Terry L

Purchased a Napoleon media centre from Classic's Scarborough location. When it was being delivered I pointed out that there was a spot on the side where the stain had not taken and your eye went directly to that spot. When you're paying a lot of money, you want it perfect! I pointed it out to John (I believe) and he immediately took pictures and reported the issue. Edward then ordered a new unit for me and keep me in the loop the entire time on delivery. Thang was so helpful in working out a convenient date for the new top to be installed and John was ever so professional in making the exchange. These guys should write a book on customer service! Can't say enough good things about Edward, Thang, John and Matt (hope I didn't miss anyone!) When I'm ready to purchase my next BBQ, I'm just going to see them. Thanks Guys...you are the best!

Mike was amazing! On time and his explanation and to what was best for us worked! I have cats and shears don't work. He recommended the best for us and we have had no problems since. Wish I had done this sooner. Such a lovely gentlemen...and I like the fact that he is the owner / consultant and installer...he knows his business! I love dealing with a small family owned business! I would never go anywhere else, but Mike!

We were so lucky to have Wynford as the technician. Our toilet apparently needed a second "snake" and he came for a second visit. He told us after the first visit the work was guaranteed and true to his word he fixed the problem...with no additional cost to us. He explained the problem to us and if we needed him again to just call. Would highly recommend him and New Canadian Drain.