Classic Fireplace and BBQ Store

Fireplaces
Toronto ON M1B 5M5
Write a Review
Write a Review


HomeStars
Fireplaces
Classic Fireplace and BBQ Store
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

97%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Classic Fireplace and BBQ Store

Average customer rating:
9.8 10 (245 reviews)

Sort by

Satisfied Customer
Satisfied Customer
1 review Toronto, ON
10/10

Jøtul Stove Installation

Were very happy with our experience with Classic. Edward took the time to show us the stove, explain the ordering and installation process in detail. He was able to give us a good idea of the lead time and quickly booked an installation date. Josh came to our house to review the installation site and assess the suitability of the size of the stove. The crew showed up on time, were done quickly and cleaned up after explaining how to operate the stove (sorry I dont know the name of the person who did that). We love the new addition to our living room!

Approximate cost of services:
$8,000.00
Was this review helpful?
Company Response

Thank you for the review and for choosing Classic Fireplace and BBQ. We appreciate your business and are thrilled you had a great experience. Enjoy your new Jotul stove!
Jay

zach
zach
2 reviews Toronto, ON
10/10

Great Fireplace and Service

Classic Fireplace and BBQ recently sold us and installed our new gas fireplace. Babz and the sales team helped us decide on the best unit for our house. The unit arrived on the projected date. The price for installation was fair. The attention to detail and extra effort put into venting out of our old chimney was exceptional and very much appreciated.
Clean work. Good people.
Total pros.
Thank You!

Approximate cost of services:
$7,000.00
Was this review helpful?
Company Response

Hi Zach. Thank you for trusting Classic Fireplace and BBQ with your fireplace installation. We really appreciated your business and for taking the time to provide a review.
Jay

Dan in Whitby
Dan in Whitby
0 reviews Whitby, ON
10/10

Gas Fireplace

We decided to install a gas fireplace in our family room. The room was always cold because it is on the back of the house and is exposed on 3 sides with no 2nd floor above. Now it is the warmest room in the house. Thanks to Terry, Steve and the installation team, they were in and out in a few hours and we have been enjoying the fireplace ever since. I would highly recommend thegang at Classic Fireplace if you are considering this kind of work.

Dan in Ajax

Approximate cost of services:
$6,000.00
Was this review helpful?
Company Response

Hi Dan, thank you for your review and for trusting Classic Fireplace and BBQ with the installation of your new fireplace. We are sure you will enjoy the warmth of your new fireplace for years to come!
Jay

Dave in Oshawa
Dave in Oshawa
2 reviews Toronto, ON
10/10

Love the new fireplace!

We decided to move from a gas to an electric fireplace, and after much searching decided on Classic Fireplace & Bbq Store. From Day One Karen was excellent to work with.....flexible with times for meeting with us....provided us with all the information we needed....no questions were too many for her!

Once the work began all the people we dealt with were excellent! Special shout-out to Brad the carpenter, who was able to build us our new fireplace based off of one simple picture on the internet.....amazing work!

I would not hesitate for a second to recommend Classic to any of my friends or family who needed some fireplace work done.

Approximate cost of services:
$7,000.00
Was this review helpful?
Company Response

Dave, Thank you for choosing Classic Fireplace and BBQ! We appreciate your business and for taking the time to write such a great review. I have passed your comments onto the team highlighting your reference of Karen and Brad. We hope to see you again soon.
Jay

Cosmo in Pickering
Cosmo in Pickering
4 reviews Pickering, ON
10/10

Fireplace service

Follow up service visit for our fireplace that was not lighting
Shawn (service technician) was prompt, extremely clean, very knowledgeable and explained everything he did
No extra parts needed just a good thorough cleaning
Extremely happy with how he left the family room and how he conducted hi-self
Would have this company and this technician to my home anytime
Steve Seeley

Approximate cost of services:
$180.00
Was this review helpful?
Company Response

Hi Steve, we really appreciate your business and for taking the time to provide a review. Enjoy your fireplace!

Terry L
Terry L
3 reviews Toronto, ON
10/10

Media Centre

Purchased a Napoleon media centre from Classic's Scarborough location. When it was being delivered I pointed out that there was a spot on the side where the stain had not taken and your eye went directly to that spot. When you're paying a lot of money, you want it perfect! I pointed it out to John (I believe) and he immediately took pictures and reported the issue. Edward then ordered a new unit for me and keep me in the loop the entire time on delivery. Thang was so helpful in working out a convenient date for the new top to be installed and John was ever so professional in making the exchange. These guys should write a book on customer service! Can't say enough good things about Edward, Thang, John and Matt (hope I didn't miss anyone!) When I'm ready to purchase my next BBQ, I'm just going to see them. Thanks Guys...you are the best!

