Furnace Service on a Holiday, Furnace Tune-Up
We won't be using Clearview ever again and wouldn't recommend it to anyone else. Regardless of the work they did, for a company who raves about their customer service all over their website, they should probably offer at least passable customer service - and they don't. On a holiday Monday our furnace in our rental stopped working so we called and few places and Clearview promised they would be there between noon and 3. 3:00pm - no one has shown up yet. We call again to find out what is going on, a guy says they will be there shortly. An hour later, still no one. Call agian - they don't even have our service in their booking system. Our tenants waited around all day on a holiday for this service that finally happened around 6pm. To "make-up" for this - they offer a complimentary "tune-up" (and a $50 refund on the initial service). I schedule the tune-up, tell our tenants they will be there between 8am and 12pm for the tune-up. I get a phone call at 12:35pm asking if we still want the service - so again, they do not show up within a 4 hour window. Again, our tenant sits at home waiting and again, they do not deliver as promised. If you value your time, don't bother with Clearview, because they obviously have no respect for their customer's time whatsoever.
- Approximate cost of services:
- $300.00
- Company Response
I apologize for the service you've received Jenna, it is an unfortunate occurance that is the exception to our usual standard of service - we did our best to make your initial delay up to you by providing a courtesy refund as well as a free service (I might add that John went above and beyond on the free furnace tune up we did - due to your complaints that you felt we should not just tune up but also CLEAN the furnace, we absolutely complied). Having to prioritize emergency calls versus complimentary services such as yesterday's is a tough part of our job that we don't enjoy but I'm sure you can understand how the emergency gas leak situation our technician got held up at would take priority over your free maintenance. I'm sorry we did not call you sooner, we were under the impression that our technician was on his way out to you to be there for roughly 12:00 (the end of the window) but by the time we found out he was called back to the job he was on due to a new gas leak, we called you immediately. We fully admit to our mistake and apologize, but to say we have no respect for our customer's time is inaccurate; if we did not truly respect our customer's time we most certainly would not have tried to make amends by offering both a refund as well as a free service.