another so out of alignment it won't close and on still another window damaged the wall. The installer attempted to hide the wall damage by using finishing nails to piece the drywall chunk back in place. They have promised to look after it immediately!! Waited for an inspector to come and decide it all needed fixed. Waited for an appt for repairs, they called at 5pm to say they weren't coming and another appt would be made. The next appt was yet another inspection with yet another promise to repair. The next appt they just didn't show up. They said in one call that they had previously tried calling multiple times. That's simply untrue - I have a new fangled phone that records ALL calls and yet it missed all their calls, no other calls just theirs. They made a mess of 4 out of 7 windows, that's not very favourable odds. I do NOT recommend Centennial Windows and Doors. They are a high priced disappointment and headache. I recommend trying a different company that doesn't charge as much and backs up their promises.

This co was referred by by neighbour who where very pleased with their work. I found them very good to deal with from the salesperson to the installers. Everyone was friendly, helpfull and the installers where very quick and very tidy. We will be finishing our windows with them in the future.