Laird & Son Heating & Air Conditioning

Our furnace stopped working at night. We called Laird at 10.45pm and Mack arrived within the hour. He diagnosed the problem quickly and we had heat shortly thereafter. We have been with this company for several years and have been very satisfied.

It is not that often that you find an outstanding professional and firm in the heating services industry in the Metro Toronto area. Mack from Laird and Son assisted our family with a very expensive and cold issue that suddenly arose last Friday.

Background
During a routine annual maintenance visit by another firm on Friday, our gas furnace was checked by their certified technician and shut down immediately due to a claimed cracked heat exchange unit. The technician left us on that cold night without any heat in the house and temperatures just below zero.

The crack in the heat exchange unit was a surprise since it still had a remaining life of 13 years under the factory warranty. Furthermore none of our CO gas detectors in the house had gone off. The contractor offered two options after shutting down our furnace. A new furnace could be installed on Monday or we could wait about 10 days for a replacement heat exchange unit.

Contribution by Laird & Sons
We contacted Laird and Son on Saturday morning for assistance and Mack came out late in the afternoon even though we were not a customer. Mack explained that his first priority was to service any calls from existing clients.

At approximately 6:00pm he arrived at our home. He could have easily deferred our service request until Monday. He quickly determined that our contractor had not completed the appropriate tests of the furnace as defined by the Technical Standards
& Safety Authority (TSSA). Within one hour he determined that there was no crack and the furnace was back on.

Even though it was quite late Mack patiently reviewed for us all the tests he completed to ensure that the furnace met the TSSA safety code.

We would like to recognize Mack for his expert assistance and the professional manner in which he conducted himself. It goes without saying that Laird and Son once again has demonstrated their leadership in delivering an amazing client experience.

I would highly recommend Laird and Son to anyone looking for a heating and air conditioning specialist and find out if Mack is available.

I needed to change an old coal/oil furnace to an new efficient gas boiler . I phoned several heating and air conditioning contractors and chose 'Laird and Son', because of the initial professional customer service that I received on the phone from Kim. My questions were answered, I wasn't put on hold and/or passed around from person to person avoiding questions, (like a few others that I had phoned who wouldn't answer any question until somebody came to the house). From the initial phone call to the visit to my home from their salesman 'Ron' who was so helpful, patient and answered my questions on this conversion. Ron was not pushy, and didn't rush me, and gave me the details of how they would take charge and make arrangements to make the conversion to a gas boiler in a timely manner and it would be more efficient. I wondered if the sales would match the service. YES, it did! The service was excellent provided by Dave and Mack who were friendly, professional, efficient and respected me and my home. They explained to me what was going to happen with the removal of the old tank and furnace and what to expect with the new boiler being installed. They explained to me what I needed to know. At the end of the day they left the furnace room and area clean and tidy, leaving me with a new efficient furnace. The gas inspector came the following day and complimented on the excellent work that was done. Thank you very much Kim, Ron, Dave, and Mack for an excellent job.

Dave Bissonnette from Laird & Son was our sales person and was very professional and helpful in helping to determine the best furnace for our home. The installation was done shortly thereafter and the installers were also very professional and happy to answer any and all of my questions. We had used Laird for many years for yearly furnace maintenance and I would never hesitate to recommend them to anyone. The service is always great.

David Bissonette from Laird & Son was our sales person and was very professional and helpful in helping to determine the best furnace for our home. The installation was done very soon thereafter and the installers were also very professional and were happy to answer all of my questions. We had used Laird & Son for many years for yearly furnace maintenance and I would never hesitate to recommend them to anyone.

Laird & Sons is great. Superb customer service. Twice I need help on a weekend and got a fast response, great service and very competitive prices. Highly recommend them. I won't call anyone else for heating and air.

When looking to replace my boiler with a new high efficiency system,
i did the research online and realized
it was all about the installation..
I got three quotes, one of them from Dave Bissonnette of Laird and son.
Dave is very knowledgeable and offered several options and recommended the Viessmann Combi boiler. He assured me this was a premium boiler made in Germany with great features and very quiet, he said they have installed many of them.
After thinking about it and calling Dave several times for information,
I felt comfortable with his advice and booked the appt.
Dave even answered my inquiries on a Sunday nite, that's great customer service.
Dave said it would be a two day install and booked the appt for Nov 3 and 4th..
On Monday morning Artie and Ryan showed up and made my basement their home base for two days...
The install went very smoothly and looks amazing..
These guys are truly pros.
They removed my old boiler and hot water tank and bolted the new combi boiler unit to the wall, tucked in neat as pin.
All the lines in and out of this complex system are a work of art ..
The boiler looks so good, I now have to make the walls around it, look just as good..
From the moment Artie and Ryan showed up to the final testing Tuesday night, the team worked hard and when they left.. the basement was spotless and all my questions answered .
My home is warm and the hot shower this morning was great..
I highly recommend laird and son, a very professional, established company with great technicians behind it,
The work was done on time and the price quoted was honoured.
Thanks to everyone involved in this process,

Dan Pinto
Toronto

I had called several heating outfits to come and service my gas furnace and Laird was the only firm that responded immediately - Noah arrived within 1 1/2 hours of the call. the furnace was serviced and assessed for what had to be repaired and the repairs were done over the next 10 days or so. Having just moved into the house, Noah outlined what the inspection report did not find on the furnace - nothing major but enough to warrant attention. The people on the phone are exceptionally helpful as well - they really care! Thank you Laird!

Proof that Laird was the best choice? A tough Enbridge inspector arrived to officially activate the furnace the day after installation, took one look at the Laird sticker and immediately relaxed. "This is how they should all be done. Laird does it right every time." The inspection was swift. He smiled and left.

I thought I needed a new humidifier because it was leaking. The serviceman, Bryan Medina, diagnosed as plugged hoses for the AC, thereby backing up AC water into humidifier; took hoses apart and cleaned out blockage (considerable). saved me $ for a new humidifier which wasn't needed. He arrived promptly, very personable and smart. I'll use him for any future AC servicing.