Hoerner Heating & Plumbing

Plumbing
Toronto ON M4K 2R1
Write a Review
Write a Review


HomeStars
Plumbing
Hoerner Heating & Plumbing
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

97%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Hoerner Heating & Plumbing

Average customer rating:
9.7 10 (742 reviews)

Sort by

Private User
Private User
Private User reviews Toronto, ON
10/10

Slow kitchen sink

We had a slow kitchen sink and Lance didnt stop just at snaking but got down to the root cause. Thanks

Approximate cost of services:
$300.00
Was this review helpful?
Company Response

Thank you so much for your wonderful review!
We are thrilled to hear that Lance got down to the root cause of the problem, and resolved the issue.
We pride ourselves on providing thorough and efficient service, so it's great to know that Lance was able to take care of the problem for you.
Should you ever need any further assistance, please don't hesitate to reach out for any plumbing, hydronic heating, drain, and heat pump/air conditioning issues.
We appreciate your support!
thank you so much
Tracey
Hoerner Heating & Plumbing
4164632573

Wendy
Wendy
6 reviews Toronto, ON
10/10

annual boiler service

Nic came to do annual service. He is very familiar with our NTI boiler. The digital display was not working and Nic did a very thorough job of explaining the potential steps in replacing the display. He contacted NTI and had their guidance in diagnosing the issue with the display. He is always very thorough and courteous. We highly recommend Nic.

Approximate cost of services:
$150.00
Was this review helpful?
Company Response

Thank you so much for your kind words and stellar review!
We greatly appreciate your feedback and are thrilled to hear that Nic provided exceptional service during his annual visit.
It's fantastic to know that he was knowledgeable about your NTI boiler and took the time to explain the potential steps in replacing the display.
We're glad he went the extra mile to contact NTI for guidance and diagnose the issue effectively.
We're also delighted that Nic's thoroughness and courtesy made a positive impression on you.
At Hoerner heating&plumbing, we take pride in our team of dedicated professionals who strive to provide the best service possible.
Please don't hesitate to reach out to us for any plumbing, heating, drains, and heat pump/air conditioning needs in the future.
Be safe and well,
Best wishes,
Tracey
Hoerner heating&plumbing
416 463 2573

Private User
Private User
Private User reviews Toronto, ON
10/10

Stopped sewer gas by correcting washer-dryer installation,

My basement apartment tenants continuously complained of a persistent odor...but I couldn't find the source. Lance from Hoerner arrived within an hour and accurately assessed the problem. The washer dryer had been installed incorrectly and was missing the P-trap and allowing sewage gas into the apartment. Lance had all the necessary replacement parts and fixed the problem within an hour. Fantastic! I have been putting up with this for years. Great job Lance and Hoerner!

Approximate cost of services:
$500.00
Was this review helpful?
Company Response

Thank you for taking the time to share your experience with us! We're thrilled to hear that Lance was able to swiftly identify and address the issue in your basement apartment. It's fantastic to know that Lance's expertise led him to discover the incorrect installation of the washer dryer, specifically the missing P-trap causing sewage gas infiltration. We're glad that Lance had the necessary replacement parts on hand and efficiently resolved the problem within just an hour. Your satisfaction is important to us, and we're pleased to have been able to put an end to a years-long inconvenience. Your kind words motivate us to maintain our high standards and continue providing exceptional experiences. We value your recognition of our team's efforts, and we look forward to hearing from you about any future plumbing, hydronic heating, drains, heat pump/air conditioning issues. Be safe and well, Best wishes, Hoerner Heating & Plumbing.

Private User
Private User
Private User reviews Toronto, ON
10/10

Great heat pump installation

I've been using Hoerner for years and they are always punctual and professional. The two installers were great, and very informative.

Approximate cost of services:
$8,000.00
Was this review helpful?
Company Response

We sincerely appreciate your positive feedback and are thrilled to hear about your continued satisfaction with our services. At Hoerner, punctuality and professionalism are at the core of our values, and we're delighted that you've experienced this consistently over the years. It's wonderful to know that our technicians left a positive impression on you. We believe in not only delivering efficient service but also ensuring that our customers are well-informed throughout the process. Your kind words motivate us to maintain our high standards and continue providing exceptional experiences. We value your recognition of our team's efforts, and we look forward to hearing from you about any future plumbing, hydronic heating, drains, heat pump/air conditioning issues. Be safe and well, Best wishes, Hoerner Heating & Plumbing.

Spencer in Toronto
Spencer in Toronto
1 review Toronto, ON
10/10

Mini split unit assessment

I had Hoerner Plumbing come by for a mini split assessment. There scheduling process is best in class with email and text reminders prior to the appointment. Great detailed explanation of the available options. There staff (Nicholas and Selena) were very respectful.

