7 reviews Toronto, ON Joined 2015/06/11

10/10

Plumbing review in Toronto

07/19/2023

I had Hoerner come out a couple months ago (yes I know I'm slow to write reviews) to deal with a clogged sink. The guys were able to trace the problem to some shall-we-say 'creative' plumbing the previous house owners had done both under the sink and in the basement. They re-plumbed the drain pipe into something a lot more sensible, and snaked out the clog. I appreciate all their efforts; it looked like a pretty stubborn problem.

Job Price

Approximate cost of services:: $970.00

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Company Response

Thank you for taking the time to share your positive experience with Hoerner Heating and Plumbing! We understand that writing reviews can sometimes be delayed, but we appreciate your feedback nonetheless.

It's not uncommon to encounter unique plumbing setups from previous homeowners, and we're pleased that our technicians were able to identify and address the unconventional plumbing arrangements both under the sink and in the basement. By re-plumbing the drain pipe into a more practical configuration and effectively snaking out the clog, we aimed to provide you with a reliable and lasting solution.

We value your recognition of our team's efforts, and we look forward to hearing from you about any future plumbing, hydronic heating, drains, heat pump/air conditioning issues.

Be safe and well,
Best wishes,
Hoerner Heating & Plumbing

Private User

6 reviews Toronto, ON Joined 2022/04/02

10/10

Backwater valve installation

Plumbing review in Toronto

07/19/2023

This is the 4th or 5th time we've used Hoerner
. As always, the Hoerner team did an excellent job. They completed the installation in a day, taking care as they worked and when going in and out of the house, and did a good job of tidying up at the end. They were also very good at answering questions and explaining what they were doing.

Job Price

Approximate cost of services:: $8,500.00

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Company Response

Thank you so much for your kind words and for being a valued repeat customer! We truly appreciate your continued trust in Hoerner and are delighted to hear that our team delivered another excellent service for you.

Our priority is always to ensure a seamless and efficient experience for our customers, and we are thrilled that our team lived up to your expectations. It's fantastic to know that the backwater valve installation was completed promptly and with great care. We understand the importance of being considerate when working in your home and are glad that you noticed our efforts to maintain a clean and tidy workspace.

At Hoerner, we believe in clear communication, and we're glad our team was able to answer your questions and explain the installation process to your satisfaction. Your understanding of the work being done is vital to us, and we're pleased we could provide you with the information you needed. Thank you again for your recognition of our team's efforts, and we look forward to hearing from you about any future plumbing, hydronic heating, drains, heat pump/air conditioning issues.

Be safe and well,
Best wishes,
Hoerner Heating & Plumbing

jane_bern

0 reviews Toronto, ON Joined 2023/07/18

10/10

Heroic plumbing

Plumbing review in Toronto

07/18/2023

Hoerner could not have been more helpful nor given more personalized assistance. Additionally, they sent out a sophisticated, creative technician who, instead of taking easy way out & telling me I needed a new toilet. He customized a part and streamlined my ancient Toto back to working. All this first thing in the morning & he took 45 minutes max.
The service at Reception when I called was also stellar. She kept it going, made it happen. Unreal. I am thrilled & HIGHLY recommend Hoerner

Job Price

Approximate cost of services:: $300.00

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Company Response

Wow! Thank you for such a glowing review! We are absolutely delighted to hear about your outstanding experience with Hoerner. Our team is committed to providing personalized and helpful assistance to every customer, and we're thrilled to know that we could exceed your expectations.

Our team is dedicated to providing personalized assistance and going above and beyond to ensure our customers' satisfaction. We're thrilled that you found our technician to be sophisticated and creative, taking the time to analyze the situation and offer a customized solution to get your toilet back to working condition. Efficiency is essential to us, and we're glad that the job was completed swiftly, with the utmost care.

Our reception team also plays a crucial role in ensuring seamless coordination and making sure everything runs smoothly for our customers. We are so glad to hear that they too exceeded your expectations, providing you with a smooth booking experience. Thank you again for your recognition of our team's efforts, and we look forward to hearing from you about any future plumbing, hydronic heating, drains, heat pump/air conditioning issues.

