PPS Family

bought a stand-alone horizontal freezer... Even if their website was a bit misleading in regards of their pricing, - then mentioned that we can chat with sales rep and get a better price, but their company policy is that they can't do that.... so, yes, that part is misleading.... In store, the sale process was easy and efficient. The delivery was efficient, perfect and communication was also perfect.

Fridge stopped cooling overninght - we scrambled to find a technician in our area. Finally found Joe; immediately on the phone, I realized he was so much better than anyone else I spoke with: provided accurate and useful info. He dispatched one of his technician (Colin Tate) and Colin called back within an hour and was at our place within 2 hours. Colin was pleasant, polite & super professional. He fixed our fridge, even gave us some advice for maintenance to avoid future problems. A true and honest technician who really cares and knows how to do his job. No drama. No overpromises. No BS. Highly recommended.

Basement fridge with freezer stopped working... Called Rick @ AC Appliance Repair - told me he will come the next day, but I was pleasantly surprised to get a called back later to ask if it would be possible to come the same day... Rick fixed the issue (Relay Overload) and was out within 20 minutes. Rick was courteous, clean & efficient. I won't hesitate to recommend them and will certainly hire them again in the future.

A relative of ours had Cherry & Clark do their roof and they were satisfied and they recommended them to us. We had the estimator come to our house – he showed up on time and seemed to have good experience and gave us decent advice. He sold us the whole package and told us that the crew were highly professional and will clean everything afterward and he will be there to make sure we are satisfied… That was reassuring. We decided to get the Timberline High Definition Shingle (Fiber Glass). The crew arrived on time a few days later (Monday) due to weather (not their fault). I decide to take a day off to remind the crew of a few issues with our roof and to tell them that if any plywood has to be replaced not to be shy and hange them… The crew worked fast, they were efficient and at the end of the day, the roof looked good… That’s where it started to go downhill … very fast from there. The estimator sold us the fact that they were supposed to clean the entire site afterward – which they did, but then I found a few nails in my driveway a few minutes after they left (without saying Thank you & goodbye), I also found some random shingles around the house and many of our flowers and plants were damaged by the foot traffic / equipment of the crew… Two days later still on no news from the estimator who was supposed to be there (remember…) to make sure we were satisfied – not very reassuring anymore. A few days of rain later – Friday – while we are about to put our daughter to bed, my wife notices that a spot of the carpet in her bedroom looks a different color – I touched it and it was soaked wet. The next morning, I decided to rip the drywall and found the insolation and stud wet – after more demolition, I discovered that it was directly caused by a leak on our new roof. Overall, we had to spend approximately $500 to repair the damage but luckily I could do the repairs myself or the cost would have been 3 times higher. I sent an email to the estimator and also the vice president of the company - they were supposed to dispatch the Warranty Manager on Monday, but someone somewhere decided that it was not that important and dispatched another employee – which came to do a temporary & very ugly repair. He agreed with me that the original crew neglected many details and did a poor jobs on some areas… He promised me that someone would to get back to me with a follow-up and a date of repair… but you guessed it, nobody called, not the estimator, not the vice president, not even the Warranty Manager who was supposed to be there… Finally, they fixed their major mistake, but we never heard from that estimator - not a single soul, even bother to follow-up with us to check if we were satisfy and we had to chase the VP for every single information. On a brief conversation, he told me that the company shall be able to compensate us for the repair cost…. You guess it… It has been 2 weeks and no email, no call from anyone at Cherry & Clark. On top of the cost of the new roof, we had to spend around $500+.... No apology, no thank you, no acknowledgement - a loud & clear "We don't care" message. Do you think we will recommend to call them ? At this point it doesn’t matter if we are satisfy with the roof itself – the whole experience was a nightmare, the company didn’t bother to follow-up; they don’t care if we are satisfy or not - it is, one of the worst companies we have ever dealt with… After a few weeks, and after I post my review here, one of the manager finally contact us to apologize for the poor service & follow-up - it give me some hope for that company. Also, they agree to reimburse us the extra cost we had to occur for the damage & repair... It still doesn't really explain all the let down and "don't care attitude" with no follow-up, but again, it give me some hope... I believe they just need to learn how to set-up expectation properly... Therefore, i'm increasing my Rating on this company, but as a principle, I can't give them more than 3 stars on "Satisfied" and no more than 3 Stars on "Recommend"...

