Joe The Appliance Guy

Pleasant, diligent, and, Joe is competent like no other! The only guy worthy of the name THE Appliance Guy. His insight and experience has saved us many hundreds of dollars. Most recently his conscientiousness and access to parts no longer available saved us having to replace an oven because of a faulty door hinge.

Very hard to find someone who would deal with Capital stove. However, there’s always someone and that is Joe. Spoke with him yesterday morning and he was here today and got the job done. It’s like a brand new oven. Very efficient, explained everything and couldn’t be happier.

BEST service EVER in 40 years of having appliances repaired. Experience makes a huge difference. Joe came to fix a washer that stopped draining (this was quickly diagnosed and the faulty pump replaced) and then I asked him to look at my 31-yr-old dishwasher that was not cleaning dishes. I paid a lot to another company previously who said my dishwasher could not be repaired. Then came Joe... Within 15 minutes (after remarking it was fun to see one of those solid old machines), Joe diagnosed the problem (five minutes), found the part at the bottom of his truck because it's so seldom requested and fixed my machine! Works like the day I bought it. Those with less experience say it can't be fixed, too old, not worth it. If it's possible to fix it, Joe will understand what needs to be done. If it can't be fixed he'll tell you honestly. With 12 appliances in my extended family home, (three sets of fridge stove washer dryer plus freezer) I go through periods of a lot of repairs. I'm tired of those who want to replace whole sections because they don't know how to diagnose or repair individual components. Joe has so much experience he's fast and effective. I will never call anyone but Joe from now on.

Called Joe on a Saturday as my refrigerator broke down. Joe did not service our area but called me and advised exactly what was wrong. He then called another company for me to set up service. They came and fixed it on Sunday after getting the parts needed.

Honest, knowledgeable and customer focussed. What else can you ask for!

Our fridge freezer made a loud zap noise followed by the very strong smell of burning electrics, yet it still seemed to be working. As the smell did not fade away we decided to call Joe.

A quick call to Joe, and he identified the problem; he realized that it couldn't wait until the following day as the compressor was no longer working. He rescheduled his next call to be able to come to us immediately. Joe was able to repair the starter so that the compressor works again and our fridge freezer is once again cold.

Over the years Joe has repaired our fridge freezer when the vent motor between the two compartments broke; he has also repaired our drier and washing machine. Thank you to Joe for amazing service once again, we really appreciate his technical knowledge, his solid advice and his swift response.

Glad to have called Joe for service to our 9 year old kitchen aid fridge that was stuck in Sabbath mode after a power outage. He knew exactly how to proceed to replace the board and reprogram to unit.
Joe was very friendly and knowledgeable. The cost of repair was close to his original telephone quote and he arrived on time... He saved the day!
Thank you Joe!

After a decade, our trusty Capital range suddenly stopped working. A cursory Google suggested that it was just a dirty or busted igniter, which I assumed would be a fairly simple fix. I tried calling around to various appliance-repair companies—many never responded to me; the ones that did had never encountered a Capital appliance, and offered little more than a shrug emoji. It was my good luck to happen upon a recommendation for Joe on a neighbourhood Facebook page. He called me not long after receiving my email, reassured me that he could tackle our issue, and connected us with his associate, Colin. Colin quickly connected with Capital, confirmed that he could use an igniter he had on hand (which saved us at least $100), and came by on a Saturday to fix it in a jiffy. He was calm, clearly an expert, and followed impeccable COVID-hygiene protocols. We were so appreciative of the efficiency, affordability, and quality of the service—other companies would've charged us a supplemental diagnostic fee at the very least. We'll definitely rely on Joe and Colin in the future for any repair needs.

Joe was very thorough in his investigation and very clear in his communication. His advice was honest and clear. Rather than recommending a repair which may or may not solved the problem he advised us that it might be time to replace the fridge. Thanks for coming, Joe!

I have a 70 year old Kelvinator fridge that several others declined to service. As the fridge was purchased new by my father, it has sentimental value and I wanted to get it repaired. I contacted Joe and he immediately responded. He passed along my request to an associate, Colin and kept following up with me in parallel. Colin was excellent - he highlighted some of the potential issues with vintage fridges before coming out which was very helpful. He arrived exactly when expected and was very friendly and totally professional throughout. The fridge is now running ice-cold again. I am very happy with the service as well as the professionalism and communication. Highly recommended.

My fridge freezer was developing snow and ice build up and was not cooling properly. I called Joe. He asked me several questions over the phone to try and diagnose the problem. Joe came to repair the freezer and it was exactly what he had diagnosed over the phone. Joe is fast, efficient and his prices are great. I couldn't ask for better quality service. Joe has serviced our appliances in the past and we have always been very happy with his work. He is a true professional. I would highly recommend him.