Classic Fireplace and BBQ Store

We purchased a Valour Gas Insert Fireplace from Classic Fireplaces! The customer service was wonderful from the showroom to the installation! They were very informative and willing to explain the complete process? We would highly recommend Karen and all the staff!

We bought a new Napoleon BBQ from Classic in April and had an issue with the back sizzle burner from the beginning. Spent a lot of time with Napoleon in Barrie, as well as the tech from Classic.and were told 'live with it, there's nothing wrong' Went out to Classic and explained our problem to Edward - WOW, he works part time and said he'd follow up - he DID follow up and actually spent time on his day off - within a day, a tech came and guess what, thanks to Edward and John our rear burner is working properly - Thank you Edward, it was a pleasure working with you and Classic Fireplace is lucky to have a TRUE customer focused employee!!! We recommend Classic Fireplace 100%

We needed a fireplace to be the center piece of our newly finished basement, and a friend recommend these guys because of the work they had done in his.

The people in the showroom were helpful, and they were able to help us zero in on the perfect fireplace. Karen helped us figure out what framing should be done and where and we placed the order at the height of the pandemic.

Getting the fireplace took an extra month or so - supply chain issues like everywhere else, but once it arrived they quickly sent out the installers. Kyle and Conner were friendly and professional, and fast.

They found that my framing wasnt quite right, and they quickly adjusted it for me. The fireplace is in and its beautiful.

It was a absolute pleasure working with Babz Boehm. She was the only one who was honest knowledgeable and patient. We sent out numerous quotes, spent a lot of time researching our bbq. It was awesome to not deal with a big box store and actually deal with a company that knows their products and that goes for them servicing as well. Couldnt be happier. We need our gas fireplace repaired and they will be the first people we use.

We purchased a gas fireplace floor to ceiling for our family room and are very pleased with the final result. From the sales person (Terry) who took the time to ensure we selected the appropriate fireplace that would match our decor to the installation completed by Adam, Braedon, Brad, Kyle, Steven and I hope I have not forgotten anyone we will definitely refer this company to our friends and family. The installation crew were personable, professional, pleasant, efficient, courteous and the job was completed in a timely manner. Thank you everyone.

From the moment of initial contact to the installation, we were so impressed with the exceptional customer-focused and professional service. Terry shared his superior experience when helping us select a new gas fireplace insert that not only fit technical requirements but also the design of our home. The Kingston Road showroom was so well equipped with high quality products and we were able to see the actual Valor G3.5 model that we selected at work. The availability and installation scheduling accommodated our needs. Our installers, Kyle and Connor, arrived on time, were highly experienced and personable, and completed the installation efficiently. They demonstrated such care when working in our home and took time to explain the installation steps and provide a clear demonstration of the setup and use of the new fireplace. Thanks to all of the Classic Fireplace team for an amazing service experience. We highly recommend Classic Fireplace which will be our "go to" for all future purchases and fireplace maintenance needs.

This is the 3rd purchase and the team from Classic was great to deal with. Dealt with any questions or issues quickly and efficiently. Their service and install crew are the most professional Ive come across. Highly recommend.

We purchased a G3 Classic Valor fireplace. From the awesome in-store service we received from "Miriam" to the EXCELLENT Professional customer service from "Karen". We are so overwhelmed and pleased with our new fireplace. Nicole (Accounting) always quick to respond to any of my requests. Kyle and Connor were also VERY professional with the installation , quick and clean to remove our Cast Iron insert. Not to mention how patient they were with me while explaining how the fireplace worked with the remote. Karen is always quick to respond to any of my questions and always answered them in a timely manor. Which is very much appreciated. I would HIGHLY recommend this store and location to ANYONE. WONDERFUL experience 10 out of 10 !!!
Sue in Courtice

We purchased a new natural gas Napoleon BBQ from the Beaches store and it was delivered today. The BBQ is amazing, and the entire purchase experience was top notch. Great advice on the purchase and John and Kyle, who delivered and installed the unit were great, efficient, friendly and helpful, hooking everything up and showing me how to use and service the BBQ. Highly recommended!

Just had our Valor gas fireplace insert installed today. Our salesperson, Terry, was fantastic in helping us choose the right model. Kyle and Conner did an awesome job installing it and explaining how to use the remote. We are totally pleased with our purchase and the fantastic service in sales and installation. It is nice and warm in the family room too. We will definitely recommend Classic Fireplace to our friends!