Mckinnon Heating Cooling

Formerly Preferred Air Ltd
Heating & Air Conditioning
Toronto ON M3J 3G5
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Heating & Air Conditioning
Mckinnon Heating Cooling
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89%

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Reviews by rating (past 12 months)

Reviews for Mckinnon Heating Cooling

Average customer rating:
8.5 10 (289 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

install flow-through tankless water heater

Thanks for very professional work done removing the rental water tank and installing the new tankless heater - Work was done on time and very tidily and we are very pleased with the result.

Approximate cost of services:
$4,000.00
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Company Response

Thank you for your review and as always, we appreciate your business.

Richard in Toronto, Canada
Richard in Toronto, Canada
2 reviews Toronto, ON
10/10

New Furnace

From inspection to possible parts solution, and expired warranty on my current furnace, we opted for a much better suited, new furnace to embellish the needs of the home. Inspection and superb installation took less than 5 hours! Replaced thermostat and did full check on the new system. McKinnon owner and his team are hands on, up front, spell out all options, and very personal. I HIGHLY recommend their company and services. I have been serviced by them for over 15 years and have absolutely no complaints, only ovations.

Approximate cost of services:
$3,500.00
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Company Response

Thank you Richard for your review. In your situation, we found the existing furnace to be severely oversized for the size of the home and replaced it with a model of appropriate capacity. This will lower the operating costs and eliminate the short cycling of the previous furnace.

As a loyal client, we appreciate your continued support and the opportunity to continue to be your home comfort provider.

Naomi in Toronto
Naomi in Toronto
3 reviews Toronto, ON
0/10

Disaster Experience

I have used Mckinnon for 16 years. My hot water heater broke down in October and the owner of the company promptly came to my rescue and replaced the tank. But it didn't work. It took them three months to figure out the issue and we and my tenants were without hot water for THREE MONTHS. The front office treated me terribly. The water is more or less working now except we need a small vent installed in the furnace room- something that was suggested 3 months ago. I am still not sure that will solve the issue. But after all the grief they put me and my family through waiting for repairmen, NO hot water to shower or wash dishes, McKinnon refuses to cover the $200 cost for their technician to make the vent, claiming its a separate service from the install. Don't use them.

Approximate cost of services:
$2,200.00
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Company Response

Thank you Naomi for your review. For clarity, we feel that it important to provide a chronology of the events regarding the replacement water heater we quoted on October 8, 2019 and supplied and installed on October 11, 2019, despite your "emergency" of no hot water. In fact, on October 8, your email reads "I am waiting on another quote but I have a quote for install of that water heater for 1600+HST from another company. Wondering about the price difference? Can you match?". The next email we received was on October 10, 2019 which reads "Hi, I decided I want you to install the hot water heater...Can you get someone in tomorrow? (Today??)"

Following one month of proper operation, the water heater failed and we attended several times over the next few weeks to attempt to address the issue, which perplexed our service technicians. We attended, ordered and supplied parts, recommended by Rheem, the manufacturer of the water heater. After replacement of the parts, there still were isssues and in turn (and in good faith), we replaced the water heater. Despite this effort, the problem persisted and we persevered to determine the cause of the water heater failure (which the manufacturer could not help us determine). Consequently, we identified that the cause of the failure was a very hot mechanical room, causing the inducer motor on the water heater to "overheat" and fail. As a test, we advised you to leave the door open to the mechanical room to lower the temperature, which proved our theory was accurate.

The solution to the issue is a louvered door for the mechanical room, which is a service we do not provide. Alternatively, you can install a larger air intake, which any general contractor can perform for you.

At the end of the day, we have honored our warranty, stood by our work, provided numerous service calls, replaced parts, provided a new water heater and have finally resolved the issue. Needless to say, we have incurred costs to satisfy you, our client, which far exceed exponentially, any potential profit we would have made on this installation. But, let us be clear, this is not about money, this is about having integrity, standing behind our work and doing what it takes to make things right.

Naomi, thank you for your business and we hope the water heater provides you worry free operation for you, your family and your tenant.

Bill Barclay in Toronto
Bill Barclay in Toronto
12 reviews Toronto, ON
10/10

replace octopus furnace & install new high-efficiency furnace

My ancient octopus furnace, which I loved, died on Boxing Day 2019. Spent a couple of weeks reviewing quotes, and chose Mckinnon Heating.

Michael (Owner) came out on a Saturday to assess. He recommended a recycling contractor, who dismantled the octopus. Gave me a couple of quotes for that. Chose one, and they did quick and fine work of it in 3 hours.

Michael gave me a detailed Scope of Work, which was a deciding factor in my decision. Not the cheapest bid, but the right one. After that, the Mckinnon's crew showed up to install a new high-efficiency furnace and remove/replace old air ducts, over three days. The crew were totally professional, capable, courteous, etc. I am so impressed with their work. All done on time and on sked, as promised. Highly recommended. Bill

Approximate cost of services:
$15,000.00
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Company Response

Thank You Bill for your review. It was our pleasure to work with you and happy that you are pleased with your new heating system.

