Tanya C

We had basement flooding that we assumed was connected with the outdoor tap turned on for spring and the garden hose. Except the basement continued to flood when we did the dishes. When we figured this out Valentine was very fast at determining what needed to be done, replacement of our cracked drain pipe. We had to take care of removal of cabinets and breaking open the wall to the height of the leak but once we identified where the leak occurred Valentine came back the next morning to replace the damaged parts in a very timely fashion. As an added item, I paid $150 for the prior plumber to tell me they couldn't find the problem and assumed it was our foundation

BEST service EVER in 40 years of having appliances repaired. Experience makes a huge difference. Joe came to fix a washer that stopped draining (this was quickly diagnosed and the faulty pump replaced) and then I asked him to look at my 31-yr-old dishwasher that was not cleaning dishes. I paid a lot to another company previously who said my dishwasher could not be repaired. Then came Joe... Within 15 minutes (after remarking it was fun to see one of those solid old machines), Joe diagnosed the problem (five minutes), found the part at the bottom of his truck because it's so seldom requested and fixed my machine! Works like the day I bought it. Those with less experience say it can't be fixed, too old, not worth it. If it's possible to fix it, Joe will understand what needs to be done. If it can't be fixed he'll tell you honestly. With 12 appliances in my extended family home, (three sets of fridge stove washer dryer plus freezer) I go through periods of a lot of repairs. I'm tired of those who want to replace whole sections because they don't know how to diagnose or repair individual components. Joe has so much experience he's fast and effective. I will never call anyone but Joe from now on.