This is the second time we hired Derek and his crew - and again they did a great job. Fast, polite, efficient and always willing to do more for his customer. A no-brainer when it comes to remove trees and Derek is a cool guy.

Derek rocks ! We called him - he came quickly and it only took him 3 minutes to give us an estimate. He gave us some advice as well... We called back to confirm the job & Derek said we would call us within a week with the exact date... Guess what ? 5 days later, Derek called and said his team would be there in 2 days at 10:30AM... Well, two days later they arrived at 10:30AM ! Did an awesome job ... they were fast, polite, efficient and cleaned up everything afterwards. Derek even called back that same night to check on us to see if we were completely satisfied? What else do you need ? Like we said, Derek rocks ! Don't shop around - for tree removal and trimming, they are the PRO's to call ! We will call them again !

We changed our old one-piece garage doors with Clopay garage doors – price was very good and our new garage doors look just awesome (with windows) – the installer took less than one afternoon to install 2 garage doors; everything was done properly, he left with all the garbage and old doors – explain to us how the systems works and voila ! Very happy & satisfy… We will definitely do business with them again for our main entrance door.

You might think that major reno project is stressful ?? It could be at some point or if you don’t hire the right contractor…. One thing you shouldn’t mess up is electricity and you should leave it to the professional… like Solutions Electrical. We called Frank to get an assessment and he came quickly and gave us tremendous advices on what need to be done on our major project. Most of the project was driven by Joe and what a pleasant and professional individual ! Joe upgrade our panel, did major rewiring from the basement to the kitchen, to the garage – replace all outlets and switches on the main and second floor, install new pot light in the kitchen, new valance lights, replace all electrical in the powder room and more. Solutions came a few times, since we had to finalize our own things in the reno project – they accommodate us in their very busy schedule, work fast and extremely professional – always pleasant to deal with – and to top that… The service at the office for scheduling and payment is pleasant and just what you dream of when you have to deal with major project like that… So, thanks a million to Frank, to Joe for his hard work, precious advices and always fun attitude, to Paul for his candid humour and ethical work, to Dave, Mike and the other Dave for your work and to make our home safe… When we turn a switch on… we don’t second guess!!! and thanks to Lia in the office who is always pleasant to talk to and always prompt to return calls and messages… this is rare in this business !!! We will see you in 2012 for our basement project – and as usual, burgers and pizza will be served... black coffee, lots of it.... and veggie sub & pizza for Joe, of course... Cheers !

When I think of a professional and super competent company, Express Rooter is the perfect example of it… This is not our first time with Express Rooter and for sure, not the last time, since we have other reno project coming next year! This project was major and Express Rooter step up to the plate like no other company… Rob came first to assess the work, then Adam show up and work non-stop for 5 days. His professionalism, detailed oriented and meticulous work is just so impressive… They did replace almost the entire plumbing from the basement to the kitchen and going to the second floor… They also moved plumbing to make more room in the kitchen, correct may things that was done originally in the house – and then Rob came to add the finishing touch with the powder room, the dishwasher the sink, etc… Overall, our project was a bit more expensive that we estimated, but we have absolutely no complains about what we paid – we are just impressed, in admiration and will always call those guys for any plumbing issue. A major reno project like is extremely stressful, but you deal with company like Express Rooter with a high sense of ethical, it get a lot easier... Do yourself a favor, buy piece of mind for your next project... The entire staffs are just great and we definitely recommend them 100%… Thanks again for your hard work, your precious advices and we look forward to see you for our basement project in 2012 !

