Classic Fireplace and BBQ Store

Fireplaces
Toronto ON M1B 5M5
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Terry L
Terry L
3 reviews Toronto, ON
10/10

Media Centre

Purchased a Napoleon media centre from Classic's Scarborough location. When it was being delivered I pointed out that there was a spot on the side where the stain had not taken and your eye went directly to that spot. When you're paying a lot of money, you want it perfect! I pointed it out to John (I believe) and he immediately took pictures and reported the issue. Edward then ordered a new unit for me and keep me in the loop the entire time on delivery. Thang was so helpful in working out a convenient date for the new top to be installed and John was ever so professional in making the exchange. These guys should write a book on customer service! Can't say enough good things about Edward, Thang, John and Matt (hope I didn't miss anyone!) When I'm ready to purchase my next BBQ, I'm just going to see them. Thanks Guys...you are the best!

Approximate cost of services:
$2,000.00
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Company Response

Thank you for your comments Terry. This is the first review of 2023 and a great way to start! Your review helps us greatly and we look forward to seeing your again. Jay.