Pegasus Appliance Repair

Appliance Repair
Hamilton ON L8S 4S3
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Appliance Repair
Pegasus Appliance Repair
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94%

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Reviews for Pegasus Appliance Repair

Average customer rating:
9.5 10 (108 reviews)

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Mike
Mike
1 review Oakville, ON
10/10

Stove service

Gregory came on time and was extremely professional. He had to order a part which was available later in the day. Gregory asked if I would like him to come back in the evening to finish the job, which he did. I had a great experience.

Approximate cost of services:
$600.00
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Company Response

Thank you, Mike, for the 10 stars! We really appreciae it

Melanie in Burlington
Melanie in Burlington
7 reviews Burlington, ON
10/10

Fridge Repair

Emil is the technician we always call to service our appliances from Pegasus. He is very knowledgeable and has a great attitude!

The price-point is reasonable and my appliance issues are always resolved.

They are my go to for appliance repair.

Approximate cost of services:
$100.00
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Company Response

Thank you, Melanie for this great review!
We will let Emil know you liked his service. We always here for you if you'll need us

Samia in Toronto
Samia in Toronto
2 reviews Etobicoke, ON
10/10

Dishwasher install

Installation was easy. The rep from Pegasus cleaned up after himself, tested the unit thoroughly to ensure there were no issues and was pleasant.

Approximate cost of services:
$250.00
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Company Response

Thank you so much for this wonderful review Samia!
Glad we were able to help with installation of a new dishwasher

Roland
Roland
2 reviews Mississauga, ON
10/10

Fridge issues with compressor

Pegasus was great at providing me the true story about my fridge in a rental property I have. His honesty was refreshing and understanding the cost and supply of the new compressor vs purchasing a totally new appliance allowed me to properly weigh the options.
Inhabe used Pegasus many times and they are a great service

Approximate cost of services:
$200.00
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Company Response

Thank you so much,Roland , for the 10 stars!
We're always here for you if you need us

Private User
Private User
Private User reviews Hamilton, ON
0/10

Dishwasher

My GE dishwasher still not cleaning the dishes or drying them and was told by Igor the tech there is nothing wrong, just change your dishwasher tablet .
After running my dishwasher called Dimitri and I was told it's my imagination and need to call another company .

Approximate cost of services:
$115.00
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Company Response

Dear Zhaleh,
Technician was at your house for almost 2 hours. We checked your dishwasher for any possible issues and couldn'y find anything that is wrong with it. You have no issues with your dishwasher. We can't fix it if there's nothing to fix.
We didn't charge you for any repairs, just for the visit ( diagnostic).
If you still see issues we can not see you are welcome to call another company and get second opinion - this is exactly what we suggested yo to do.
Hope you will find a right fit for your future repair needs.

Private User
Private User
Private User reviews Brant, ON
10/10

Igor Rocks!

Igor fixed our washer in a timely and efficient manner. Overall great service. Highly appreciated and recommend Igor

Approximate cost of services:
$450.00
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Company Response

Thank you so much for this review! We really appreciate it

Rita
Rita
1 review Oakville, ON
10/10

Dryer repair

The receptionist is very polite. Great service! My dryer purrs like a kitten. I would highly recommend young Adrian! Thank you

Approximate cost of services:
$500.00
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Company Response

Thank you so much, Rita, for the great review! We will let Adrian know you liked his service.

Dami
Dami
1 review Guelph, ON
0/10

Dryer Vent

These are tricksters, please beware. I told them that I had an issue with the vent for my dryer. The gave the impression that they would diagnose the matter and resolve it. Upon arrival they now say they do not work on vents.

When your LG dryer is displaying the D80 error code, this means that you have a ventilation blockage of 80%. Explained that the interior lint was cleared and the vent needed fixing.

Approximate cost of services:
$115.00
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Company Response

Dear Dami,

We record our calls and investigated this issue.

You called us (an appliance repair service) and complained that your dryer shows an error code D80 (airflow issues) and you want us to come by and check it out.

