One two free??? What they don’t tell you is that the free comes broken or previously used
I bought in total 9 appliances two years ago at Appliance Canada. Out of which seven were high end Thermador appliances. I was entitled to two free appliances one of them being a hood fan to go on top of eight burners cooktop. It came late and broken in an open box. The store agreed to exchange I had to wait a while (Covid was a great excuse for any store inefficiency then). The replacement came even more damaged. Since I could not wait for ever to use my kitchen (one cannot install gas cooktop without the fan) the store agreed to install the damaged one until such time they get a new non damaged one to replace the hood fan. Once they got a new one they reneged on their offer. They told me I have to uninstall the broken one, have the store pick it up then deliver the new one for me to install. When I complained I was told I cant complain, since it came for free. Thermador was not better. The store tells me it is Thermador responsibility and Thetmador tells me it is the tire responsibility and both say @anyway it came for free. This is the poorest customer service. The appliance installation was a disaster and I can only profusely thank the kitchen company whose team did a superb job fixing whatever they could in the unprofessional installation. They were several hiccups with the appliances and the customer service was poor are best I would never ever use that store again. I would never buy Thermador again. I have had Thermador for years and years, but since the appliances are not made in North America or Germany anymore, one can definitely feel the poor quality is definitely
- Approximate cost of services:
- $39,000.00