Approximate cost of services:
$2,000.00
Was this review helpful?
Company Response

Thank you for your comments Terry. This is the first review of 2023 and a great way to start! Your review helps us greatly and we look forward to seeing your again. Jay.

Private User
Private User
Private User reviews Oshawa, ON
10/10

Customer Service

We have yet to receive delivery of our new BBQ, but wanted to comment on the unbelievable service I received from the staff and in particular Edward (Scarborough Location). I too work in the customer service industry and I have never come across the service which Edward provided extremely accommodating and professional at every step of the purchase process.

100% would recommend Classic Fire to anyone!

Approximate cost of services:
$2,000.00
Was this review helpful?
Company Response

Thank you for taking the time to provide this glowing review of the service you received from Edward at Classic Fireplace and BBQ. Your comments have been shared with the team and encourage us to continue providing the best service in the industry.

Arthur in Toronto
Arthur in Toronto
9 reviews Toronto, ON
10/10

Fireplace replacement

Great job and quick turn around! Terry was very honest and straight forward with no guff! Didnt try to up sell me, just gave me exactly what I wanted. He went beyond by ordering and installing some extra trim around the fireplace. Thank you.

Approximate cost of services:
$5,800.00
Was this review helpful?
Company Response

Thank you for trusting Classic Fireplace and BBQ Store with your fireplace install. Terry and the Ajax team were thrilled to see your comments. Thank you!

Private User
Private User
Private User reviews Newmarket, ON
10/10

Valor Has Fireplace Install

We had our wood fireplace converted to gas. The existing fireplace was a very unique shape and other
Companies were not able to adapt for conversion. Classic Fireplace arrived with experience and worked with us to an exceptional conclusion, much better than we had even hoped. Every team member went above and beyond from office intake and coordination, Babz, to install, Brad and Adam who did the customized finishing. This is an exceptional team and company. Would and have recommended to our closest of family and friends. !!!

Approximate cost of services:
$9,800.00
Was this review helpful?
Company Response

Thank you for choosing Classic Fireplace and BBQ Store. We appreciate the review and have shared it with Babz, Brad and Adam. We hope to see you again soon.

Rob in Richmond Hill
Rob in Richmond Hill
0 reviews Richmond Hill, ON
10/10

Excellent Store, Great Staff!

Classic Fireplace and BBQ Store in Scarborough have knowledgeable, and friendly staff that are certain to keep you happy. The install of our fireplace was simple and painless. Highly recommended!

Approximate cost of services:
$5,000.00
Was this review helpful?
Company Response

Hi Rob. Thank you for choosing Classic Fireplace and BBQ Store. We appreciate your business and time you took to provide a review. We hope to see you again soon.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Classic Fireplace and BBQ Store

TORONTO - AJAX - WHITBY - SCARBOROUGH // Classic Fireplace & BBQ Store is YOUR FIREPLACE PROFESSIONAL.
We carry gas, electric & wood fireplaces (traditional, contemporary & modern), custom fireplace doors & mantels.
Accessories including tool sets, screens & wood holders.
BBQs, Smokers, charcoal grills and accessories!
416-283-2783

CATEGORIES
Fireplaces and BBQ Equipment & Service
PRODUCTS
Gas fireplaces, wood stoves, electric fireplaces, gas inserts, gas logo sets, outdoor fireplaces, mantels, custom fireplace doors, custom mantels, toolsets, screens, hearth cleaning products. Natural gas and propane BBQs, built-in BBQs, charcoal grills, smokers, portable BBQs, BBQ accessories, patio heaters.
SERVICES
Professional gas, wood and electric fireplaces sales and installation. Fireplace service. BBQ sales experts.
BRANDS
Napoleon, Valor, Stuv, Jotul, Montigo, Ortal, Morso, Dimplex, Amantii, HearthStone, Solas, Real-Fyre, Multi-Cast, Fires of Tradition, Anvil, Pilgrim, Minuteman, FDM Co, Thermo-Rite, WD Metalcraft, Rutland, Big Green Egg, Lynx, The Outdoor Great Room Company, Dekko Concrete, HPC,
STYLES
Traditional, Contemporary, Transitional, Modern
WEBSITE
https://www.classicfireplace.ca
YEAR ESTABLISHED
1982
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
VISA, Mastercard, American Express, personal cheque, cash & e-transfer
LICENSES
Certified Gas Technicians, WETT (Wood Energy Technology Transfer) certified & TSSA licensed
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Product specific.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.