Basement Technologies

Ed from Basement Tech Team provided best recommendation after we had water ingress during the storm event in July 2024.

The onsite team lead by Luke was very professional. They completed the job on budget, despite have difficulty locating the existing weeping tile connection.

We would highly recommend them.

The previous owner of my house had Basement Technologies do the inner waterproofing in 2015. In this July, I had water in my basement. I called Basement Technologies for the inspection. They came to me very promptly and checked my inner weeping tile with a camera. Even though we finally found the water intruding was not related to their job, Randy still took his time to analyze the water intruding cause for me. I was fully impressed by their customer service, and their waterproofing service is transferable to the new home owner! 

We had a leak in our basement that needed to be fixed immediately. The owner was amazing. He responded immediately and worked out a schedule to address our needs. The work was clean and professional and came with a warranty which is truly amazing. I highly recommend working with then

I called Basement Technologies over the holidays because my sump pump stopped working and the water level was rising. It was after hours and over the holidays, but I quickly heard back from Rachel, who arranged for a technician to replace it first thing the next morning. The next morning, just before the technician arrived, we found out that it was an issue with the power supply and our builder (during a reno) resolved it. I called immediately to let them know, and Randy was friendly and courteous and assured us they would use the sump pump for another job and wouldn't charge us for the last minute booking and cancellation. Just after that call the technician, Scott, arrived with the new sump pump. We told him as well that it had just been resolved and he too was friendly and even laughed about it. Overall it was such a great experience. Basement Technologies will definitely be our first call for any future basement issues!

After contacting a number of basement waterproofing businesses for quotes, I met with Ed (owner of Basement Technologies). He walked me through the process, describing in detail what I could expect and how it would be handled if other issues arose. I was very impressed with his expertise and insight on some of the tricker issues that had been identified by other companies as well. The quote was provided to me on the spot. Having done significant research and due diligence with other companies I knew Basement Technologies price was very reasonable. After signing the contract, Rachel in their head office was a fantastic point of contact for handling all the questions that remained and consistently communicating with me on all the logistics leading up to my service appointment. The job was estimated at two weeks to dig, repair and waterproof both the front and back of my house. They started and finished on time and took extra care to address an additional request I made after the job had started. The crew on site was friendly and knowledgable. As any concerns came up, I was able to reach out directly to my project manager and discuss them - they were then immediately addressed. I was thoroughly impressed with their work overall, and look forward to seeing the crew back in the Spring to provide a final soil top-up around the site completing the final stage of this process. Would recommend to family, friends and neighbours without hesitation. Thanks to your whole team - such a relief to have a dry, waterproof basement!

All of the people at this company are amazing. Ed came and looked at may basement and followed up shortly with a quote and detailed paperwork so that I understood precisely what the job entailed. Rachel was so amazing, scheduling everything and always answering any questions I had.
The work was started and finished in a timely manner. The workers were great! Polite, friendly, very knowledgable and always there to answer any of my questions.
I am so relieved knowing my basement is now fixed properly! It was a complicated, large job, but thanks to these guys everything went smoothly and I couldn't be happier!
Thanks to all the amazing team at BT!
Jen

We had a tremendous leak running through our basement door. They assessed, booked us in, and the work was finished within 3 days. Clean and very courteous. I would highly recommend to anyone with basement issues.

BT is a great company, the office staff are helpful and always respond right away. Randy is very knowledgeable and fully explained the sump pump installation process.
The crew is amazing, they are polite and extremely hard working. This type of work is heavy and dirty and I was amazed at how hard they worked.
I would highly recommend this company.

We had two water leaks in our basement over the past winter. On a recommendation from a neighbour we contacted BT to address the repair. Having water in your basement is daunting enough, but getting it repaired is very unsettling. It is a dirty, messy job and so much of your outside ground is disturbed. But it has to be done. The whole staff at BT from the owner, the office administrators and the on-site workers were very helpful, pleasant and made the task seem so much easier and stress-free not just for us but for our neighbour who bore most of the disruption. They even collaborated with our irrigation company to remove and then replace the water line that ran along the wall. Indeed, we would not hesitate to recommend them. P.S. the cost was very fair too.

Randy from Basement Technologies met with me to review my options for resolving some leaking we were having in our basement. He spent over an hour and a half reviewing all of the relevant information with me, looking at the pertinent areas of my home, and explaining in detail what my options were. He was extremely thorough and answered all of my questions with great detail. In particular, he was very forthcoming with what obstacles my house presented and what this might mean in terms of what could be found when detailed investigations started. He was clear about pricing of the various options to the best of his ability and noted where price would be unknown until things were discovered upon investigation. Even in these unknown situations, however, he still gave some sense of cost (e.g., cost per square foot). A couple days later, he emailed me a thorough quote outlining the issues he observed int he house, options for moving forward, and costs. Unfortunately, our air conditioner broke down just a few days later, requiring us to put a halt to any waterproofing in the basement due to cost limitations. When I spoke to Randy again on the phone and let him know we could not move ahead with the project, he still spent an additional 15 minutes on the phone answering more questions I had. I was very impressed with his communication skills and his willingness to spend time with me to ensure I understood everything clearly. Once we are ready to invest in this project, we will certainly be calling him again to move ahead with the project.
Of note is that we had someone from another company come in to the house as well to provide a quote. The person from the other company only spent 15 minutes at my home, barely looking at the house to determine what the project would entail, and provided very limited information about pricing, only noting that it depended on what was found.
While I cannot speak to the actual final product, the customer service and communication was exceptional.