I had purchased a used hot tub from a friend of mine but all I had was problems with the electronics and pumps from the minute I installed it. After dropping over a $1,000 in repairs, and after speaking with Phil and Roxanne at Mermaid Pools and Hot Tubs, it was clear that the price and service from Mermaid, plus the warranty peace-of-mind, made the decision to buy a new hot tub a no-brainer. Phil and Roxanne both came out on-site to give me a demo of the product and their attention to making my customer experience a pleasant one was outstanding. I would recommend Mermaid to anyone interested in buying a hot tub, and to look at any one of their IPG models, which by my research and experience are the most reliable and well-designed tubs on the market.
- Approximate cost of services:
- $8,000.00
- Company Response
Thank you for your detailed and thoughtful review of our service! We are so happy to hear that Phil and Roxanne made your Mermaid experience so worthwhile and that you chose to buy your hot tub from us.