Approximate cost of services:
$12,000.00
Was this review helpful?
Company Response

Thank you so much for taking the time to review your experience with Hoerner Plumbing.
We are thrilled to hear that our scheduling process met your expectations and that our team members, Nicholas and Selena, provided a respectful and detailed explanation of the available options for your mini-split assessment.

At Hoerner Plumbing, we strive to provide the best service possible, and it is feedback like yours that motivates us to continue delivering exceptional customer experiences.

If you have any further questions or need assistance in the future, please do not hesitate to reach out to us. We are always here to help!

Thank you again for choosing Hoerner Plumbing.
Tracey
Hoerner Heating & Plumbing
4164632573

Michael from Old Toronto
Michael from Old Toronto
13 reviews Toronto, ON
10/10

Boiler service

Year after year Hoerner has given us the most amazing, reliable service. We had a minor boiler issue but they made it a priority visit, Mark checked everything, not just the problem. Someone has always shown up quickly and cheerfully made sure the boiler was working perfectly. Great company, wonderful to deal with.

Approximate cost of services:
$59.00
Was this review helpful?
Company Response

We're thrilled to hear about your positive experience with our technician! Providing top-notch service in order to ensure that your boiler is in excellent condition for trouble-free heating is always our priority. We value your recognition of our team's efforts, and we look forward to hearing from you about any future plumbing, hydronic heating, drains, heat pump/air conditioning issues. Be safe and well, Best wishes, Hoerner Heating & Plumbing.

Private User
Private User
Private User reviews Toronto, ON
10/10

Slow drains in bathrooms

Lance checked the problem areas thoroughly and did not believe he could improve the drainage significantly if he used the snake. He said that the problem is probably the size of the pipes. I appreciated his honesty and also saved a substantial amount of money.

Approximate cost of services:
$250.00
Was this review helpful?
Company Response

Thank you for taking the time to share your experience with Lance's services. We're glad to hear that Lance went above and beyond to assess the problem areas thoroughly and provide an honest evaluation. It's truly commendable that he prioritized transparency and didn't proceed with unnecessary steps, potentially saving you a significant amount of money. Your satisfaction is our top priority, and we believe in transparency and open communication when it comes to assisting our customers with their plumbing needs. We value your recognition of our team's efforts, and we look forward to hearing from you about any future plumbing, hydronic heating, drains, heat pump/air conditioning issues. Be safe and well, Best wishes, Hoerner Heating & Plumbing.

John Baker from Toronto
John Baker from Toronto
12 reviews Toronto, ON
10/10

Boiler maintenance

Every year Hoerner performs an annual cleaning on my boiler and keeps it running smoothly and efficiently. I have always found their tradesmen skilled and knowledgeable.

Approximate cost of services:
$350.00
Was this review helpful?
Company Response

Thank you for your positive review! We're thrilled to hear about your experience with Hoerner's annual cleaning service for your boiler. Our team takes pride in delivering top-notch service and ensuring that your boiler runs smoothly and efficiently. We greatly appreciate your kind words about our skilled and knowledgeable technicians. Customer satisfaction is our utmost priority, and we look forward to continuing to provide you with excellent service. We value your recognition of our team's efforts, and we look forward to hearing from you about any future plumbing, hydronic heating, drains, heat pump/air conditioning issues. Be safe and well, Best wishes, Hoerner Heating & Plumbing.

Alma
Alma
1 review Toronto, ON
6/10

Great and quick service - however, problem wasn't fixed

Sent a message yesterday about need of repair for 2 sinks. The company called to schedule an appointment within the hour. The following day, Nick arrived at our house, appeared to have solved the issue using a snake drain, and provided us with many insights along the way about other potential issues/repairs that we asked about.
Unfortunately, that same day in the evening, the 2 sinks went back to being clogged for no apparent reason and stayed that way ever since. So it appears the true issue was never resolved, but $400 has been spent.

Approximate cost of services:
$480.00
Was this review helpful?
Company Response

To Customer,
Thank you so much for taking the time to share your experience with us!
We are happy to hear that you received quick service. Our team takes pride in responding promptly to our customer's needs, and we are delighted that our scheduling process met your expectations.

In addition, we appreciate you taking the time to share your feedback with us.
As you mentioned the technician initially cleared the sinks. Also, many insights were offered by the technician in the event further work would be required.

Drain blockages can often reoccur. It can be an indication of a more significant underlying problem within the plumbing system.

At this point, the office is reaching out to you to discuss next steps.

Be safe and well,
Best wishes, Hoerner Heating & Plumbing.
4164632573

AnA
AnA
8 reviews Toronto, ON
10/10

Air Conditioner Maintenance and deep clean

Nic was professional and on time; he did a great job deep cleaning the unit and making sure everything was running properly

Approximate cost of services:
$450.00
Was this review helpful?
Company Response

Thank you for taking the time to share your positive feedback about our Air Conditioner Maintenance and deep cleaning service! We are delighted to hear that you had a great experience with Nic. Our team takes pride in providing professional and punctual service, and we are pleased to know that Nic lived up to your expectations.

