Laird & Son Heating & Air Conditioning

Heating & Air Conditioning
Toronto ON M1V 5C8
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Heating & Air Conditioning
Laird & Son Heating & Air Conditioning
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87%

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Reviews for Laird & Son Heating & Air Conditioning

Average customer rating:
8.9 10 (271 reviews)

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Lee from Toronto
Lee from Toronto
9 reviews Toronto, ON
10/10

Attic AC unit installation

Been trying to fix the muggy heat on our top floor for 4 years without success. Finally decided on an attic AC unit. Laird & Son priced amongst the best and were easy to deal with and had a good reputation so went with them. Was not disappointed - guys came and put it in as promised on time and works great. Cleaned up after themselves and easy to deal with. Ryan and his colleagues worked hard and were friendly, courteous and made the job much easier to handle from my perspective. Would recommend for anyone looking for HVAC work.

Approximate cost of services:
$9,000.00
What could this company do to improve their services?
Start earlier to avoid heat in attic
Any advice to offer fellow homeowners facing a similar project?
Quote around but use reputable company as these guys knew what they were doing
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Company Response

Thanks Lee,
Yes, Attic systems are a challenge to install, and Ryan and his crew are hard working on the job. Our reputation is very important to us as is customer service. Great timing on getting this done, Enjoy your Summer Lee! Thanks for the great recommendation and rating!

pat ridsdill from Scarborough
pat ridsdill from Scarborough
1 review Toronto, ON
10/10

furnace air conditioner tankless water heater

Have used this company for 11 years-twice a year for maintenance and call upon them for any problems. Ken is our go to guy-always willing to give advice when asked and estimate. A company and people to trust - nice that there are still these kind of companies and people still around

Approximate cost of services:
$300.00
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Company Response

Thanks Pat !!! We value Ken here at Laird and Son too !!!
Thanks for trusting in us, for being your long-time HVAC company.
We will continue to look after your heating and airconditioning needs 24 hours a day.
Thanks again!

niall from Toronto
niall from Toronto
1 review Toronto, ON
1/10

furnace repair

They charged me $180 for 20 mins of work to say motor was no good.They then asked for $750 to get a new combustion motor.I bought one myself for $250 and it takes 15 minutes to install.

Approximate cost of services:
$180.00
2 of 2 people found this review helpful.
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Company Response

At Laird & Son we compete daily in the market place and strive to be competitive and give added value. However when a customer is dissatisfied we take it seriously and always review with our service staff the particulars of what made this customer feel we have not lived up to that.

Cynthia from Scarborough
Cynthia from Scarborough
4 reviews Toronto, ON
10/10

Furnace repair

Our furnace stopped working last night. Apparently so did a lot of people's. After calling around to find a furnace repair person to come out same day we got around to Laird & Son who had installed the furnace in 2005. He arrived within a couple hours, did a quick diagnostic then left to buy a venter motor. He was back a half hour later and installed the motor. All in all it was quick but not cheap, The service call itself was $165 which was higher than some other quotes but I didn't really want to wait in the cold till someone else could come. The venter motor was another $580 so after tax the bill was $841. Expensive, kind of, but happy to be warm again and really happy we didn't need to replace the furnace completely. Friendly, quick, efficient service.

Approximate cost of services:
$840.00
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Company Response

Thanks Cynthia from Scarboro !
Very glad to help you out in this very cold winter we've had.
Quick and efficient service is what we're all about. We appreciate your business and thanks for taking the time to write the review.

Nancy
Nancy
11 reviews Toronto, ON
10/10

Gas Leak from Furnace

We smelled gas from our furnace room and Enbridge shut down the gas supply due to a leak. This happened late at night on a verrry cold evening. We called Laird and Son and left a message on their emergency line. A tech was at our door within 90 minutes and he was excellent! He quickly changed a faulty connection, tested it again, and had us up and running within 30 minutes. We would highly recommend this company for fast and efficient service. Thanks for getting the heat back on!!!!!!

Approximate cost of services:
$300.00
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Company Response

Thanks Nancy, I will pass that on to Noah who was on call last night.
It's important to act as fast as possible with emergencies like that.
Thanks again for the recommendation! We appreciate your business Nancy!

