I wanted to take a minute to let you know about the outstanding and exceptional customer service I have received from Peter Clark since purchasing an in-ground pool from Mermaid in 2012. Anytime I've had a question about my pool equipment, chemical levels, replacement parts, warranty etc., Peter has always come through for me (even when I would start by speaking with someone else at Mermaid). Peter always makes himself available (received a follow-up e-mail on a heater part from Peter before store hours), he never rushes you, he is very knowledgeable and always has a positive attitude with a smile on his face. You always seem to feel better after speaking with Peter. I can't say enough about him and to the fact that he has eliminated any concerns I once had about after sales support/service with Mermaid.
Peter is a great source of information on all aspects of pool service, maintenance and parts, and Mermaid should be proud to have him on staff.
Thanks and Regards,
Tony Khoury.
- Approximate cost of services:
- $0.00