Gem Windows and Doors

Windows & Doors Installation & Service
Toronto ON M8Z 1V1
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86%

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Reviews for Gem Windows and Doors

Average customer rating:
8.7 10 (422 reviews)

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Joseph Reid  from Mississauga
Joseph Reid from Mississauga
1 review Mississauga, ON
10/10

Exterior Door

The same day that we contacted Gem Windows and Doors, Phillip, our salesman, came to our home to review the situation and provide us with some helpful advice. He was also very helpful in having the installer come to our home asap to take the detailed measurements so that the door could be ordered. The installer, Walter, and his assistant were very professional in subsequently installing the door, and we are most pleased with the work and the end result.

Approximate cost of services:
$2,100.00
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g. k. from Toronto
g. k. from Toronto
2 reviews Toronto, ON
10/10

replacement windows

I moved to my first Toronto home last summer, and realized that despite recent renos I needed at least a few new windows. A local contractor recommended Gem - said he's never been disappointed. I called. Spiro came, was very professional in addressing my questions/concerns. He said I would be particularly pleased with the stained glass replacement. I was very happy with their product/installation and yes, Spiro was right... I was really pleasantly surprised with the stained glass replacement. I would recommend Gem and will use them again.

Approximate cost of services:
$3,000.00
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Anne Wetheral from Toronto
Anne Wetheral from Toronto
2 reviews Toronto, ON
0/10

Screen door purchase

Cannot recommend Gem - we purchased a screen door from them in January 2013 and it was installed in February 2013 on a mild day. The hidden screen never worked properly, one of the clips on the side to 'lock' it in position was broken, and the screen was pulling away from the frame. Their 'service person' was out at least 4 times to try and repair it, but they refused to replace it for us. It still is not right. Plus the spring at the top inside of the door is massive and makes a terrible noise when the door is opened. All at a top dollar.
Very very disappointing. Would never recommend this company or any of their products.

Approximate cost of services:
$1,000.00
1 of 1 people found this review helpful.
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Company Response

Dear Mrs. Wetheral,

You ordered a custom aluminum storm on Decemeber 03, 2012 and was iinstalled promptly on January 18th, 2013. We are surprised and disappointed with your review of your experience with our company. At GEM we have been commited to our customers for over 53 years with excellent service. You purchased a storm from us on December 3rd, 2012 that was installed to your satisfaction and was operating properly. You stated above that the screen never worked from the beginning, we find this perplexing as you signed off that everything was in good order to our installers who inspected the door with you. Regardless of this point, we did not receive any complaint or service from you with the issues on the pins until June 12th, 2013, almost 7 months later. We came out and replaced promptly the defective part at no cost to you on June 25th, 2013. Therefore we feel that your review above to our customers is inaccurate and misleading. We would like our customers to post honest and accurate reviews to assist future customers in having all the facts before making a decision. We feel that when customers review our total overall reviews, they will feel confident that GEM is one of the best companies to deal with in Toronto.

Thank you, Spiros Christopoulos. Owner of GEM Windows and Doors.

Diane Potter from Etobicoke
Diane Potter from Etobicoke
1 review Etobicoke, ON
10/10

Main entrance door to house

Project was completed on time, with little disruption to us, very price comparative, excellent quality, courteous employees/installers, Phil called a week after installation to ensure we were satisfied with the job.

Approximate cost of services:
$3,500.00
1 of 1 people found this review helpful.
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Margot from Etobicoke
Margot from Etobicoke
1 review Etobicoke, ON
10/10

Front Door Replacement

Having no experience sourcing a custom door, I contacted three companies. Gem was by far the most informative. Phillip (sales) took time to explain all features & costs. Delivery was precisely on time and installation went without a hitch. I love my new door.

Approximate cost of services:
$2,500.00
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Esther
Esther
12 reviews York, ON
10/10

Aluminum Door Locking Mechanism

A few years ago, after making a number of cold calls to find/buy a certain type of door handle, I got lucky connecting with Jim at Gem Windows & Doors. He was the only person willing to assist me. Jim's knowledge and customer service skills are outstanding. So when I needed a new lock in a specific colour for the screen door, it was Jim whom I called and who once again came through for me. Jim at Gem Windows and Doors embodies excellence in customer service.

Approximate cost of services:
$16.00
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Fayez Boulos from Mississauga
Fayez Boulos from Mississauga
1 review Mississauga, ON
10/10

Changing all my house windows

Sales (Philip) was very professional, friendly, and helpfull in providing the advices for best options. The company is just a friendly place which always made me feel as if I am their only customer, by the way they welcome, and help. Lili the production manager is a very trustable friendly person which responds quickly to the customer requests, and very keen to make him happy.

My experience with the company was very comfortable, I got a wonderful installation service for a high quality windows, and reasonable price. and when I asked for some additions, they fulfilled my requests on the next day with a big smile.

I do recommend the company to anyone who wants a piece of mind and professional work, and I will definitely recommend them to all my friends. Thank you guys.

Approximate cost of services:
$7,000.00
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Bill Dennis from North York
Bill Dennis from North York
1 review North York, ON
10/10

Windows

The salespeople are very professional. The windows are of excellent quality (so much better than the previous ones!). They are exactly what we ordered. The installation was as promised and the installers were fast and efficient. I would highly recommend this firm to anyone!

Approximate cost of services:
$3,500.00
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Stephen Corke from Etobicoke
Stephen Corke from Etobicoke
5 reviews Etobicoke, ON
5/10

Replacing Kitchen, Bathroom & Bedroom Windows

April Update: Called and emailed about an issue we were having 1.5 months after install and been getting the run around from the lady on the phone and no response by email. The issue was the kitchen window is not level, which after the cabinets were installed this was visually very apparent. Wanted to get someone from Gem to have a look at it and was even willing to pay to have it fixed (if it could be). Yet no call back when promised one over the phone. Customer service is apparently not their business and therefore my future business will be going somewhere else. Not impressed.

February Review: All the windows installed look great and match the paint on the colour of my house. Workers laid down mats to protect the floors and cleaned up after. Also, was promised the windows would be installed prior to our kitchen cabinets going in, and they met that promise. I'll be using them again for a double door install in the future.

Review has 1 previous version
Approximate cost of services:
$2,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gem Windows and Doors

Gem Windows and Doors is Toronto's oldest and most trusted window and door retailer, serving South Western Ontario for over 60 years! Our showroom is designed to offer our customers choices from a wide range of window and door products. We specialize in custom window design and fabrication. We source ...
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