This is a very difficult review to write… in a nutshell: generally happy with the job done – extremely disappointed and frustrated about the after-sale service, follow-up and call return..i should say NO return call… In details: we bought a house, have to change our water heater, humidifier, install a new lint trap, run a gas line for the kitchen and the BBQ, install new venting for the hood and modify some ducts in the kitchen… Even if they didn’t come as fast as we were hoping, we were satisfy with “the job” – despite an incident with the sales rep that made me lose my mind… (let’s just say that this guy doesn’t know how to speak to customer)… I had to chase (over 10 calls) Northwood and Gary Landry for weeks to ask for someone to finish the job (hook-up my kitchen gas stove to the line & duct cleaning) – I never get any call back and when I finally reached Mr. Landry, he insist that he never got any messages from me and find phony excuses without apologizing and basically make me feel that I was saying the true or that my complain was not justify…. Some compassion and an apology would had settled this, but Mr. Landry seems to feel that he’s always right… How do you run a business like that? No matter what kind of exposure you have (i.e.: Mike Holmes), unsatisfied customers will someday catch on you… A simple call return will have settle this – now I already hired someone to take care of the hook up… and will for sure, hire another company to do our duct cleaning… and will NEVER EVER call Northwood again and you know how it works: you’re happy? you tell 10, you’re unhappy… you tell 100… We dealt with others trades for the last 3 months, and Northwood is the only one where we got aggravated simply because we couldn’t reach and talk to someone in this company who can prove us that they care about our business… The sad part is we are satisfy with the work itself, but the lack of services and the attitude, we can live without for sure… which is a BIG PART of the whole customer experience… don’t you think !

We had major renovations and did our homework for all the trades we hired, except for the last project where we decide to spray foam (insulation) the main floor and obviously get new drywall... We couldn't find anybody to do the drywall that fit our schedule until we find those guys... When we came to the house, Luis was very pleasant and informative and price was very good too... but once he started I realized that it could be a disaster... He kept borrowing my tools, - if you do drywall, it is essential that you own a ladder, but not Luis.... but he told me several times that his garage was full of tools... Really ??? He didn't clean up after himself - once we had the new vanity sink installed in the powder room, he started used it to clean his tools EVEN AFTER I told him not to. Luis kept asking about other trades in the house and keep telling me that he could have done it cheaper... Once the dust has settled and the mudding had dry, our painters have to do major retouch on ALL the wall that Luis did and I mean ALL THE WALL and joins. Even the doors that he installed had to be reinstalled by our carpenter. The money we thought we saved with Luis, at the end, we spend it to fix his work with our painters who did a much better job. Luis also worked with his son who seems to be a good kid, but have no skill or interest to do a good job; he took an entire day to sand our kitchen ceiling - and trust me, we don't have a big kitchen. Luis was way above his head for our project and we would absolutely NOT recommend him for a medium to large project... If you're looking for a Jack-of-all-trades for small repair, he might be ok... but as for us, he will never step to our house ever again.

We had our carpet stretched in the morning by Victorious Carpet - once they were done, they knew I booked Soft Surfaces & Fred for 1PM.. so Marc decided to call Fred and said, we're done, come whenever you can... So Fred, arrived almost an hour earlier than expected with a million dollar smile. He even helped me to move the remains of the furniture and did the cleaning job in less than one hour... I mean WOW... What else can you say ??? The job was nicely done, the carpet smelled so good and looked just like brand new... We will definitely hire Fred again in the future...

We are selling our current house and need to fix our 2nd floor carpet since it need extreme stretching... and like everybody we need it yesterday... Marc came for an estimate, gave me a few alternative and detailed explanation... I called him the next day to book it a few days later... Marc arrive with his helper (Matthew) and they arrived on time... and let me tell you that they waste no time... As soon as Matthew walk in the house, he went straight to a room and start getting his tools and work on the carpet while Marc was getting ready on the other room... They did the job in less than 2 hours and our carpet is now flat and look fantastic... Marc is absolutely a real professional and you can trust him to fix your carpet! Thanks Marc !

I finished my basement myself, but I know my limit and plumbing is one of them so I leave it to the expert... We call ExpressRooter for an estimate and Rob came - arrived on time, very polite & clean and extremely useful.. He gave us advice of what to do... It didn't take long for us to make a decision and hire them and Rob did a fantastic job - he's very meticulous, detailed oriented and always in a good mood. Rob came a few months later to fix something else in our house and again, same experience: just awesome. ExpressRooter might not be the cheapest company, but who cares? THEY ARE THE BEST! A Toyota Yaris is a decent car, but a Mercedes will always be a Mercedes... And above all, you don't want to mess up with your plumbing... Leave it to the expert ! We just bought a new house and we will definitely call ExpressRooter again.