Be safe and well,
Best wishes,
Hoerner Heating & Plumbing

Private User

Private User reviews Toronto, ON Joined 2012/11/20

10/10

Sump pump and backwater valve inspection

Plumbing review in Toronto

07/14/2023

Cole did an excellent job of explaining the working and state of our sump pump and backwater valve. He was very informative. Would definitely call Hoerner again for any related problems or care.

Job Price

Approximate cost of services:: $200.00

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Company Response: Thanks so much with this review.
We are glad that Cole did an excellent job of explaining.
We hope to hear from you in the future for any plumbing, heating,and drain issues.
Best wishes,
Hoerner heating &plumbing
416 463 2573

Rob G

2 reviews Toronto, ON Joined 2020/11/19

10/10

Water Heater

Water Filtration & Purification review in Toronto

07/13/2023

Quick and efficient same-day repair to the tankless water heater. All costs transparent, excellent customer service.

Job Price

Approximate cost of services:: $250.00

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Company Response

Thank you for taking the time to share your positive experience regarding our tankless water heater repair service. We are delighted to hear that our team was able to provide you with a quick and efficient same-day repair. Transparency is a key value that we strive to uphold in our business, and we are pleased to know that you found our cost breakdown to be transparent. It is important to us that our customers are fully informed about the expenses involved, and we are glad that our efforts in this regard met your expectations. Your kind words about our excellent customer service further motivate us to maintain the highest standards of professionalism and support.

We greatly appreciate your feedback and the trust you have placed in our company, and we look forward to hearing from you about any future plumbing, hydronic heating, drains, heat pump/air conditioning issues.

Be safe and well,
Best wishes,
Hoerner Heating & Plumbing

Private User

Private User reviews Toronto, ON Joined 2016/05/13

10/10

Toilet repair/shower

Plumbing review in Toronto

07/04/2023

La Aung Nhkum was very professional. He explained the situations clearly to understand the problems. He outlined the solutions possible. Unasked, he got us a quote for replacement of a shower assembly. He worked quickly and quietly. Work area very neat. Would be glad to see him back for any future repair.

Job Price

Approximate cost of services:: $500.00

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Company Response

Thank you for taking the time to leave us such a positive review.
We are delighted to hear that La Aung Nhkum provided you with professional service and effectively communicated the issues to you.
It is always our goal to ensure our customers fully understand the problems and their potential solutions.
It is ingrained in our team's mindset to proactively address any possible repairs or improvements that could benefit our customers.

We are also pleased to hear that La Aung Nhkum worked efficiently and quietly while maintaining a neat work area.
Our team takes pride in delivering high-quality workmanship while respecting the privacy and cleanliness of our customers' spaces.

We look forward to hearing from you about any future plumbing, hydronic heating, drains, heat pump/air conditioning issues.
Be safe and well,
Best wishes,
Tracey
Hoerner heating&plumbing

Private User

Private User reviews Toronto, ON Joined 2019/05/08

10/10

Boiler NTI not working

Heating & Air Conditioning review in Toronto

07/01/2023

We had two other people try to address the issue and mark figured it out instantly ! Will use Hoerner again and again

Job Price

Approximate cost of services:: $350.00

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Company Response: Thank you so much for the positive feedback!
We're thrilled to hear that Mark was able to quickly and efficiently resolve the issue for you.
It's always our aim to provide excellent service, and we're glad that you had a positive experience with us.
We look forward to serving you again in the future for any of your plumbing, hydronic heating, drains, and heat pumps(air conditioner).
Thanks
Tracey
Hoerner heating&plumbing
416 463 2573

Private User

Private User reviews Toronto, ON Joined 2023/04/11

10/10

Reliable, Honest, and Professional Plumbers

Toronto

06/28/2023

I had a flood in my basement in November and had to find a plumber. I remembered a local company and wanted to give them my business. The team arrived quickly, assessed the issue and resolved it in a short period of time. The plumbers were professional, efficient and explained their process step by step. As a proactive measure, I had Hoerner back again to do a camera inspection, to see if any tree roots had grown back. I will book them for an annual inspection. This company is very responsive and their employees are top notch. The approximate cost reflects the camera inspection plus service call.

