Mermaid Pools And Hot Tubs

Hi,

My name is Marie-Claude Thibeault and I just buy a new pool... I got an amazing service from Mermaids. Roxane and Dave did their best to make me happy and it's a success! Thank you again and talk to you at spring to install my new pool!

I had purchased a used hot tub from a friend of mine but all I had was problems with the electronics and pumps from the minute I installed it. After dropping over a $1,000 in repairs, and after speaking with Phil and Roxanne at Mermaid Pools and Hot Tubs, it was clear that the price and service from Mermaid, plus the warranty peace-of-mind, made the decision to buy a new hot tub a no-brainer. Phil and Roxanne both came out on-site to give me a demo of the product and their attention to making my customer experience a pleasant one was outstanding. I would recommend Mermaid to anyone interested in buying a hot tub, and to look at any one of their IPG models, which by my research and experience are the most reliable and well-designed tubs on the market.

We purchased our second hot tub from Mermaid Pools. Phil, our salesperson, made us an offer we could not refuse. He was very helpful and answered all of our questions and came to our home to explain how to use the tub and all of the features. Thank you Phil.

I recently purchased a hot tub from Mermaid pools. Phil provided me with outstanding service and was very knowledgeable about the various products in the store. His easy going manner and friendly approach made the purchase of this high value item much less stressful. Following the delivery of the hot tub Phil came to my home to install the spa cover easy lift and make sure I was comfortable with the functioning of the spa, the chemicals to use and the overall maintenance. My overall experience was excellent and I would recommend Mermaid Pools and Phil to family and friends.

Thank you, mermaid pools and in particular Phil Morneault for the excellent sale and service I was given when I bought my pool this past July. Everything from sales, installation and service was excellent!

I recently attended the mermaid store and was surprised by the service of the sale staff. No pressure, friendly and a good price was worked out. Quality of the product, the inclusions which are usually extra were very attractive. Thank you.

I wanted to take a minute to let you know about the outstanding and exceptional customer service I have received from Peter Clark since purchasing an in-ground pool from Mermaid in 2012. Anytime I've had a question about my pool equipment, chemical levels, replacement parts, warranty etc., Peter has always come through for me (even when I would start by speaking with someone else at Mermaid). Peter always makes himself available (received a follow-up e-mail on a heater part from Peter before store hours), he never rushes you, he is very knowledgeable and always has a positive attitude with a smile on his face. You always seem to feel better after speaking with Peter. I can't say enough about him and to the fact that he has eliminated any concerns I once had about after sales support/service with Mermaid.

Peter is a great source of information on all aspects of pool service, maintenance and parts, and Mermaid should be proud to have him on staff.

Thanks and Regards,
Tony Khoury.

I would highly recommend Mermaid Pools to anyone thinking of purchasing an above ground salt pool.

My wife and I were on the fence for about a year on getting a pool, so we decided to shop around. We were unsure as to what we wanted, or what we could afford.

After a bit of research, we decided to visit Mermaid. Allowing us time to browse around and get a feel of the place, Mike approached us to offer his services. Mike was helpful answering all of our questions that we had about making this investment. He was never pushy and I never felt pressured - having never owned a pool, he answered all of my questions and helped me feel at ease. The process of selecting our pool, while staying in budget was easy. It was never about getting the most money out of us - Mike suggested we wait on an option we wanted (integrated fences on the pool) until the installation was done because we may not have needed it, saving us several hundred dollars. We got a lot more that we thought that we could with the budget we set.

Mermaid is a very organized company and scheduling for the delivery and install went exactly as planned. The installation crew was pleasant, and answered all of my questions throughout the install - it was amazing to watch these guys leveling the yard in 30 degree heat, much higher with the humidity!! Mike kept on checking in to make sure everything was running along smoothly and ensure that our questions and concerns we had were answered.

Now, about two weeks later, we are enjoying our pool. I have a lot to learn, and will visit Mermaid's water testing department next. I have no doubt that I will get the same great service I have received thus far!

We are looking forward to many summers spent in our backyard!

I recommend Mermaid to everyone who asks us about our pool. I am so pleased with the service I received.

Thanks Mike & Mermaid