Ensuring that your unit is cleaned and running efficiently is essential for its optimal performance and longevity. We are glad to have been able to meet your needs in this regard.
We value your recognition of our team's efforts, and we look forward to hearing from you about any future plumbing, hydronic heating, drains, heat pump/air conditioning issues.

Be safe and well,
Best wishes,
Hoerner Heating & Plumbing

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hoerner Heating & Plumbing

Hoerner Heating & Plumbing is a locally-owned and family-operated business specializing in Plumbing, Hydronic heating, Drains, Heat pumps and Air conditioning.
Our expert team understands the importance of plumbing, heating, air conditioning, and drains.
Our team is equipped with the knowledge to determine the best solution for your specific needs.
We are trained professionals that excel in installing and maintaining hydronic heating systems, drains, plumbing, and heat pumps(air conditioning) offering you optimal comfort and energy efficiency.
Count on us for top quality service in reliable hydronic heating that delivers exceptional warm-throughout your home.

We are a fully insured and licensed plumbing and heating company.

Hoerner Heating & Plumbing
At Hoerner, there is an operator on Duty 24/7, so you will always speak with a live customer service person to communicate any of your issues with frozen pipe repairs, sump pump repairs, toilet repairs, faucet repair, drain repair, and any other emergencies.
At Hoerner, the technician provides an upfront price option or options at your home before the work begins for work such as water heater install, heat pump/air conditioning install, drain install, and repipe install before they begin.
At Hoerner, our trucks are well-stocked with plumbing and heating parts, often we can do it all with just one service call for a boiler repairs, water heater repairs, and radiator repairs.
When Hoerner visits your home, we clean up after all our work like we were never there. Drain digs and Boiler installs require extensive clean up.

Why we value the work we perform.
Service and installation create a valuable role in increasing the value of the homes. The performance of all the equipment, and fixtures in the home creates a better quality of life.

Give us a call at (416) 463-2573

CATEGORIES
Plumbing, Heating & Air Conditioning, and Drain Services
PRODUCTS
PLUMBING INSTALLATION Toilet Install Faucets Install Premium faucets install Tankless water heaters install. Sewage ejectors install Sump pump install Hydronic Heating Install WATER HEATER INSTALL Tankless water heater install Tank water heater install Heat pump water heater install HYDRONIC HEATING INSTALLS Install & service high-efficiency boilers for your home install Boiler install Radiant floor heating systems install Radiators Install. BOILER REPLACE OIL BOILERS DRAINS INSTALL New Drain pipes install Camera inspection drain install Mainline backwater Install Sink drain install FURNACES AIR CONDITIONERS HEAT PUMPS
SERVICES
PLUMBING REPAIR Toilet repair Faucet Repair Premium faucets repair Tankless water heaters repair Install Sewage ejectors Install sump pump. HYDRONIC HEATING Tankless Water Heater repair High-efficiency boiler repair Mid-efficiency Boiler repair Radiant floor heating repair. Radiator repair WATER HEATER REPAIR Tankless water heater repair tank water heater repair DRAIN REPAIR Clogged and blocked pipes and drains repair Camera inspection of drain repair Mainline backwater valves repair Sewage ejector repair Sump pump repair AIR CONDITIONER INSTALL & REPAIR FURNACE INSTALL & REPAIR HEAT PUMP INSTALL & REPAIR
BRANDS
BOILER NTI Boilers, Viessmann Boilers, Laars Boilers, Slant Fin Boilers, Weil McLain, Boiler Combi heating systems (condensing units) TANKLESS WATER HEATERS Navien and Rinnai WATER HEATER TANKS AO Smith, Bradford White, John Wood, Rheem, FAUCETS Moen faucets, Delta faucets, Kohler faucets, Grohe faucets, American Standard TOILETS Toto Toilet, American Standard toilet, PRODUCT Bio Clean-Drain liquid, Rydlyme Adey Mitsubishi Heat Pumps Mitsubishi Mini Splits Emergency Plumbing
STYLES
Hydronic Heating systems. Efficient. Professional. Old and New heating systems. Gas systems. Stelrads Emergency Service 24/7
SPECIALITIES
Tankless water heater install Radiant floor Install High efficiency boilers Install Bradford white combi core Replace Boiler combi units install Drain camera inspection Backwater water valve install and maintain. Building Trap Removal New water service Install Repipe house Install Sump pump install Heat pump/Air conditioning install Drain digs, Drain repairs,and Drain installs Radiator installs Basement Back ups Sump pump rebates Backwater valve rebates Heat pump rebates Emergency service 24/7 live customer service person answers the phone.
WEBSITE
https://www.hoerner.ca
YEAR ESTABLISHED
1991
NUMBER OF EMPLOYEES
17
PAYMENT METHOD
Credit Card,Cheque,Cash
LICENSES
gasfitter, plumber
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.