Job Price

Approximate cost of services:: $160.00

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Company Response

Thank you so much for taking the time to leave us such a glowing review!
We're thrilled to hear that our team was able to quickly and efficiently resolve your flood issue in your basement.
We understand how stressful such situations can be, so it's great to know that we were able to provide you with top-notch service.

We're also delighted to hear that you found our plumbers to be professional and that they took the time to explain their process to you step by step.
We strongly believe in transparency and ensuring our customers are well-informed throughout the entire process.

It's fantastic to hear that you are planning to book us for an annual inspection and that you found our company to be responsive.
We always aim to be there for our customers whenever they need us and are glad that you have had a positive experience with our team.

Thank you again for choosing us for your plumbing needs, and we look forward to providing you with excellent service in the future for any plumbing, heating, drains or heat pump(air conditioning) issues.
Be safe and well,
Best wishes
Tracey
Hoerner heating&plumbing
416 463 2573

charles.fogden in Toronto, Ontario Canada M4K1K9

2 reviews Toronto, ON Joined 2015/02/12

10/10

Prompt and courteous

Toronto

06/26/2023

Hot water tank leak. Hoerner answered their phone with a real person (!!) and arrangements were made for an inspection, quote and contract within 4 hours. Couldn't ask for a more efficient response. I recommend these guys.

Job Price

Approximate cost of services:: $4,000.00

Was this review helpful?

Company Response: Thank you for taking the time to write this review.
We are thrilled to hear that you were happy with our service.
We hope to hear from you in the future for any of your plumbing,heating,and drain needs.
Be safe and well,
Best wishes
Hoerner heating &plumbing
416 463 2573

Private User

Private User reviews Toronto, ON Joined 2023/06/22

10/10

Great service

Moving & Storage review in Toronto

06/22/2023

This was the second time Lance came to our home. He did a great job of explaining the issue and I was able to make a decision about the repair.
Hoerner heating and plumbing is a reliable company that provides great service.

Job Price

Approximate cost of services:: $300.00

Was this review helpful?

Company Response: Thank you so much for taking the time to share your positive experience with us.
We're thrilled to hear that Lance was able to effectively communicate the problem and guide you towards the best solution for your needs.
It's always our goal to provide dependable service to our customers, and we're grateful for the opportunity to earn your trust.
Please don't hesitate to reach out if there's anything we can do for you in the future for any of your plumbing, heating, drains and heat pumps (air conditioning) issues!
Be safe and well,
Best wishes,
Tracey
Hoerner heating & plumbing
416 463 2573

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Hoerner Heating & Plumbing is a locally-owned and family-operated business specializing in Plumbing, Hydronic heating, Drains, Heat pumps and Air conditioning.
Our expert team understands the importance of plumbing, heating, air conditioning, and drains.
Our team is equipped with the knowledge to determine the best solution for your specific needs.
We are trained professionals that excel in installing and maintaining hydronic heating systems, drains, plumbing, and heat pumps(air conditioning) offering you optimal comfort and energy efficiency.
Count on us for top quality service in reliable hydronic heating that delivers exceptional warm-throughout your home.

We are a fully insured and licensed plumbing and heating company.

Hoerner Heating & Plumbing
At Hoerner, there is an operator on Duty 24/7, so you will always speak with a live customer service person to communicate any of your issues with frozen pipe repairs, sump pump repairs, toilet repairs, faucet repair, drain repair, and any other emergencies.
At Hoerner, the technician provides an upfront price option or options at your home before the work begins for work such as water heater install, heat pump/air conditioning install, drain install, and repipe install before they begin.
At Hoerner, our trucks are well-stocked with plumbing and heating parts, often we can do it all with just one service call for a boiler repairs, water heater repairs, and radiator repairs.
When Hoerner visits your home, we clean up after all our work like we were never there. Drain digs and Boiler installs require extensive clean up.

Why we value the work we perform.
Service and installation create a valuable role in increasing the value of the homes. The performance of all the equipment, and fixtures in the home creates a better quality of life.

Give us a call at (416) 463-2573

Hoerner Heating & Plumbing

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