We explained our terms to which you agreed upfront.
Technician examined the dryer and determined that the problem is not with your dryer but with the air duct and suggested to call an air duct cleaning service.

D80 error code means air flow issue that in most of cases is an inner issue with a dryer itself (air fan problem, excessive lint build up inside the unit, etc..). With your appliance it wasn't the case. We diagnosed it and we advised you on next steps you can take to resolve the problem.

We understand that you are frustrated because you still needed to pay us for a tech visit even though we can't really help, because, unfortunately, we repair appliances, we don't clean ducts (it's a separate field and service).

I apologize, but your claims that you told us upfront that you you know 100% that it is a air duct issue and need us to clean your duct are simply not true. You could not know that for sure before we came and did the diagnostic. If you would know it, you'd probably call an air duct company and not us in the first place.

Regardless, we appreciate your feedback and will definitely do our best to improve.

Hope that was a satisfactory explanation and you will find a right fit for your future repair needs.

DEREK
DEREK
1 review Milton, ON
10/10

Kitchenaid Stove repair

Of course when you need something to work, it breaks. We searched for BBB rated appliance repairs in Milton and were wary of poor service we had received before from other companies. Through HomeStars we found and researched Pegasus Appliance.
They were on-time, efficiently diagnosed the lower bake oven element and ordered a part. They were flexible with the install (two working parents schedule) and repaired the oven as on the $ estimate.
We have their info now and if any other appliance acts up we know who to call!

Approximate cost of services:
$450.00
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Company Response

Thank you so much Derek for such a wonderful review! We really appreciate it and we are always here for you when you need any help with your appliances.

Private User
Private User
Private User reviews Burlington, ON
9/10

Samsung washing machine repair

Emil arrived when indicated. Note to HomeStars ask for mobile nos as I provided land line no and texting updates failed.

Emil quickly determined problem. Parts ordered and 2 days later installed and problem resolved

Tech courteous removed shoes offered to help reset up laundry area. I. Had moved dryer out prior to his arrival

Approximate cost of services:
$450.00
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Company Response

Thank you for taking the time to give us this feedback. We appreciate your business

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pegasus Appliance Repair

Pegasus Appliance Repair is a locally owned Hamilton area appliance repair company that’s here to help you when you need us most.

Our number one objective is getting your appliances fixed as quickly and as affordably as possible so that you can go back to living your life.

We are here to help throughout the COVID-19 health crisis.
Pegasus Appliance Repair remains available for service calls across the 7 days a week across the Greater Hamilton region.
Your safety is our top priority, so we continue to follow provincial health guidelines.
When we arrive at your home, we'll practice physical distancing, wash our hands on arrival, and disinfect any surfaces we touch.
We wish everyone nothing but the best health.
(289) 812-8120

CATEGORIES
Appliance Repair, Appliance Retailers, and Vacuum Sales & Service
SERVICES
Fridge Repair, Washer Repair, Dryer Repair, Dishwasher Repair, Stove Repair, Oven Repair, Microwave Repair, Dishwasher Installation
BRANDS
Admiral, AEG, Amana, Ariston, Bertazzoni, Bloomberg, Bosch, Dacor, Danby, Fisher & Paykel, Frigidaire, GAGGENAU, GE, Haier, Hardwick, Hotpoint, Huebsch, Inglis, Jenn-Air Kelvinator, Kenmore, KitchenAid, LG, Magic, Chef, Maytag, Miele, Moffat, Norge, Roper, Samsung, Speed Queen, Sub-Zero Thermador, Viking, Westinghouse, Whirlpool, Wolf
WEBSITE
https://pegasusappliancerepair.ca/
YEAR ESTABLISHED
2019
PAYMENT METHOD
Credit, Debit, Cash, Check, E-transfer
LICENSES
Fully Licensed
MEMBERSHIPS
BBB Accredited
LIABILITY INSURANCE
Yes
WARRANTY TERMS
Up to 90 days warranty for repairs
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.