Lang's from Etobicoke
Lang's from Etobicoke
2 reviews Toronto, ON
10/10

Emergency furnace repair

during the freezing Feb long weekend... we woke up at 4 am to a freezing cold house. We saw on a google search that Laird had 9.5 rating and left a voice message. Noah called us back in minutes and agreed on a time to come by. He diagnosed our problem quickly and had our furnace running asap. Then Mike A. came a few days later to do a full service/tune up. Both technicians were courteous and careful. AWESOME service. thanks guys.

Approximate cost of services:
$400.00
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Company Response

Thanks for the great review, for our technicians Noah and Mike A.
We are very happy to receive new customers, everyday.
Especially glad we could help out on such a cold weekend!!!
Call us anytime, 24 Hr dependable service !!!

Nancy Mattiussi from Toronto
Nancy Mattiussi from Toronto
1 review Toronto, ON
10/10

furnace

Bryan Medina arrived earlier than expected and diagnosed the problem immediately. He took the time to fully explain the issue and answer all our questions without hesitation. His service was friendly, knowledgeable and professional. He has my full recommendation.

Approximate cost of services:
$79.00
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Company Response

Thanks ! Great News and thanks for sharing about your experience with Laird & Son and Bryan. We are glad to have another happy customer! Thanks for the business!

J Kiervin from Toronto
J Kiervin from Toronto
6 reviews Toronto, ON
10/10

Furnace repair

Called Laird & Sons when furnace stopped working on a minus 10 degree day. Phoned in at 12:30 PM and Mack was onsite by 2:30. The problem was solved and the heat was restored within an hour. Mack was professional, friendly, and we will undoubtedly call Laird & Sons again.

Approximate cost of services:
$170.00
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Company Response

Thanks for recommending Laird and Son ! We are happy to hear about your prompt service from Mack ! We appreciate your business !!!

Wilf from Toronto
Wilf from Toronto
1 review Toronto, ON
10/10

Furnace check up and cleaning

I was very pleased with the work done by Bryan Medina. He seems to know what he is doing (which is not always the case with many tradesmen). Furthermore, he is punctual and actually came when he said he would. In addition, he is a very personable man. If "Laird and Son" have many more like him, I feel I have found my Heating and AC service team.

Approximate cost of services:
$300.00
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Company Response

Bryan loves his job !!! All of us here at Laird & Son take pride in our work and try to accommodate as best we can. Thanks for the great review, and feel free to ask for Bryan any time you need him. Our service dept. is available anytime for 24 hr. emergency no heat service. Thanks !

Paul from Toronto
Paul from Toronto
1 review Toronto, ON
0/10

Furnace

I had horrible experience with this company.Noah arrived as the water was leaking from the pressure valve. He replaced the valve and left. When he left, I had no heat in my in floor system, he has forgotten to turn on the valve for Zone 2. Had to call the another company,as I didn't know what was the cause. Today the water is leaking back from the valve. Spoke to Noah, advise me that now I have to empty the water tank myself, as he would have to charge me for coming back!

Approximate cost of services:
$500.00
2 of 2 people found this review helpful.
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Company Response

Hello,
Thank you for your review. We take our Homestars reviews quite seriously. I have spoken to you and hopefully helped explain the misunderstanding. Laird and Son will always back their service and are still willing to have a long time customer relationship. Since 1948, we have provided excellent customer service and are continuing to do so. Thanks for taking my call, and please call us with any other concerns, and we will be happy to meet your HVAC needs. Thanks !

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Laird & Son Heating & Air Conditioning

Heating & Air Conditioning, Furnace Toronto

HOME COMFORT SINCE 1948
Family owned and operated for over 60 years, Laird & Son has stayed true to its founding principle: making sure that every customer is completely satisfied with our heating and air conditioning services.

"Laird & Son has always been 100% dedicated to customer service with trained and qualified service representatives,high quality products and proven incentives. As a third generation owner, it is my commitment to continue this tradition of product and service excellence."
Neil Laird, President, Owner

CATEGORIES
Heating & Air Conditioning and Solar Water Heating
SERVICES
Heating and Air Conditioning, sales and installation
YEAR ESTABLISHED
1948
NUMBER OF EMPLOYEES
20
RETURN POLICY
Unknown
PAYMENT METHOD
Cash, Cheque, Credit Card
LICENSES
Gas and Air conditioning
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.