Vacuum Chek

Was offered a trade in +$200 for a refurbished model that was retracted when I told him I'd think about it. I mentioned then that I wouldn't be returning. Response was Wow, then don't come back to my store again, for me to go and never come back. Appalling customer service.

My central vacuum wasn't working properly and I figured that it was just the metal wand that needed replacing. I wanted to shop local, so instead of going online for a replacement part, I went into Vacuum Chek. And I'm so glad I did! The owner was so knowledgeable and helpful. He identified the true source of my problem on the spot and gave me a good deal on a refurbished powerhead (the true source of the problem) and replacement parts, plus he also provided some good tips on improving my vacuum's performance. It just shows you that there's no substitute for good customer service and helpful information.

This is undoubtedly the worst retail experience I can remember. I wish I had read all the negative reviews about the owners attitude which have been posted both on yelp and google! Had I done so I never would have taken my miele vacuum to the owner for advice. I called because my much loved Miele s4000 series needed cleaning but was still working well as I had taken care of it over the years. The owner told me that it would cost about $200 to take the motor apart to clean it so why didn’t I upgrade. I agreed provided we could find something quieter than my existing model. He said I could have a “new out of the box” miele model limited edition c2 which would be much better for $329 provided I pay cash or debit card. He would not let me try it on the floor because it “would get dirty” but I trusted him. He charged me tax even though I paid with debit. No problem. Upon using the vacuum at home I experienced a few problems so called him. He was immediately so rude and hostile. I insisted on bringing the vacuum in for him to test. The bag holder had broken off and he told me that this was completely my fault. I asked him to test the suction and he said “how can I do this with no filter and no vacuum bag”. I said please do not worry I will pay for bag and filter. He said he would have to order the part. Later that day he called Nd said all was fixed but it was completely my fault that the dust bag holder had fallen out. He charged me $40 for a new bag of filters. No good will there! Anyway the vacuum is different than my original and when I tried to explain this he said that he would give me back an original model. I told him I didn’t understand this as I had already given him my vacuum And paid for the “upgrade”. He then said he had used my vacuum for parts which is ridiculous of course. Terribly upsetting. Don’t usually write reviews but wish I had. Tape recording of this man’s conversation with me. There was someone else in the shop at the time who can confirm this encounter. Never recommend this establishment.

Great service. Solved the problem with our built-in quickly and used the warranty to save us money. The unit looks brand new, and he retrofitted it with a new part at cost that will prevent the problem from happening again. Help, friendly and courteous!

I continue to be impressed with the excellent, prompt and friendly service. I was extremely fortunate to find this vacuum sales and service outlet. I've become a fan of Max due to his knowledge of all things related to floor care and his patience and caring attitude.

This location is very easy to deal with. The staff are very kind and knowledgeable and willing to negotiate the cost. We left with an extra attachment for "free" because we mentioned we have a cat! Much nicer than dealing with a big box store.

Just bought a house in the beaches and the previous owner didnt keep anything clean. Their central vac was just disgusting...luckily there was this little vacuum store right by my house. Walked in and talked to Max who hooked me up with a very nice central vac for a reasonable price. He came to my house and hooked it up and was very personably and friendly. I'm glad to have found a nice vacuum guy so close to my new house!! thanks max!