Great and quick service - however, problem wasn't fixed
Sent a message yesterday about need of repair for 2 sinks. The company called to schedule an appointment within the hour. The following day, Nick arrived at our house, appeared to have solved the issue using a snake drain, and provided us with many insights along the way about other potential issues/repairs that we asked about. Unfortunately, that same day in the evening, the 2 sinks went back to being clogged for no apparent reason and stayed that way ever since. So it appears the true issue was never resolved, but $400 has been spent.
- Approximate cost of services:
- $480.00
- Company Response
To Customer,
Thank you so much for taking the time to share your experience with us!
We are happy to hear that you received quick service. Our team takes pride in responding promptly to our customer's needs, and we are delighted that our scheduling process met your expectations.In addition, we appreciate you taking the time to share your feedback with us.
As you mentioned the technician initially cleared the sinks. Also, many insights were offered by the technician in the event further work would be required.
Drain blockages can often reoccur. It can be an indication of a more significant underlying problem within the plumbing system.
At this point, the office is reaching out to you to discuss next steps.Be safe and well,
Best wishes, Hoerner Heating & Plumbing.
4164632573