Losani Homes Ltd

We have been in our Brant West home for over a year and cant believe the absolute horror of a mess were facing. Due to the builders lack of care and negligence were having to take legal action.

We just received a report from a structural engineer who we paid out of pocket and the structural concerns mentioned are mind blowing and terrifying.

During the build process the builders contractors flooded the basement leading to a load bearing wall needing replacement before we took possession of the home. The wall was very poorly and unprofessionally replaced which led to major structural deficiencies where we have floors that are about an inch or more out of level over short 5 to 6 foot spans. Its been over a year and we cant install a kitchen island, we cant furnish the living room, our mud room cant be properly completed and it appears there are concerns with a major support beam that has us terrified to even add any more weight to the home.

That aside, while compiling information for our lawyers, it appears they submitted the original blueprints to the city inspectors and NOT our altered floor plans with new bearing points and spans. The city appears to have approved the wrong plans which is mind boggling. Did the city even attend and inspect this home in person!?!? Technically the home weve been living in for over a year appears to have not been properly inspected and approved by the City of Brantford. We could be living in a collapse waiting to happen for all we know!

The builder is well aware of the issues and wanted to do a quick repair by ripping out our floors and somehow raising the subfloor but went dark on us when we requested it be properly repaired and that they cover the cost to replace the hardwood floors we had installed after moving in which we installed before we realized the gravity of the structural issues as it seems the joists/beams gradually sunk with the poorly reconstructed load bearing wall. I can go on for a while about this massive issue

Every attempted repair leads to further damage and their customer care office literally dont respond to emails or phone calls. Youll get assigned a new warranty rep every few months. Theyll come out for site visits countless times to take pictures and note concerns without actually taking action to fix them, unless it can be quickly remedied with caulking and or paint. Otherwise, good luck. Weve even had two of their employees make suggestive comments about the home being better off burnt down which caused my family a lot of stress and concern on top of everything.

All-in-all whats typically supposed to be a memorable life purchase has been one of the worst buying experiences weve ever had.

Bought home with Losani few years back and did nothing to fix issues. STAY AWAY

I own a house in Hamilton build by Losani Homes. My house had few places to be repaired. But due to pandemic, the repairs suffers the arrangement difficulties. During the warranty period, I contacted Ms. Angela. Ms. Angela is a very responsible person. At any time, when I wrote an email to her regarding the repairs, she always emailed me back at earliest time and answered me for the concerns. Sometimes, she asked me for the photos to show exactly where needed to be repaired. She tried her best to make earlier arrangements. After the repairs done, she also sent me the photos showing the repairs done. She worked hard till all the repairs were well done.

I'm satisfied with Ms. Angela. Based on my experience with the home builders. She is best one in the warranty service. Hope Losani Home to keep her as she is worthy 5 stars praise from myself.

This home builder exceeded my expectations. The quality and workmanship was excellent. There were very few minor issues, which were expected in a new build, were resolved immediately. Exceptional customer service from start to finish. I am so happy.. thank you to Losani Homes

Having owned a Losani home previously, we were a bit disappointed with the building quality of our new home. Obvious defects could have been avoided during construction which would have saved the builder a lot of money and time. Friendly support staff dealing with the defects makes the experience more positive.

We bought a new house from Losani a couple years ago and moved in last year. Since then, it's been a rainstorm of disasters. Our house came with numerous concerns, including an HRV that was installed completely incorrectly from the user manual and kitchen cabinets that were poorly finished with random and loose wood pieces holding it up. Even our front door looked different from all the design plans we had and we moved in without full coverings of our attic windows (it is potentially why one of our closets smell like dead animals, but we haven't dared to check yet).

If you're reading this and thinking how could it be so bad? Here's why. During the design process, there is a clause on all of the papers that gives Losani the right to make any on-site alterations due to material shortages and other "engineering" concerns without notifying the homeowners at all. This included their having blueprints of our house that were mirror copies (everything on the opposite side) just a week before building, as finalized drafts. Believe it or not, even the location of our garage on the CITY's documents is on the wrong side. How they got the sides of the house mixed up is beyond me.

So how is the warranty process? Awful. We had to track the warranty representative down multiple times. When we hired a licensed home inspector to see if there are any issues, the HRV problem was discovered by our private inspector and later fixed by Losani's trade after MONTHS of back and forth about this issue because Losani denied anything was wrong. During those months, the warranty representatives mocked the credibility of the home inspector, insisting that his credentials were invalid (because they claimed there were no Ph.D. degrees in engineering; so professional). While on wait during a call, we overheard the same warranty representative calling my mother a "crazy woman", and then realizing they were not muted, our call was ended abruptly. We tried calling back and were sent straight to voicemail.

Many areas of our house were ill considered, and had no access to designs of our paid-for upgrades within the house (cabinets, doors, and even stairs). At least half of our house came out different from what we expected, including our front door. But despite all of this, Losani is still protected under their clause that I mentioned earlier.

One last example of how difficult it is for Losani to actually care. We paid for central vacuum outlets in our house, which were required to have one every fifty-feet in radius. Our house, which was clearly longer than fifty feet, only had one outlet at the front of the house. The warranty representative denied the problem until we caught him on a visit to our house to inspect another problem, plugged in the vacuum, and dragged it to the back of the house where it dangled in the center of our breakfast area. Seeing this, the Losani warranty representative was finally convinced that there should be an additional vaccum outlet at the back of the house, and guess what? There was one, hidden within the wall that was probably forgotten during the construction. They had to hack open and connect an external outlet plate to. This was done months ago but left the ugliest paint patch around it, which still has yet to be done. These problems simply don't end.

Losani does the bare minimum, despite hundreds of thousands of upgrade cash we poured into the payments. Save yourself from falling into a contract loop hole and many headaches with the horrible warranty representatives and crappy quality of materials and contractors. Buy a house from another builder who actually treats their customers with care.

Our environment is continuously changing and we all need to adapt to a new normal.
With homeowners and staff protection in mind, the Losani team ensures that immediate concerns are addressed timely while following government guidelines.
They made it easier for us to settle in our new home at Vista Ridge even in the middle of all the lockdowns. From our closing date, Julie Losani and Dale Trahan were quick to respond to items of urgent concerns. In addition to quality work, the superb warranty and customer service support teams definitely makes our experience pleasant.

Losani Warranty Coordinator Angela exceptionally helped in yearly maintenance inspection. When I had some very urgent issues to looked after as soon as possible she understood urgency and arranged and resolved all reported issues so quickly because of her great work I will definitely look for another house Losani Builder and recommend others to purchase house with Losani.

Losani has gone above and beyond my expectations. From my inspections during the build to my move in, there were no surprises. Quality, craftsmanship and customer service all rate a 10. Must say... I LOVED AUDREY, DALE and KAT, 3 women who knew their stuff, not to forget Steve. I would by a Losani home again!

Hi,
Something to keep in mind before buying a Losani Home. After the purchase and deposit checks cashed. Comes upgrade requests. We attended the first meeting where you pick the upgrades that you want. At the second meeting you are to pay a 30% deposit on these upgrades. Then they moved the closing date out 4 months, with a possible another 4 month extension. So I thought why let money sit in there bank account so asked to defer my final appointment. But now they say they need to have there money before end of year as it effects permit submission that needs to be done before the end of the year.