Clear View Plumbing And Heating

Thanks Allison! Casey is definitely one of our star technicians. When we're looking for new hires, we make sure that our technicians are as relatable as possible. We want to make sure all of our customers understand exactly what is required and what the options are and don't mind explaining what we need to do and why! Many companies employ confusion as their ally in maximizing profits - if the customer doesn't know what they're talking about, the actual severity of the situation can be manipulated. We want to make sure that we give honest advice and honest prices - all up front, so there are no surprises! Glad to hear that you'll be calling us back, we're always happy to help!

Thanks again Allison!

Thank you for commenting, although we're sorry to hear about your experience. Unfortunately we are having a hard time finding the job with these details, so if you could give us a call in the office at 403.216.8439 to discuss your experience and come to a resolution, it would be greatly appreciated.

Thanks so much for the review Malcom, you're absolutely right - when you decide to replace an appliance immediately after having substantial work done to it, we think it's only fair to credit the amount you've already paid into the appliance that we end up replacing. I'm glad you felt safe with your technician- this is something that many people take for granted, that every technician is drug tested and background checked - the truth is, many companies that try to be the cheapest simply cannot afford to pay for drug testing, background checks or to be able to hire according to those tests - some companies have to take who they can get and end up sent to customer's homes. Not a concern with Clearview though, we only hire the best of the best that meet our specific critera!

Thanks for your comments! Steve is a great technician and we're lucky to have him on our team! I'm glad we were able to take care of your hot water tank issues efficiently, one of the benefits to working with a company that charges per job as opposed to per hour is you can feel comfortable knowing that the technician can take the time he needs to fix the job RIGHT without penalizing the customer for going the extra mile - it also assures you that you won't have a technician rushing to finish a job in the time (and price) quoted! We quote up front and guarantee our pricing BEFORE we start! Thanks again!

Hi there Geoffrey, we have tried to reach you several times by phone to resolve the issues that you have stated on your review but have not heard back from you yet. If there is a better way to reach you feel free to call at 403.216.8439 or at help@justcallclearview.ca to discuss the resolution to your concerns.

Thanks for your kind words Cheryl and thanks for your understanding about running behind, but I'm sorry we didn't give you a heads up! You're absolutely right though, some technicians are satisfied to get in and out as quick as they can but we like to take the time necessary to get our customers taken care of - one of the many reasons we like giving exact prices up front! You don't need to worry about our guys rushing through their jobs and they can take all the time they need to do it right without having to charge the customer for the difference!

Thanks again, we'll see you the next time you need us!

Thanks for your comments Allan! You're right- like anything, sometimes it's better to replace rather than repairing. Often with older fixtures the leak finds the path of least resistance - You fix the leak in one area and it pops up in another. Either way, if the repair is over 25% the cost of replacement, we're always happy to provide replacement options as well as options to repair. We don't like to do cheap band-aid fixes like some of those other guys, but if we can provide options for you, we absolutely will!

Thanks again for choosing Clearview!

I apologize for the service you've received Jenna, it is an unfortunate occurance that is the exception to our usual standard of service - we did our best to make your initial delay up to you by providing a courtesy refund as well as a free service (I might add that John went above and beyond on the free furnace tune up we did - due to your complaints that you felt we should not just tune up but also CLEAN the furnace, we absolutely complied). Having to prioritize emergency calls versus complimentary services such as yesterday's is a tough part of our job that we don't enjoy but I'm sure you can understand how the emergency gas leak situation our technician got held up at would take priority over your free maintenance. I'm sorry we did not call you sooner, we were under the impression that our technician was on his way out to you to be there for roughly 12:00 (the end of the window) but by the time we found out he was called back to the job he was on due to a new gas leak, we called you immediately. We fully admit to our mistake and apologize, but to say we have no respect for our customer's time is inaccurate; if we did not truly respect our customer's time we most certainly would not have tried to make amends by offering both a refund as well as a free service.

Thanks Tom! You know, many companies have a self-destructive policy of racing to the bottom as far as pricing goes! You hit the nail on the head - we aren't the cheapest company in Calgary, but the difference is we don't aspire to be! Some companies aren't large enough to warrant anything but the bare minimum cost, but their services, work, and guarantees can often be questionable and who knows just how long they'll be around. There are other companies that do have the facilities for service but don't charge enough for their work or undercut other company's bids on their race to the bottom and can't cover their overhead. This usually means a revolving door of staff (some good, some questionable) and the potential for not being able to keep their doors open - at least under the same name! You may not think this may not impact you but believe me, when you try to get warranty work done on the 9th year of a 10 year warranty and the company has gone under a "Title Change", you may have your work cut out for you! We, however, have been standing tall and proud for almost FIFTEEN years and many more to come right here is Calgary! We charge less than some companies and more than others, but we do it so that we're able to make sure we hire the best technicians that have the best training, the best tools and the best trucks. This means we can get the job done right and guarantee our work as well as our prices!