Had windows installed in the spring. The measurer damaged our drywall. Called to complain and was offered the solution of larger trim to hide the drywall damage. When i refused that they said they would send someone to fix it. They sent someone without notifying us so we were not home. Called to reschedule and havent heard from them since. Its been 5 months and had to have someone else in to fix it. Do not stand behind their work. And getting ahold of the service department id a nightmare. Unlikely to use Centennial for rest of the house next year.
- Approximate cost of services:
- $14,000.00
- Company Response
Dear Lisa,
We are very sorry to hear about the damage to your drywall and for any inconveniences you have experienced. Please know that this is not our standard for customer service and that we want to make this right for you. We'd like to get in contact with you so that we can work with you toward finding a solution, but are unable to find you in our system when we search the name 'Lisa Coburn'. It may be that another name is on your contract. Please give us a call at our head office, 1-800-265-1995, and ask to speak with our General Manager, Don Midwood.
Again, we are very sorry to hear about your damaged drywall and hope that we are able to work together to find a solution.