I needed a significant amount of new drain work done as part of a basement renovation, and my main drain trap removed (and replaced with straight pipe and a new cleanout). I called Roy after reading the Homestars reviews. When I explained the work, he put me in touch with Victor. When Victor was on site to evaluate the work, in addition to being very personable, he came accross as knowing what he was talking about. The results of the job proved that his personality was genuine and workmanship lived up to the talk. What impressed me most was his fexibility once the job was underway. When the original layout didn't work out once the floor was openned up, he was unphased and just came up with a new plan and executed it. He took the time at each step to make sure everything was laid out properly. All his connections were made properly - joints properly glued and gaskets properly torqued. It was evident he took pride in his work. As you can see from the pictures the job was big and messy. He remained diligent throughout, patched the holes properly, and cleaned up afterwards. I would not hestitate to use Victor again and I would certainly recommend him to anyone.