Home Depot - Red Maple Rd

I am a frequent HD buyer and because business picks up after winter, I've been there almost every day these weeks.

Cashiers service sucks. Some either gather in groups (at self-check out) chit chat, some in main lines play with cell phone, turn their back on me, but a few cash have line ups. I don't know if the Head Cash is day off, doesn't care.

Besides, there are no one working on the floor for me to ask specific opinion.

This Location do not except any return or exchange if you purchase them from the other location over $500, and they will find your problem and talk to you as a criminal.

Bougt a Lawn Mower which is can not start, I brought to this location after 3 days I purchase to get it exchange or return. When they saw the product, they told me because I put too many oil without touch it. When I took out the measure tape and show them the mune to proof I did not too many. Then they said I put too many gas. They said I put too many gas to danage the machine. They do not want take it because they can not resell it????????????????????? Then I asked the manager name Mario, he did not listen to me anything. He told us, there're 2 ways: 1st, took it to the other location or they will send it back to the manufactory and get it repair. But there will be a fee for that!. When I ask the home depot 30 days warranty. Mario told me no warranty because I have already put oil and gas inside!!!!!!!!!!!!!!!!!! If I don't put them inside, how can I use it?? How can I find it work or no? When I ask him about the phone number I can camplain about it. He give me another store phone number which is not there. The whole took me about 1 hour and I feel I'm not there customer!

After that I ask 3 different people in this store, they all said they don't take any return or exchange if I bought the product not in their location.

So be careful to buy product which more than $500 in this location, there service is very very poor. I heard the guy called his manager on the phone said: There's a customer want to return the product which is over $500, blablabla...............

At last I went to another location and returned it without any quesions, and I bought another different model because the customer told me I am not the only people get this problem.

We ordered blinds and were called four days later to tell us that they had given us the wrong price and the cost would be double. We had ordered this brand beacuse we wanted the 3 day manufacture guarantee as we were in a hurry for the blinds. Aparently they audited the order and called us 4 days after we ordered to tell us it was wrong (ie no order placed).

They let us cancel the order and place a new one with a different company and gave us another 10% for our trouble when I asked for it. I was unimpressed we had to ask for a discount as instead of waiting a week for our blinds we were now going to wait the inital 4 days to call us plus another 2 weeks. The lady that called was helpful and nice so I was feeling okay about it.

When we went in to the store to sign off on the new order not only did we have to wait a really long time for service but the lady that took us to customer service for the refund was rude, didn't even say she was sorry for the error and acted like we were inconviencing her (she rushed ahead to the customer service desk, not even waiting for us). She was an older lady but I didn't catch her name.

Replaced my toilet upstairs, replaced the hose. Two weeks later the hose breaks apart! the entire bottom piece simply collapsed. Major flood in dining room downstairs and basement.

Home depot is carrying cheap and unreliable products!

John.

I went to homedepot to get carpet install at my house. The salesperson was very helpful in helping choose the right carpet.. Their contractor came to the house to install it, they were very good, they did a great job.

Staffs are very friendly and helpful. Really tried to understand my needs and actually tried to find ways and products to help me save money. A good store to go.

We needed to rent a post-hole boring machine. Home Depot staff was knowledgeable and recommended the right machine for the type of soil in our backyard. Not only that they alerted us to a rental promotion. All in all we were satisfied with the service. The machine worked ok with some minor problems.

Was looking to change our 3 toilets to 6L. Wasn't sure about which toilets were the best environmentally, which offered rebates, etc... The home depot associate was knowledgeable and talked us through the process. All toilets are installed and we are saving money, while doing our part for the environment

employees were not familiar with their products or locations of what they carry. I knew more about what was available and in stock than the staff did. I knew from other shopping trips where product was located in the store than the staff.