install flow-through tankless water heater
- Approximate cost of services:
- $4,000.00
- Company Response
Thank you for your review and as always, we appreciate your business.
install flow-through tankless water heater
Thank you for your review and as always, we appreciate your business.
Thank you Richard for your review. In your situation, we found the existing furnace to be severely oversized for the size of the home and replaced it with a model of appropriate capacity. This will lower the operating costs and eliminate the short cycling of the previous furnace.
As a loyal client, we appreciate your continued support and the opportunity to continue to be your home comfort provider.
Thank you Naomi for your review. For clarity, we feel that it important to provide a chronology of the events regarding the replacement water heater we quoted on October 8, 2019 and supplied and installed on October 11, 2019, despite your "emergency" of no hot water. In fact, on October 8, your email reads "I am waiting on another quote but I have a quote for install of that water heater for 1600+HST from another company. Wondering about the price difference? Can you match?". The next email we received was on October 10, 2019 which reads "Hi, I decided I want you to install the hot water heater...Can you get someone in tomorrow? (Today??)"
Following one month of proper operation, the water heater failed and we attended several times over the next few weeks to attempt to address the issue, which perplexed our service technicians. We attended, ordered and supplied parts, recommended by Rheem, the manufacturer of the water heater. After replacement of the parts, there still were isssues and in turn (and in good faith), we replaced the water heater. Despite this effort, the problem persisted and we persevered to determine the cause of the water heater failure (which the manufacturer could not help us determine). Consequently, we identified that the cause of the failure was a very hot mechanical room, causing the inducer motor on the water heater to "overheat" and fail. As a test, we advised you to leave the door open to the mechanical room to lower the temperature, which proved our theory was accurate.
The solution to the issue is a louvered door for the mechanical room, which is a service we do not provide. Alternatively, you can install a larger air intake, which any general contractor can perform for you.
At the end of the day, we have honored our warranty, stood by our work, provided numerous service calls, replaced parts, provided a new water heater and have finally resolved the issue. Needless to say, we have incurred costs to satisfy you, our client, which far exceed exponentially, any potential profit we would have made on this installation. But, let us be clear, this is not about money, this is about having integrity, standing behind our work and doing what it takes to make things right.
Naomi, thank you for your business and we hope the water heater provides you worry free operation for you, your family and your tenant.
replace octopus furnace & install new high-efficiency furnace
Thank You Bill for your review. It was our pleasure to work with you and happy that you are pleased with your new heating system.
New furnace and air conditioner installed.
We're so glad you were pleased with our work! Thank you for taking the time to write this review.
Great service and competitive prices
Thank You Fiona for your ongoing loyalty to Mckinnon, we appreciate it and are always here for you when you need us.
Thanks Clare for your review. You and your entire family's loyalty to Mckinnon over the many years is sincerely appreciated.
Thank you for the review, we appreciate your loyalty and the effort you have made to post a review.
Great Client Service Coordinator and Advice!
Thank You Tamara for your review. We try our best to respond quickly as we are very aware that our client's time is valuable. We look forward to working with you.
Thanks Maureen for the review and happy to hear we were able to resolve your hot water heater issue on the weekend.