Appliance Canada

I purchased a brand new washer/dryer combo for my mother. Firstly, when I purchased it, I was told that Appliance Canada does not disconnect or connect appliances, so I had to bring in a separate person to disconnect the old machines and then had him come back two days later to cpnnect the new ones-I have never had to to this with other appliance companies. Their delivery people always disconnected and connected new washers/dryers/dishwashers for me. Secondly, when th new appliance arrived, it was defective. The dryer on this brand new unit did not work. Whirlpool was very quick to send someone out to take a look, who immediately said a new unit was needed and that this would be done through Appliance Canada. They said paperwork would be sent Appliance Canada within 15 minutes. A day later I am being told, it will take 3-5 business days to process this, meaning my mother is without a washing machine for a week. All they can say is that this is their process. When you sell someone a defective item, process should go out the window and you should be doing everything you can to get a working appliance to your customer. The customer service agent could not even keep her story straight, one minute saying that the person who does exchanges received the notice about the washer, but is out of the office for the day so can't process until the next day, and then when I said that someone else should be able to process this in her absence the story changed and she they did not receive the paperwork from Whirlpool!! Which one is it? Needless to say, I will never purchase from them again and will warn everyone I know to stay away.

APPLIANCE CANADA Vaughn was a terrible experience for me. The builder's agentsuper nice ladyinsisted that I purchase the appliance from APPLIANCE CANADA since I am a new home buyer! A month in advance, I made reservations for all the appliances, and I was assured they would arrive on schedule. when I visited one week prior to the delivery date to pay the remaining balance they told me that there would only be one appliance available ! The entire store is a farce. I proceeded to another big box retailer after calling the construction representative to cancel the transaction. In two days, I could have all the equipment I needed. they also delivered on schedule.

Added 3 year extended warranty at time of purchase of a Kitchen Aid dishwasher. Bought 3 additional appliances at the same time with an extended warranty.
The dishwasher was not working, and the repair guy showed up, and evaluated the problem, that happened quickly All good right? Nope!
That was the last I heard from them. I have called over and over again for updates.
Every call after that I was told I had to call the warranty people, Why do I have to make calls?
So... Called the warranty people who said they don;t have a claim on file. Call Appliance Canada. Again Why me?
Call appliance Canada and told they just entered the claim a week after the original repair man showed.
Called the warranty people and was told they had not received claim as
yet.
No call backs through the entire process even though I was told every time I would get a call.
Told today, a month after this all started that the parts were just ordered and I will get a call when they arrive.
I'm thinking I will not.
The point is why am I doing all the work to keep this going? What a joke these people are.

Bought fridge went to plug it the silver thing that goes in the wall is missing

I bought in total 9 appliances two years ago at Appliance Canada. Out of which seven were high end Thermador appliances. I was entitled to two free appliances one of them being a hood fan to go on top of eight burners cooktop. It came late and broken in an open box. The store agreed to exchange I had to wait a while (Covid was a great excuse for any store inefficiency then). The replacement came even more damaged. Since I could not wait for ever to use my kitchen (one cannot install gas cooktop without the fan) the store agreed to install the damaged one until such time they get a new non damaged one to replace the hood fan. Once they got a new one they reneged on their offer. They told me I have to uninstall the broken one, have the store pick it up then deliver the new one for me to install. When I complained I was told I cant complain, since it came for free. Thermador was not better. The store tells me it is Thermador responsibility and Thetmador tells me it is the tire responsibility and both say @anyway it came for free. This is the poorest customer service. The appliance installation was a disaster and I can only profusely thank the kitchen company whose team did a superb job fixing whatever they could in the unprofessional installation. They were several hiccups with the appliances and the customer service was poor are best I would never ever use that store again. I would never buy Thermador again. I have had Thermador for years and years, but since the appliances are not made in North America or Germany anymore, one can definitely feel the poor quality is definitely

Not a great sale price but doable. Saleswoman was fair and clear.
The followup about the Delivery date was not great (5-6 months), never heard from saleswoman.
Frank saved the day. Went after someone because after contacting him, he found one that could be delivered mid February 2024 rather than the end of March 2024.
I certainly would purchase again from APPLIANCE CANADA.

I ordered a washer and dryer pair from your Vega Store on November 8th 2022. When I ordered the washer and dryer pair (LG 4100 and DLX4200B), I told Zul (sales rep) I need them for Feb 24, 2023 for my new build. Sales Rep assured me that shouldnt be an issue. We agreed on a price and the order was placed and paid in full on the spot.

Come the second week or February and I confirm with sales rep the order. The dryer (DLX4200B) was not in stock but the washer was in, and he advised me to take it. So I took delivery of the washer. Now, the dryer was pushed back to mid March and sales rep told me to wait. After many phone calls back and forth with sales rep , I come to find out the new expected date for the dryer is now End of April, with no guarantees its going to come. I was in talks with sales rep about options, because itll be almost six months since the order was placed and no guarantees Id get a dryer and I have to go to my parents house to do laundry every week.

Getting a hold of sales rep has been a challenge. My repeated phone calls and emails most times go unanswered and Ive had to resort to leave work multiple times and show up to the store to talk him. It felt like he was avoiding me which was very unprofessional.

Since I took delivery of the washer, on their advice, the sales rep and manager's only solution was for me to accept an open box dryer or cancel my order and pick up the washer that Ive had for a month now and now I have to pay for uninstall and pay for new hoses for a new washer +re-install. I do not accept taking an open box dryer especially when I paid for a new one 5 months ago. Due to this inconvenience of having to cancel my order, I have missed on various opportunities of purchasing this washer/dryer combo elsewhere for a similar price. I am forced to pay an extra $500 for this pair at full price at a competitor who has them in stock.

I am extremely disappointed in how this was handled from the start. I was blindsided numerous times and inconvenienced for the install and my current laundry situation. I refuse to pay for Appliance Canadas lack of foresight.

So I'd watch out with these, guys, they'll hold your money hostage as the price goes out and you're priced out of the market - because they can't fulfill their promises. How come they can't get it, but everyone else can at a much higher price?

It was our misfortune we got stuck with this store and in particular Victor and Marina. They were assigned delivery of our appliances and since then it was a challenge to get the work done. Victor is never available nor in store or emails or calls and we had to work with Marina. The first challenge was to get the appliances delivery which was a pain. First they changed the delivery date twice without informing us. They said we'll get a delivery message details with the time slot the day prior to delivery but nothing. I called the team the next day and told oh your delivery was rescheduled!!!!!!! and when it did get delivered the washer and dryer were missing. We had to again go through the hassle of dealing with appliance Canada team to set the delivery. They have no support for appliances installation and when we got the washer dryer installed it wasn't working properly. Brand new washer is not wokring and all they can say is it's a whirlpool issue and someone from thier team would help you. Never again going to appliance Canada. Save yourself trouble and skip this store.

They are the worst appliance store in all of Canada.
Do not waste your time. You will not get your appliances! Trust me look me anywhere else

They ordered the wrong dryer - needed a ventless one for condo. Can not get anyone to call me back - it takes days. Would never buy from this company again.