Private User
Private User
Private User reviews Halton Hills, ON
10/10

New furnace and air conditioner installed.

Big thank you to Bob and his team who spent three full days installing a new furnace and air conditioner. This was a difficult job as our basement is fully finished. He relocated the duct work and outside vents for the furnace which required ceiling holes. Thank you for not making them too big and easy to repair. The position of the air conditioner outside was also moved to a place easier accessed. He removed the old units and left his work area in the basement in excellent condition. Much appreciated.

Approximate cost of services:
$15,000.00
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Company Response

We're so glad you were pleased with our work! Thank you for taking the time to write this review.

Fiona in Toronto
Fiona in Toronto
1 review , ON
10/10

Great service and competitive prices

McKinnon has been doing our furnace and A/C cleaning for years and they replaced our furnace and A/C units about 8 years ago. Our 30 year old humidifier recently conked out and flooded our furnace room, so after mopping up, we were in need of a new one. I knew more or less how much it would cost, so I phoned McKinnon's at 9am and by 9:30 I had an appointment for the next day at a very competitive price. The technician, Hamid (who had been here before) did a great job installing, cleaning up afterwards and explaining what I need to do to maintain and use the new unit. He also caulked a few areas in my ducts from the furnace where he felt some air blowing. He is a gem! McKinnon's is always easy to work with. Their office staff are professional, efficient and friendly and the technicians are knowledgeable and pleasant. When we need help with heating and cooling, we feel there's no need to shop around as we'll always get great service and competitive prices at McKinnon Heating and Cooling.

Approximate cost of services:
$425.00
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Company Response

Thank You Fiona for your ongoing loyalty to Mckinnon, we appreciate it and are always here for you when you need us.

Clare from Toronto
Clare from Toronto
6 reviews Toronto, ON
10/10

Ductless AC installation

A Mckinnon crew installed 5 ductless AC units in our home this July. They were efficient, organized, exacting and respectful of the spaces they were working in. One unit was in a very tricky location and Mike and Bran took extra care to install it precisely. They cleaned up the both inside and out completely after installation and the units have all been working perfectly. A very professional job.

Approximate cost of services:
$0.00
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Company Response

Thanks Clare for your review. You and your entire family's loyalty to Mckinnon over the many years is sincerely appreciated.

john in Toronto
john in Toronto
3 reviews Toronto, ON
10/10

Air Conditioner Blower Repair

Very happy once again with McKinnon's Service as they replaced a control card for the air conditioner blower. This job required three visits - both service personnel Hamid and Corey, as well as office staff Claudine were most responsive and attentive, and all did a great job to see all was working correctly. I have been very happy with this company for several years now.

Approximate cost of services:
$700.00
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Company Response

Thank you for the review, we appreciate your loyalty and the effort you have made to post a review.

Tam in Toronto
Tam in Toronto
1 review Toronto, ON
10/10

Great Client Service Coordinator and Advice!

I am a single mom, with an old Hi-Velocity system - 20 years.

Needed to find a company in Toronto to look over my system for a "check out" to see if having a maintenance plan or new system would be the best choice.

The Client Service Coordinator was very friendly, professional and helped navigate to the best choice for a starting point.

The decision to have Owner call me to provide some insights on options to consider!

She also provided me with information about the different Maintenance contract packages they have, all of which are really reasonably priced!

FURNACE PLANS: p DH Annual Maintenance + 20% off any required
parts and labour...$205.00 p HH Annual Maintenance + Complete Furnace
Coverage...$340.00

So now the owner has called me, they are quick. We decided to go with a service call at a reasonable price, about 200. That any repairs on a 20-year unit would not make sense as we would be looking at most repairs being of several hundred, per repair which adds up quickly. He said really, let the unit die, then purchase a new more energy efficient one for about 3 - 4,000. I agree this would be a better investment option.

Thank you, for your help today, a pleasure to have met you.

Approximate cost of services:
$0.00
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Company Response

Thank You Tamara for your review. We try our best to respond quickly as we are very aware that our client's time is valuable. We look forward to working with you.

Maureen in Richmond Hill
Maureen in Richmond Hill
3 reviews Richmond Hill, ON
10/10

Weekend Water Heater Repair

Called around. McKinnon was the only one willing to come out on the weekend.

Cory was amazing. Knowledgeable, pleasant, amazing. He is my hero! He got the water heater going in no time flat.

The company is so easy to deal with.

Approximate cost of services:
$210.00
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Company Response

Thanks Maureen for the review and happy to hear we were able to resolve your hot water heater issue on the weekend.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mckinnon Heating Cooling

Since 1934, Mckinnon Heating Cooling has been servicing the home comfort needs of the Greater Toronto Area. Mckinnon services and installs furnaces air source heat pumps, ductless air conditioning, high velocity systems, boilers, water heaters and indoor air quality accessories. Mckinnon also offers a range of service/ maintenance plans for ...
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